I’m in my second month of service and I’m severely disappointed. I was lied to by the representative when I ordered the service concerning the data usage and HughesNet compression. They told me that with your compression I would not need more than 20 GB data. You tricked me by giving me extra data the first month so I didn’t have my speeds reduced. The speed was reduced to less than 1 mbps when I exceeded my limit. When I tried to call and cancel the person insisted on trying to tell me how to conserve my data. I want to cancel effective the end of the billing cycle. Because I was lied to and your deceptive practice I feel I shouldn’t be charged the early termination fees.
After reviewing the sales call, I determined that the sales agent misinformed you about the service and we will be waiving the early termination fee. Please call us and reference case number, 116346591 to cancel.