Forum Discussion
new modem installed still slow speed below 1MBPS
https://testmy.net/db/5~oqqdN8b https://testmy.net/5~oqqdN8b.png
Just to elaborate on Liz's mention of the DirecTV receiver, HughesNet normally recommends against connecting satellite TV receivers due to the amount of data they can use, even if no on demand viewing is performed. DirecTV receivers are especially notorious for this. They change to downloading some things through the connected internet rather than their own dish, chewing through data, and people have actually seen their monthly data allotment wiped out because of them. Guide info, program descriptions and cast lists, and though I don't know for sure, I suspect those instant watch movies that you sometimes see in the Guide, as well. There doesn't seem to be any rhyme or reason to them, but it's a risky device to have connected, data wise.
If you're having speed issues, the reps will need a few test results from tests run in a specific way. The instructions for the testing are here. Please be sure to read them thoroughly before running the test and follow the directions. If you run any upload tests, there is a discrepancy between the main page instructions and the "in depth guide". You can use the 3MB file size for upload tests.
Please be sure to indicate whether you are currently out of plan data.
Totally did all that. Several times. Hours spent and lost. Still extremely slow. Now what?
