Forum Discussion
slow to no speeds
Someone told me to start my own topic so her goes. Several months ago I had the same problem and talked and texted till I was blue in the face. Finally got escalated to the top and Bingo it was per...
Robert,
Thank you for the update. I am glad to hear it seems to be improving. I will keep an eye out for your response on Monday. Have a great weekend.
Thanks,
Felicia
When I do test the dowload stps a second or 2 every time and one time stopped at 98% for a long time. Time of day doesn't seem to matter.. had to buy token just to do test.
Hello Robert,
Thank you for reaching out to us. I apologize for your frustration with speeds. After running diagnostics on your account, I can see that Robert-PC is getting a fair signal to the modem. Is this the device you are running speeds tests on?
Thanks,
*Felicia*
Thanks for the reply I typed a whole essay and just lost it
Thanks again for the reply. I tried to send another to answer your question don't know where it went. Anyway yes thats the puter I used sometimes wired and some wifi. doesn't seem to matter. Read my chats annd my post here and you will see. Right this minute seems ok but it is up and down and mostly down or out. This has been going on for about 2 months. before that is it was near perfect after the engineers supposedly did something to it a fewmonths ago. What really frustrated me was the last chat with Joan Kelly and the way she talked to me. I know they are taught to watch out for Hughes but that was rediculous. This is not my first circus and I know what I am doing. I have tested and tested and tested. And I have been nice to everyone. So let me know what is going on. I honestly donot believe it is on this end based on previous experience.
Thanks Robert
Felicia are you back today I hope?
Robert
