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modem shuts down

7155570761
New Poster

modem shuts down

I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: modem shuts down

Hi 7155570761,

 

  It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Have a good weekend!

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

14 REPLIES 14
Liz
Moderator
Moderator

Re: modem shuts down

Hello 7155570761,

 

  I'm glad you found the community, thank you for posting. I pulled up your account to investigate and sent a command to your modem. Please monitor its performance and let me know if it's still rebooting constantly.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

7155570761
New Poster

Re: modem shuts down

still shutting down

7155570761
New Poster

Re: modem shuts down

still having issues with the modem shutting down?

7155570761
New Poster

modem rebooting

my modem is still acting up, rebooting every 5-10 minutes

GabeU
Distinguished Professor IV

Re: modem rebooting

@7155570761 

 

Please continue with your original thread.  When the reps get a chance, they will reply.  

 

https://community.hughesnet.com/t5/Tech-Support/modem-shuts-down/m-p/122651#M82223

 

Edit:  The threads were subsequently combined.  Smiley Happy


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Liz
Moderator
Moderator

Re: modem shuts down

Hi 7155570761,

 

Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped. 

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

7155570761
New Poster

Re: modem shuts down

it is still rebooting 

Liz
Moderator
Moderator

Re: modem shuts down

Hi 7155570761,

 

Thank you for letting me know. Let me escalate this to our corporate engineers and I'll update you once I have any news to share.  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: modem shuts down

Hi 7155570761,

 

Thank you for your patience while our engineers looked into this for you. They found that something inside the modem got stuck, which caused this unusual rebooting. I've sent you a free replacement modem.

 

Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

 

Let me know how the new modem works out for you!

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.