Forum Discussion

bcs001's avatar
bcs001
Sophomore
6 years ago
Solved

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...
iOS app
Performance
Self diagnostic test
  • Liz's avatar
    Liz
    6 years ago

    Hi,

     

    Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

     

    There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

     

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi,

 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

 

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

 

-Liz

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Don't want to hijack the OP's thread, but the app is glitchy for me with 0.0.0 state code. 

 

This pops up frequently.  Another glitch is the empty donut graphs (not happening in this instance, though).