The only way you can cancel your service is by phone. You need to call 866-347-3292 to do so. You'll likely have better luck getting through early in the morning or later in the evening, as the HughesNet reps are very busy with calls right now. If you don't have much luck getting through with that number, try 877-329-1403, which is an alternate.
Shortly after your service is terminated, HughesNet will send an equipment return kit so that you can send back the modem, the power pack for the modem and the radio from the dish assembly.
Please keep in mind that without adequate troubleshooting, any applicable Early Termination Fee will be valid.
Regarding your speed, 10Mbps down and 1Mbps up isn't all that slow. It's not at advertised speeds, but it's not that bad, especially considering the load the system is currently under. If you're not able to do even basic online activities, speed is likely not the problem, as that speed is adequate for most basic activities. With this said, when you reached out nearly two years ago for speed issues you never replied to my testing instructions, which was the first step required in the troubleshooting process.
We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam!
How quickly you use your data is under your control, whether you're actively using the data or one or more of your devices is using it without you being aware of it, and you exhausting that data in four days is not HughesNet's fault.
As well, buying Data Tokens is your choice, not HugesNet's.
It may be of benefit to read through the information available here.
Could you post the link to your My Results page on Testmy.net? The HughesNet reps on this site will need that to address your speed issues.
So, I just did another speed test at 7:16AM. 2.65 Download, 1.62 Upload.
If you'd like to start the aforementioned troubleshooting process, please start a new topic in Tech Support for that purpose.
Customer service lines everywhere (not just for HughesNet) are experiencing higher call volume and also staffing issues due to the pandemic. Long wait times are to be expected with many companies' call centers, and several ISPs and other companies (such as banks) have notices regarding the long waits.
To cancel, you need to call 866-347-3292. You may want to try in the morning (say, 9 am on the dot), as they're likely to be less busy. You can also try 877-329-1403.
Either way, plan for long waits.
This is a peer to peer site, which is the norm for tech support sites for many companies (Xfinity, Apple. Microsoft, Verizon, Viasat...and many others). You can expect to receive responses from fellow subscribers like @GabeU , myself, and others.
Please read the legal documents so you are aware of what the parameters are for the account, the service, and dispute resolution: https://legal.hughesnet.com/
I have spent a lot of time reviewing responses that appear to come from someone named GabeU. I understand whoever this is, not officially with Hughesnet?, that they are trying to be helpful. These are unusual times but I will make my case again as a customer/consumer of this product. Regardless of how management has decided to distribute the resources, there are a lot of individual customers who are being impacted severely by these decisions beyond their control. Again, we are older retired customers who do need to have adequate access to the internet but that has been denied due to new priorities put into effect after service promises were made that induced us to enter into a 2 year contract with Hughesnet. We were already disappointed that we had to give up any use of streaming services like Netflix or Amazon Prime but one of the final insults was we could not even use our Dish Network Video On Demand service. I have run the suggested speed test on mytest.net several times and it is inconceivably slow all times of day, 1-2Mbps download, barely 1Mbps upload. How can that be an acceptable level of service? And, to suggest that all of their customers with poor performance issues, set up individual accounts, do complicated equipment adjustments, then run multiple tests all day long, is also unbelievable. Does Hughesnet think we are all looking for part-time employment? Will they waive all our monthly fees/costs so that we can assist them with something that they are paid to do? Lastly, why do we need to accept a connection which is not dissimilar from what I remember/called dial-up internet. The only things missing is the 'handshake' connection noises! And, yes, I have set 'on hold' numerable times trying to cancel this abominable "service!"
I have run the suggested speed test on mytest.net several times and it is inconceivably slow all times of day, 1-2Mbps download, barely 1Mbps upload. How can that be an acceptable level of service? And, to suggest that all of their customers with poor performance issues, set up individual accounts, do complicated equipment adjustments, then run multiple tests all day long, is also unbelievable. Does Hughesnet think we are all looking for part-time employment?
Setting up an account, which takes a few minutes, and then running a few tests a few times a day, which maybe takes ten or fifteen minutes total, isn't asking for you to become a part time employee. It's asking you to participate in a troubleshooting step that is needed for individual speed issues and which cannot be performed by HughesNet themselves.
If the tests you ran at testmy.net were run as instructed, please start a new topic in Tech Support about your speed issues and post your testmy.net "My Results" page URL so that the test results can be viewed and the next step in the process can begin.
Until the first step in the troubleshooting process takes place, which is the speed testing, there's not a whole lot that anyone can do for you.
If you just want to cancel the service, it's best to call earlier in the morning or later at night, but earlier in the morning is better with there being less people contacting support at that time.