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Cannot view invoices so I can verify charges on credit card

Professor

Re: Cannot view invoices so I can verify charges on credit card


@AP wrote:

Radio Silence for two days. Any other suggestions? 3 PMs to Amanda remain unread. Does someone read her messages when she is out? Do we have a way to say: out of reach, out of office? Did I send it the wrong way? So connected with no information flowing....

 

Getting frustrated again. 

 

AP


I totally understand your frustration. Have you tried sending a PM to Liz?

Moderator
Moderator

Re: Cannot view invoices so I can verify charges on credit card

Hi AP,

 

I'm sorry for this delay, let me poke Amanda regarding your concern.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Cannot view invoices so I can verify charges on credit card

Hi AP, 

 

Please check your PMs, I've sent you a message there regarding your concern.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

AP
Freshman

Re: Cannot view invoices so I can verify charges on credit card

Thanks Liz. Just sent a reply. Sorry for the delay on my end.

Moderator

Re: Cannot view invoices so I can verify charges on credit card

Hi AP

 

We've been looking into this and I think it is best we do this over the phone, there are so many variables going  on!  Can you PM me your availability tomorrow and best contact phone so I can have someone on the team reach out? 

 

Thanks

Amanda

AP
Freshman

Re: Cannot view invoices so I can verify charges on credit card

Sorry Amanda. I just got this. The week got away from me. Next week I am available Monday morning but then traveling and not available until Wednesday when I am pretty open. Please PM me back to schedule a time. My phone number is: ---------------. 

 

Thanks,

Lexie

 

 

[message edited to remove phone number]

Highlighted
Sophomore

Re: Cannot view invoices so I can verify charges on credit card

Hughes m.o. is to string customers along to try to substantiate their dismal service.  I waste at least 45 minutes at a time when seeking support from Hughes Business support - either billing or technical.  Hughes salesmen also lie about the fact that there is a specific team to support business customers.  The customer dashboard carries no history.  Hughes is a joke.

Moderator

Re: Cannot view invoices so I can verify charges on credit card

Hi Lexie

 

Thank you for getting back to me. I've removed your number from your reply but have saved it for our team to call you on Wednesday- I'll send you a PM with available times. 

 

Thanks again

Amanda

Moderator

Re: Cannot view invoices so I can verify charges on credit card

 Hi Lexie

 

Our corporate office tried to reach out to you today and left a voicemail. Coincidentally our billing system is down right now, so I suppose that was opportune. There should be a call back number on the message. 

 

Thanks

Amanda

AP
Freshman

Re: Cannot view invoices so I can verify charges on credit card

Hi Amanda and Liz and Community,

 

I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

 

AP