Cancellation overcharge?

[stevef]

We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says:

"Thereafter, the amount will decrease by $15 per month for each month of active Service."

Yet they just told us that we have to pay $100 if cancel 2 months early. What is the +$70 comes from? Is that just a random number they slap at clients who leave? It should be 30, as 15+15 = 30 and not 100. Or am I the wrong in here? I don't see anything +$70 fee in the contract.

Is there any explanation for that +$70 canceling charge?

What would be fair is charging us 15+15 for having an unused emergency backup Internet and keeping us in the contract. We don't use HughesNet anymore, it could be just here for 2 months until I send it back, when the contract is over.

I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc.

Is everyone else gets a +$70 charge for no reason when they leave Hughes or it would be only us? 

I kept defending Hughes for the past 2 years since I signed up, and I was planning to write the most positive review for Hughes all over GoogleReviews and other pages like that because in fact, I did like HughesNet for multiple reasons, but that +$70 really feels like a ripoff...

[stevef]

Not even $30. If the active service started in December, it should be 1 more month left. So it should be $15, regardless of the first charge that was in January. The active service started in December. 

[maratsade · Accepted solution]

ETF reduction by month

[stevef]

I see it now.

It doesn't look fair at all.   :-( 

[maratsade]

It's those first 3 months that skew it. 

[GabeU]

@maratsade 

I'm going to have to steal that graphic ya know.  😁

[Shazam]

Have had hughes net for over 2 months, rather been paying for it. Never had any connection, always buffering, never access to any news, show, movies that don't stall,buffer or just says try later. Spent 8 hrs on the phone over last week alone. No resolution just"wait" for level 4 engineer. Cancelation fee $342.00 for no service . Wrong

[GabeU]

@Shazam 

If you're looking for help please start a new topic in Tech Support rather than piggybacking on someone else's unrelated topic.

[GabeU]

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@stevef wrote: 

I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc. 

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The instructions are here.  They're also included in the return shipping box they send to you.

[stevef]

Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract?

I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.