Redacted -- because I'm an eejit.
Hi silverbackonean,
I'm glad you found the community, thank you for posting. I definitely want to help address your concerns so I've located your account to start investigating. I'll post back once I have any updates to share.
Your patience and understanding are much appreciated.
(Thanks @C0RR0SIVE for the heads up)
Hi silverbackonean,
Thank you for your patience while I investigated your account. I have a resolution for you so please check your private messages in the top right corner of the community page as I've sent you a PM with the details.