Robert,
Thank you for the update. I am glad to hear it seems to be improving. I will keep an eye out for your response on Monday. Have a great weekend.
Thanks,
Felicia
bcnowlin wrote:hen all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere.
If you're all of a sudden using all of your data quickly, this may suggest that something is sapping your data, and your bandwidth (speed), that you aren't aware of.
BTW, with the looks of your current speeds, it wouldn't at all surprise me that the problem is congestion due to all of the new devices that have been introduced to the system since Christmas. Many people are seeing the same peak usage period slowdown. I'm not sure where you are, but the peak usage slowdown can start around 6PM EST, especially with all of these new devices coming online.
This thread and this thread may help with your data issue. Also, on this page you can see what is connected, and what was, but is no longer, so you can see if something is connecting that you aren't aware of, even if it's one of your regularly used devices. Sometimes previously connected devices can connect on their own and use data without us knowing, and for various things.
When I do test the dowload stps a second or 2 every time and one time stopped at 98% for a long time. Time of day doesn't seem to matter.. had to buy token just to do test.
Well, phooey. I thought maybe your 3 good tests would mark an upwards trend, but I guess not. :(
I think you have plenty of tests now, and you should wait until the HN reps address your issue later in the week. You're going to drive yourself to the poorhouse with all the token purchasing!
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
bcnowlin wrote:When I do test the dowload stps a second or 2 every time and one time stopped at 98% for a long time. Time of day doesn't seem to matter.. had to buy token just to do test.
Hello Robert,
Thank you for reaching out to us. I apologize for your frustration with speeds. After running diagnostics on your account, I can see that Robert-PC is getting a fair signal to the modem. Is this the device you are running speeds tests on?
Thanks,
*Felicia*
Thanks for the reply I typed a whole essay and just lost it
Thanks again for the reply. I tried to send another to answer your question don't know where it went. Anyway yes thats the puter I used sometimes wired and some wifi. doesn't seem to matter. Read my chats annd my post here and you will see. Right this minute seems ok but it is up and down and mostly down or out. This has been going on for about 2 months. before that is it was near perfect after the engineers supposedly did something to it a fewmonths ago. What really frustrated me was the last chat with Joan Kelly and the way she talked to me. I know they are taught to watch out for Hughes but that was rediculous. This is not my first circus and I know what I am doing. I have tested and tested and tested. And I have been nice to everyone. So let me know what is going on. I honestly donot believe it is on this end based on previous experience.
Thanks Robert
