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Data token mistake...

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Data token mistake...

I accidently touched the 25 gig token button on my tablet and was immediately charges $75 for it. There was no confirmation requested. I called tech support and was told there was nothing they could do. At least that's what I think they said. Their english wasn't real good. So, be careful...

2 REPLIES 2
Distinguished Professor IV

Re: Data token mistake...

@Compurex 

 

Unfortunately, they're likely correct in that there's nothing that can really be done, as HughesNet doesn't refund token purchases.  But, with that said, this could be the example needed for them to implement some type of two step process to ensure that nothing like this happens again.  After all, there are many more touchscreen items these days, and it's not hard to accidentally "click" on something unintended. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator

Re: Data token mistake...

@Compurex,

 

Thank you for reaching out to us. I am sorry to hear that this has happened to you. I would like to offer compensation for this but we do not have a process in place to allow this to be done. l will, however, be escalating this issue to make those with the power to change these features aware. 

 

-Damian