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I don't know where my original post is but problem not solved.

Freshman

I don't know where my original post is but problem not solved.

I'm not sure how to find my original post on the installation problem I had about the shingles on my house being torn but I have been sick and unable to get anyone out here to give me an estimate on the damage.
21 REPLIES 21
Honorary Alumnus

Re: I don't know where my original post is but problem not solved.

Hi Patty,

Your now closed original post can be found here:

https://community.hughesnet.com/hughesnet/topics/shoddy-installation

Due to the Christmas Holiday the Hughes employees are off until Tuesday so it will be at least until then before they can respond.

 

Freshman

Re: I don't know where my original post is but problem not solved.

Why was it closed? I still have the outstanding issue. I have been sick and can't deal with it till I get better.
Honorary Alumnus

Re: I don't know where my original post is but problem not solved.

Very likely just the passage of time without a response. Your last reply after a follow up visit seemed to indicated that you were happy.

The Mods will be in on Tuesday and can pick up from where you left off.


Freshman

Re: I don't know where my original post is but problem not solved.

I am talking about the damage done to my roof from the initial installation. That has not been resolved.
Moderator

Re: I don't know where my original post is but problem not solved.

Hi Patty

We were waiting on your estimate so we can get an idea how much it would cost to replace the shingle. I believe the installer also reached out to you and offered you money. As soon as you can get the estimate, we can get started on providing proper reimbursement for your repairs.

Thank you,
Amanda
Freshman

Re: I don't know where my original post is but problem not solved.

Hi Amanda,

As I said I have been sick and unable to get someone out here yet. I wanted to inform you of this. The installer did talk to me but until I know what the damage is I don't know if what he offered will cover the damage or be more than what it will take. And it is at least two shingles. It may require replacing more than the two to fix it. Please don't close this out so I can find it and not have to start again. I just wanted to inform you of my reason for not getting back to you sooner.

Thanks,
Patty
Moderator

Re: I don't know where my original post is but problem not solved.

Hey Patty,

No problem. I'll keep this one open for you and will be alerted to it when you reply. Take whatever time you need.

Thanks
Amanda
Highlighted
Freshman

Re: I don't know where my original post is but problem not solved.

Thank you
Freshman

Re: I don't know where my original post is but problem not solved.

Also, I am still having a delay in my phone conversations and end up talking over everyone.