Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....
Getting frustrated again.
I totally understand your frustration. Have you tried sending a PM to Liz?
I'm sorry for this delay, let me poke Amanda regarding your concern.
Please check your PMs, I've sent you a message there regarding your concern.
We've been looking into this and I think it is best we do this over the phone, there are so many variables going on! Can you PM me your availability tomorrow and best contact phone so I can have someone on the team reach out?
Sorry Amanda. I just got this. The week got away from me. Next week I am available Monday morning but then traveling and not available until Wednesday when I am pretty open. Please PM me back to schedule a time. My phone number is: ---------------.
[message edited to remove phone number]
Hughes m.o. is to string customers along to try to substantiate their dismal service. I waste at least 45 minutes at a time when seeking support from Hughes Business support - either billing or technical. Hughes salesmen also lie about the fact that there is a specific team to support business customers. The customer dashboard carries no history. Hughes is a joke.
Thank you for getting back to me. I've removed your number from your reply but have saved it for our team to call you on Wednesday- I'll send you a PM with available times.
Our corporate office tried to reach out to you today and left a voicemail. Coincidentally our billing system is down right now, so I suppose that was opportune. There should be a call back number on the message.
Hi Amanda and Liz and Community,
I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!