Forum Discussion
HN9000 equipment does not need to be returned?
Hello jcollison251,
Great question! We are no longer asking for HN9000 equipment to be returned when cancelling service. We do still require the modem to be returned when they are being replaced with a new one. So no, you do not need to return it and you will not receive a box to return it.
Thank you,
Amanda
Yes, BirdDog, you did misunderstand my comment. I didn't say *I* owned any of them. Anyway, the girl sitting next to me thought it was funny, but then again she's missing some teeth and has had several glasses of apple jack, so that ain't saying much.
If they don't cancel me, all I'm out is $39 for a month of service. No big deal, because I'd have Chase bank immediately initiate a chargeback (it was a real credit card) and I wouldn't be out anything. Actually that sounds rather fun. I haven't done a good chargeback in a few months now.
Off-topic, but I'm sad to see HN9000 service being decommissioned. Where else can you pull down nearly 150 gigs a month, and have _unlimited_ uploads for only $39??? I feel bad for the folks on Gen4/5.
Well, to be fairly honest, comparing a Gen5 plan whose minimum FAP speed is 1Mbps, and the top tier Legacy HN9000 plan that capped at 2.5Mbps I think it was, or 1.5Mbps (I had a 1.5Mbps package with 500/day allowance back then) isn't fair... I can honestly download more on Gen5 even while in FAP than I ever could with my old HN9000 plan.
That aside, I am sure Liz will chime in tomorrow and let us know that your account is closed out and whether the gear should be returned or not.
