I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Support stated they would have to send out a satelite tech to check my satelite. Note: I haven't had any issues with poor reception. After checking out my reception the tech stated that it was fucnctioning properly and to call customer care again.
The second time I called, after being transfered from one person to the next and the next and the next, I was told there was a problem with an email system upgrade and I would have access with 24 hour. That was a week ago and as of today still no email.
I can sign onto MYHughes.net and review my usage, account info etc. But when I click on the email link I receive an error message "There maybe be a problem with your account. Call customer care." No one yet has been able to identify the problem the system reports to me online.
The reps will likely reply when they're back on Thursday, but it may take them a day or so to do so.
Though it's unlikely to make any difference, and you've probably already tried, but just in case, try clearing your browser cache, then restarting it. It may also help to clear your computer's DNS cache.
Previously done by in person Tech.
Do you mean they walked you through the steps to do so?
Ah, okay. I misread your prior post, where you said "by in person tech", as "by person in tech". It was a light coffee day.
The reps should be back on tomorrow and will likely reply then.
Good morning surfrocker1,
I'm glad you found the community, thank you for posting and providing those case numbers, it helps. Please check if you can access those three e-mail addresses now.
Good morning John,
Thanks for letting me know. I've made adjustments. Please try all three accounts now and let me know if any work. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM with additional details.
Your cooperation, patience, and understanding are much appreciated.