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I don't know where my original post is but problem not solved.

Moderator

Re: I don't know where my original post is but problem not solved.

Hi Patty,

How many seconds would you say the delay is? Is your internet working fine? Has the delay been bad since you got the voice service?

Amanda
Freshman

Re: I don't know where my original post is but problem not solved.

Probably about 1 to 1 1/2, but enough there is talking over each other. It has been going on since it was installed but not as bad as it seems now. The internet seems ok, a bit slow at times and completely dropping off now and then, but so far that hasn't caused to much of a problem.
Moderator

Re: I don't know where my original post is but problem not solved.

Hi Patty,

Thank you for replying. I've taken a look at your system and don't see any problems, but I will send it up to our Voice team to investigate and see if there is anything they can adjust to improve the delay. I will return as soon as I receive a response.

Happy New Year!
Amanda
Freshman

Re: I don't know where my original post is but problem not solved.

I finally got an estimate. The overall cost, which includes fixing two previous minor tears is $100. I told the rep I talked to on the phone this morning I would pay half, $50, because the gentleman was going to fix the other two tears also. I was unable to reply here this morning because of issues signing in. But even after getting signed in the post showed as closed.
Moderator

Re: I don't know where my original post is but problem not solved.

Hi Patty

I think the very first one stayed closed, we kept this one open. I will be processing a refund to your card on file for $100 - should take a couple of days to appear in your bank. Let me know if you have any questions
Thanks
Amanda
Highlighted
Freshman

Re: I don't know where my original post is but problem not solved.

Thanks Amanda. I said I would absorb half the cost because he was going to fix two other smaller tears while he was here. The price included that.
Moderator

Re: I don't know where my original post is but problem not solved.

That is fine Patty.. I think our dealer originally had reached out to offer $100 before the estimate was done anyway. I'd like to cover the full estimate even if the other damage was not done by us because you've had to go through this for a while. Think of it as a frustration payment Smiley Happy

Amanda
Freshman

Re: I don't know where my original post is but problem not solved.

Thanks Amanda. I appreciate that. But most of my frustration comes from my health and living so far away from anything.
Moderator

Re: I don't know where my original post is but problem not solved.

Hi Patty

Well, I hope this helps to take at least one thing off your mind.

Amanda
Freshman

Re: I don't know where my original post is but problem not solved.

Roof is fixed but still having issues with my signal. Having to load and reload pages constantly is eating through my data and have had to use my cell's hot-spot to use internet this morning. The skies are clear.