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cmb366's avatar
cmb366
Sophomore
3 years ago

Missing Data Token

10/31/2022 End of cycle I had 90.7 Data Tokens in my account. On 11/1/2022 I had zero (0) data tokens. I spent the November 4 weeks contacting customer service through 7 phone calls (3 of which were ...
  • cmb366's avatar
    cmb366
    3 years ago

    Liz,

     

    Thank you very much for your assistance in getting my data tokens restored.  Hopefully I won't have to contact you again on this matter.  Merry Christmas!

Liz's avatar
Liz
Moderator

Hi cmb366, 

 

Thank you for following up. I understand how frustrating it is to see other's issues resolved with seemingly no progress on your own. I'm trying to get the engineers to fix your site ASAP; I agree, you shouldn't have to buy more token data. I'll post back once I have an update for you.

 

Thanks,

Liz

Liz's avatar
Liz
Moderator
3 years ago

Hi cmb366, 

 

Thank you for your patience while this was being investigated, your token data has been restored. 

 

-Liz

  • cmb366's avatar
    cmb366
    Sophomore
    3 years ago

    Liz,

     

    Thank you very much for your assistance in getting my data tokens restored.  Hopefully I won't have to contact you again on this matter.  Merry Christmas!

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      I hope so too! Merry Christmas, cmb366!

       

      Thanks,

      Liz