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No Email

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New Poster

No Email

I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Support stated they would have to send out a satelite tech to check my satelite. Note: I haven't had any issues with poor reception. After checking out my reception the tech stated that it was fucnctioning properly and to call customer care again. 

 

The second time I called, after being transfered from one person to the next and the next and the next, I was told there was a problem with an email system upgrade and I would have access with 24 hour. That was a week ago and as of today still no email.

 

I can sign onto MYHughes.net and review my usage, account info etc. But when I click on the email link I receive an error message "There maybe be a problem with your account. Call customer care." No one yet has been able to identify the problem the system reports to me online.  

19 REPLIES 19
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Distinguished Professor IV

Re: No Email

@surfrocker1 

 

The reps will likely reply when they're back on Thursday, but it may take them a day or so to do so.

 

Though it's unlikely to make any difference, and you've probably already tried, but just in case, try clearing your browser cache, then restarting it.  It may also help to clear your computer's DNS cache.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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New Poster

Re: No Email

Previously done by in person Tech.

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Distinguished Professor IV

Re: No Email


@surfrocker1 wrote:

Previously done by in person Tech.


Do you mean they walked you through the steps to do so?  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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New Poster

Re: No Email

The Tech did both twice. Even tried changing my sign in pasword to MyHughes.net. No luck with that either.

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Distinguished Professor IV

Re: No Email

@surfrocker1 

 

Ah, okay.  I misread your prior post, where you said "by in person tech", as "by person in tech".  It was a light coffee day.  Smiley Tongue 

 

The reps should be back on tomorrow and will likely reply then.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Moderator
Moderator

Re: No Email

Good morning surfrocker1,

 

I'm glad you found the community, thank you for posting and providing those case numbers, it helps. Please check if you can access those three e-mail addresses now.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No Email

Still no email access.

 

John

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Moderator
Moderator

Re: No Email

Good morning John,

 

Thanks for letting me know. I've made adjustments. Please try all three accounts now and let me know if any work. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM with additional details.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No Email

Nope. Still