So happy I made through my contract, the $400 in tech visits, and all the bull! Just canceled my service! Yay! Now i'm free to get truly unlimited wireless internet with no hidden fees, or equipment to buy! Yay! Will save $30 a month just off the top. Not to mention hidden fees...
Hi Brent, we are sorry to see you go but wish you the very best of luck. Please remember that if you were on lease, you have 45 days from the date your system is deactivated to return you equipment to prevent the $300 unreturned equipment fee.
Hi Andrea. Ready to leave in under 2 months? That's not good. What's happening? We'd love to try to help. Do you have a case number that you could post to help me find your account in our system? -Rocky
Rocky, I don't think some folks will ever be happy with satellite internet regardless if it is working perfect, especially if they were on cable at any point. I can understand that.
Hughes could go a long way though in customer satisfaction, and possibly even revenue, just by moving the ENTIRE call center to the US.
I'm personally satisfied as long as I don't have to make the dreaded call. I've tried to be as cordial as possible with the overseas support people in the past but eventually it becomes very tedious to say the least.
Sorry, kind of off topic but trying to provide constructive criticism. Don't think it will accomplish much though as this little detail has been brought up many times with only the response that almost one third is now in the US. HughesNet should be employing as many Americans as possible especially for American customers.
That's just it, sgoshe, you're right. I was driven away by the messed up customer service system HN has and the nickel and diming that goes on. When they wanted to charge me 150 to come troubleshoot their equipment that was the end for me.
I had all forms of internet service and was fine with HN until the above became a constant in my life. I almost rather my internet not work than have to make that call. Obviously I switched to something else and no matter the weather or the clouds in the sky the unit has worked each and every time.
If only HN would model its CS after DirecTV, which I have had since 94, HN would find itself retaining customers. Not driving them away.
I don't understand. You pay to lease the equipment already equal to purchasing it. Yet like with Brent and almost all leasing if there is problems he shouldn't have to pay $400. If you lease a car you don't pay for repairs. That would make sense if he purchased the equipment outright. Then have to pay another $300 if you don't return equipment that has greatly depreciated? That sounds like you all want the best of both worlds. So what do we have to do to return the equipment? Do you cover shipping and send boxes?
It wouldn't be so bad if service wasn't so inconsistent. Everything is fine on my end and I've been attempting a 25MB update at the rate of 9 KB/sec for 2 hours now. That's enough to run anyone off when they pay more than cable broadband prices and get dial up speeds. They need to cut their price in half.