Forum Discussion
bcs001
6 years agoSophomore
iOS app self diagnostic tool reports attention needed
So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...
- 6 years ago
Hi,
Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message.
There are... a lot of state codes so there can be many reasons why the message will suggest calling in.
-Liz
GabeU
6 years agoDistinguished Professor IV
If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device. I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.
I think it might be some type of "suggestion" that has gone awry and is instead informing people that there's something wrong when there really isn't.
bcs001
6 years agoSophomore
Yea, I did some more evaluating and it is not every time I open the app and it doesn’t appear to be any obvious problems with performance so it’s most likely just a glitch in the app.
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