Forum Discussion

bcs001's avatar
bcs001
Sophomore
6 years ago
Solved

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...
iOS app
Performance
Self diagnostic test
  • Liz's avatar
    Liz
    6 years ago

    Hi,

     

    Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

     

    There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

     

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi,

 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

 

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

 

-Liz

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Liz wrote: 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message.  

That would definitely help to explain it for my instance, as I often have the 5GHz Wifi turned off, which gives me a perpetual "14.2.2 -- The 5 GHz WiFi radio is off" State Code.