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bcnowlin's avatar
bcnowlin
Sophomore
7 years ago

slow to no speeds

Someone told me to start my own topic so her goes.  Several months ago I had the same problem and talked and texted till I was blue in the face.  Finally got escalated to the top and Bingo it was per...
Performance
  • Hardy's avatar
    Hardy
    6 years ago

    Robert,

    Thank you for the update. I am glad to hear it seems to be improving. I will keep an eye out for your response on Monday. Have a great weekend.

    Thanks,

    Felicia

Hardy's avatar
Hardy
Moderator

Hello Robert,

Thank you for reaching out to us. I apologize for your frustration with speeds. After running diagnostics on your account, I can see that Robert-PC is getting a fair signal to the modem. Is this the device you are running speeds tests on?

Thanks,

*Felicia*

bcnowlin's avatar
bcnowlin
Sophomore
7 years ago

Thanks for the reply I typed a whole essay and just lost it

  • bcnowlin's avatar
    bcnowlin
    Sophomore
    7 years ago

    Thanks again for the reply.  I tried to send another to answer your question don't know where it went.  Anyway yes thats the puter I used sometimes wired and some wifi.  doesn't seem to matter.  Read my chats annd my post here and you will see.  Right this minute seems ok but it is up and down and mostly down or out.  This has been going on for about 2 months.  before that is it was near perfect after the engineers supposedly did something to it a fewmonths ago.  What really frustrated me was the last chat with Joan Kelly and the way she talked to me.  I know they are taught to watch out for Hughes but that was rediculous.  This is not my first circus and I know what I am doing.  I have tested and tested and tested.  And I have been nice to everyone.  So let me know what is going on.  I honestly donot believe it is on this end based on previous experience.

    Thanks Robert

     

    • bcnowlin's avatar
      bcnowlin
      Sophomore
      7 years ago

      Felicia are you back today I hope?

      Robert

       

      • bcnowlin's avatar
        bcnowlin
        Sophomore
        7 years ago

        Now I am really frustrated.  I just got a call from Hughes (voicemail) wanting to help.  They wanted me to call the 866 number so I did I have already done all the necessary test and I could not understand him so I would like to have Felicia (Hardy) to help me she had sent message at 10:45 Monday night so I ran several more test on testmy for her to see.  Please get back to me and let's work this thing out.  Let Me know something because I am not callig that help line again.

        Thanks Robert.