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Is cancellation fee waived when moving out of service area?

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New Member

Is cancellation fee waived when moving out of service area?

I will be moving to a new home with much faster internet where Hughes net does not service. Is cancellation fee waived when moving out of service area before contract is up? All other internet companies I have had before waive the fee when moving to a non service area.
29 REPLIES
Associate Professor

Re: Is cancellation fee waived when moving out of service area?

Hughesnet can usually provide service anywhere in the country unless the landlord has rules that prohibit a dish being installed.  I would say yes, if service can't be used in the location, then they will waive the ETF.  However, remember if service is cancelled, you must return the modem, power brick, and radio on the dish.

Re: Is cancellation fee waived when moving out of service area?

And now, they also want the LAN cable returned.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Assistant Professor

Re: Is cancellation fee waived when moving out of service area?

Lol, seriously? Hope it's not a $50 fee for non-return. Returning the cable does seem a bit ridiculous.

I'm sorry but that actually seems like a trap to charge the un-returned equipment fee. Maybe a $3-4 cable max.

Re: Is cancellation fee waived when moving out of service area?

Yeah, I thought it was a bit "excessive." I could understand reconditioning and redeploying a modem, radio or power supply. But a used LAN cable?
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Distinguished Professor II

Re: Is cancellation fee waived when moving out of service area?

But it's a special "Hughesnet Only" LAN cable!   It's like the old Dell PSUs and motherboards, which would only work with themselves and fry anything you tried to use them with that wasn't Dell.  See, use that Hughesnet LAN cable on anything else and you'll pay for it! 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Is cancellation fee waived when moving out of service area?

Maybe it incorporates this special speed up technology LOL:

https://www.youtube.com/watch?v=lG5cEik2ABY
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Assistant Professor

Re: Is cancellation fee waived when moving out of service area?

Ok funny but not really. Have they seriously gone off the rails? I support them when a logical reason to. I see no logic in asking for the LAN cable to be returned.

Heck, why not start asking for the dish to be returned? It is worth  a lot more than the stupid cable.

It weighs nothing for shipping charges. Really does seem like a small thing to negate returning all the equipment required. Just what it looks like.

Maybe the screws and cable connectors next? What about the grounding block? They last a long time usually. Jeez, bits and pieces could end up being a lot of stuff.
Distinguished Professor II

Re: Is cancellation fee waived when moving out of service area?

It certainly does seem to be quite ridiculous.  Purchased in bulk, what could they cost?  Probably somewhere between one and two dollars each. 

Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.   

How about the coax? 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Is cancellation fee waived when moving out of service area?

Maybe tomorrow or Tuesday before Liz, Amanda, Chris tells us why this makes any sense. Sure seems like a petty item to require return on the surface. 

Happy New Year all and good night!