cancel
Showing results for 
Search instead for 
Did you mean: 

Anyone else notice the false advertising?

New Poster

Anyone else notice the false advertising?

Happened to stop by the Hughes Net website and when I logged it, I got a prompt that said my account had been updated with unlimited data. No more data caps it told me. **bleep** I almost jumped for joy. That was, until I read the fine print, where it mentions that once you exceed your data plan, your speed gets throttled. Now, first complaint: that's a data limit. Second complaint: THAT'S HOW MY ACCOUNT HAS BEEN FROM DAY ONE!!! Nothing was upgraded, nothing was changed. That's literally the way it has always been. So how can they tell me my account was "upgraded" when literally nothing changed?

18 REPLIES
Distinguished Professor II

Re: Anyone else notice the false advertising?

@KaylobD09

 

No.  The data is unlimited.  What's throttled is your speed after utilizing a certain amount of that data, with that being your plan data.   

 

To answer your second question, it's a new part of their adverstising, and for existing customers it's more geared toward those Gen4 users who did not have Smart Browsing enabled plans.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Anyone else notice the false advertising?

yes the support people also lie they say that it's your fault why you have so many device on your LAN. Well these days there are 100's of devices connected to you LAN Like home security, Wireless Cams .e.t.c. And they're trying to tell you to disconnect all these devices every night(BS). No other provider tells you to do such a thing. So your security systems would be down the most important times of the evening when mot breakins occur. Who get the promissed 30Gig per secend per second like promised? Do a speed test during primetime. from 9am to 12am the next day I get if I'm lucky .64 to 5Gig per second not the gaurnteed   30Gig. Their problem is they have too many customers uploading to the satellite too much data for Hugesnets download links to handle. Well don't listen to any of their (BS) your contract was promised you 30GIG all the time anytime and they are not delivering what they promised. Their support people are in the Philapines to save money but it also degrades the integrades the quality of their Company. You can't understand them because of their accent and their knowledge of networking are pretype page with answers that have nothing to do with your problem. If Huges doesn't understand that they need more download network links and that 30Gig per month is NO way enough data for even a home of 2. You keep pulling your 10baseT's out every day you will surely break your connectors.

 

Senior Instructor

Re: Anyone else notice the false advertising?

The fact is, the more devices on your lan, the slower your lan will be because the router is just splitting bandwidth across devices. You're also adding to the demand on the spot beam, which is akin to a much larger router as far as the satellite is concerned, making everyone else slower as well.

 

I'm not condoning what the support person said about removing such things regularly, but this is just how satellite internet works.

 

And no, they don't promise 30G all the time, anytime... nobody does. They promise 'up to' 25Gbps.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Senior Instructor

Re: Anyone else notice the false advertising?


steveinva wrote:

yes the support people also lie they say that it's your fault why you have so many device on your LAN. Well these days there are 100's of devices connected to you LAN Like home security, Wireless Cams .e.t.c. And they're trying to tell you to disconnect all these devices every night(BS). No other provider tells you to do such a thing. So your security systems would be down the most important times of the evening when mot breakins occur. Who get the promissed 30Gig per secend per second like promised? Do a speed test during primetime. from 9am to 12am the next day I get if I'm lucky .64 to 5Gig per second not the gaurnteed   30Gig. Their problem is they have too many customers uploading to the satellite too much data for Hugesnets download links to handle. Well don't listen to any of their (BS) your contract was promised you 30GIG all the time anytime and they are not delivering what they promised. Their support people are in the Philapines to save money but it also degrades the integrades the quality of their Company. You can't understand them because of their accent and their knowledge of networking are pretype page with answers that have nothing to do with your problem. If Huges doesn't understand that they need more download network links and that 30Gig per month is NO way enough data for even a home of 2. You keep pulling your 10baseT's out every day you will surely break your connectors.

 


Well, if someone has 100's of devices connected at the same time trying to use the Internet at the same time I believe even 50 Mbps fiber would not do well.

 

I think you meant .64 to 5 Mbps in the speed you're getting.

 

And they don't guarantee 30 GB speed, that is your monthly data allowance.

 

Seems you are mixing up speed and data allowance. Speed has always been advertised in Mbps and data plans are in GB.

 

Highest speed they advertise is 25 Mbps, and it is not guaranteed, it is "up to".

 

They are aware of some users having speed issues. 

Spectator

Re: Anyone else notice the false advertising?

It is limited. Say you reach your 50 gb data plan, plus the bonus data, but then you're throttled to 1 Mb/s for the rest of the month. If you then download continuously for the reminder of the month (which is unreasonable), you can use a maximum of 2.7 Tb of data for the month. 

 

That is a limit. Define "unlimited?"

Distinguished Professor II

Re: Anyone else notice the false advertising?

@Hughesnet_sucks

 

Going by that thinking there is no unlimited service in existence, and there never can be, as no one can ever download an infinite amount of data.    

 

But, when considering the real world, HughesNet is unlimited.  You aren't cut off when you've exhausted your allotment of high speed data.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Anyone else notice the false advertising?

Correct, there is no unlimited service in existence. Any ISP claiming that is lying.

 

Hughesnet is one of those ISPs.

Distinguished Professor II

Re: Anyone else notice the false advertising?


jcmipi wrote:

Correct, there is no unlimited service in existence. Any ISP claiming that is lying.

 

Hughesnet is one of those ISPs.


Semantics nonsense.  HughesNet is an unlimited service.  You aren't cut off when you run out of your allotment of high speed data.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Anyone else notice the false advertising?

You're cut off from virtually everything but a few websites and maybe your email. I have to deal with semantic nonsense because that's what your company does. Though quite frequently the speeds provided are about the same throttled as they are before you run out of data. A frighteningly fast 0.8 Mbps