Hi Patty,
Your now closed original post can be found here:
https://community.hughesnet.com/hughesnet/topics/shoddy-installation
Due to the Christmas Holiday the Hughes employees are off until Tuesday so it will be at least until then before they can respond.
Very likely just the passage of time without a response. Your last reply after a follow up visit seemed to indicated that you were happy.
The Mods will be in on Tuesday and can pick up from where you left off.