Forum Discussion
Missing Data Token
10/31/2022 End of cycle I had 90.7 Data Tokens in my account. On 11/1/2022 I had zero (0) data tokens. I spent the November 4 weeks contacting customer service through 7 phone calls (3 of which were ...
Liz,
Thank you very much for your assistance in getting my data tokens restored. Hopefully I won't have to contact you again on this matter. Merry Christmas!
Good morning cmb366,
Engineering is currently investigating your site; once I have an update from them I'll let you know ASAP. Your patience and understanding are much appreciated.
Thanks,
Liz
Liz,
What is the status of my 90.7 GB of missing data tokens? I have patiently waited now for two weeks for a resolution plus 4 weeks prior to that dealing on the phone with the customer service support. All the other half dozen posters who lost data tokens in the last month have has theirs restored except for me. I am going to need extra tokens this month and I shouldn't have to purchase more when I already purchased the 90.7 that have disappeared. Please advise. Thank you.
Hi cmb366,
Thank you for following up. I understand how frustrating it is to see other's issues resolved with seemingly no progress on your own. I'm trying to get the engineers to fix your site ASAP; I agree, you shouldn't have to buy more token data. I'll post back once I have an update for you.
Thanks,
Liz
