I called to cancel my service today. It just isn’t working for us, in fact we’ve had it unplugged for over a month now. When I called the rep was unbelievably rude. She asked about reasons for cancelling, yes, I understand asking this. However, when I explain we’ve had it unplugged for almost 2 months so really we can go without, she then insisted on knowing why I
all of sudden decide to call today. Umm, well I had to call eventually and today’s
the day. She was insistent I tell her why I called today if we haven’t used it
in 2 months. Then she was insistent I tell her our plans for internet after Hughes Net, well, we will go without because we have no other options, that apparently was not good enough answer either. Unfortunately, I finally had to just tell her none of this was her business, no, I should not have responded that way, but this woman pushed eveyr button I have! She continued to argue with me for every question or statement I
made. I understand they have a protocol and have to ask questions, but this
woman was just plain rude and pushy!
I told her I wanted my final bill mailed to me, I wanted a
detailed bill and I wanted to revoke any charges from the bank account on file.
Yes, I understand I have a $220 early termination fee and I’m willing to pay
that. I just wanted a detailed bill and to be able to pay this other than
direct debit. She apparently tried to explain something to me that I could not
understand, so I asked again for something to be mailed. She said my account
would be charged as usual, I said I would close that account then and she just
said I would be sent to collections. I’m sorry, is asking for my final bill to
be mailed so I have a detail account of charges really asking for too much?
I asked to speak to someone else, her and I just weren’t
getting along and I felt like I was being interrogated, but she refused to
transfer me. I should have just hung up and called back till I got another rep,
but I continued on with this just to end it once and for all.
Apparently, I have to wait another month before my service
will be cancelled and they mail me the box to return the equipment. Up until today I
really had no complaints about Hughes Net, other than it just wasn’t working
for us, but now I can say customer service is horrendous!
I have heard nightmares stories about others cancelling, hopefully
the rudeness is all I have to endure.