We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says:
"Thereafter, the amount will decrease by $15 per month for each month of active Service."
Yet they just told us that we have to pay $100 if cancel 2 months early. What is the +$70 comes from? Is that just a random number they slap at clients who leave? It should be 30, as 15+15 = 30 and not 100. Or am I the wrong in here? I don't see anything +$70 fee in the contract.
Is there any explanation for that +$70 canceling charge?
What would be fair is charging us 15+15 for having an unused emergency backup Internet and keeping us in the contract. We don't use HughesNet anymore, it could be just here for 2 months until I send it back, when the contract is over.
I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc.
Is everyone else gets a +$70 charge for no reason when they leave Hughes or it would be only us?
I kept defending Hughes for the past 2 years since I signed up, and I was planning to write the most positive review for Hughes all over GoogleReviews and other pages like that because in fact, I did like HughesNet for multiple reasons, but that +$70 really feels like a ripoff...
Solved! Go to Solution.
Not even $30. If the active service started in December, it should be 1 more month left. So it should be $15, regardless of the first charge that was in January. The active service started in December.
I see it now.
It doesn't look fair at all. :-(
It's those first 3 months that skew it.
I'm going to have to steal that graphic ya know. 😁
If you're looking for help please start a new topic in Tech Support rather than piggybacking on someone else's unrelated topic.
@stevef wrote:I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc.
The instructions are here. They're also included in the return shipping box they send to you.
Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract?
I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.