We had Hughes Net since late last year, could not get consistent wireless on any device anywhere in the house, service was slow and would drop connection constantly. I am a school teacher and had such anxiety and frustration with bad connections that I resulted many times a week in connecting to the hot spot on my cell phone with much better service. Not one time in the months that we had Hughes Net did I ever get my lesson plans completed using the service we were paying for.
So for months we were paying for intetnet service that we were not even using. Not only because we were getting frustrated and disconnecting entirely, but because when we were connected it was hours of spinning and waiting for connections and loading.
Modem was rebooted countless times, dozens of phone calls to customer support, multiple technicians sent to our house, all of which would give different reasons and "fixes" for the poor "service". And all the while, continuing to pay for internet service we were not receiving.
But fast forward some months and frustration levels are at a maximum, so we cancel service. My mom also very calmly explained that in no way should we be charged a cancellation fee because at no time were any of our complaints competently addressed nor fixed. The representative listened to the dozens of recorded phone calls and noted the multiple times a tech came to our house, and said they will look into it. Few weeks later, $310 out of my mom's bank account. Which, by the way, was not told to us first because the representative was "looking into the matter", and that she did not have in the bank because she was switching to a new bank. So I have to withdrawl over $300 out of my account for crappy internet service that I was NEVER able to complete any of my work on. I panicked and cried and was up until 3:00 or 4:00 countless mornings preparing lessons that would have taken minutes on other services. And you want to charge ME for YOUR bad service!?
We went through MONTHS of nothing being done, constant back and forths. I lost many hours of my life not having reliable internet service, waiting hours on webpages to load not to mention the hours of my mom's life that she lost on the phone with support and waiting on tech guys to show up only for them to stay for 10 minutes and basically claim we're crazy, internet is fine.
I consistently tested my internet connection between 0.2 and 0.5 (on a good day) when I could have been paying much less elsewhere if that is the speed I could work with.
This is my last attempt before I get a lawyer.
I would also like to request all documents; internet usage: time on the internet every month, internet speeds, connectivity, amount used, times called and for how long, techs sent to my house, the contract we signed, and any other legal documents I am entitled to. I would like all of these documents for the months that we were "connected" to Hughes Net internet service.
