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Returned modem not credited

Freshman

Returned modem not credited

Greetings,

I had a problem with my old modem, and received a replacement which is working great. The old equipment was returned on 26Dec2019, using the UPS label provided. Today I received an email stating the old equipment has not been received. In checking the Tracking number on the UPS web site, it stated delivery was made on 02Jan2020. Can you confirm receipt of the returned equipment so I am not charged for it??

I have not called support yet, as I got such good service from the community before, I thought I would contact you straight away. Let me know if you need any information, such as tracking number etc.

Thanks and Regards,
Sumac1950
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: Returned modem not credited

Hello Sumac1950,

 

Thank you for your PM with the requested info. I manually received the modem in our system so you won't be charged or getting any more e-mails like that. If you have any other concerns, come by the community again!

 

-Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.

View solution in original post

3 REPLIES 3
Distinguished Professor IV

Re: Returned modem not credited

@Sumac1950 

 

The reps will be able to look into this for you.  With that said, though I'm not sure, I think they may be off tomorrow due to Martin Luther King Jr. Day, so it may not be until at least Tuesday that you hear from them, but they will surely reply.  Smiley Happy  

 

@Liz 

 

P.S.  And good thinking about coming here first.  If I ever have an issue, but I can still get online, I always come here rather than calling.  The difference between the corporate reps here and the phone reps, in my experience, can be significant.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Returned modem not credited

Good morning Sumac1950,

 

Thank you for reaching out, I can certainly look into this for you. Please PM me the tracking number and I'll take care of the rest.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: Returned modem not credited

Hello Sumac1950,

 

Thank you for your PM with the requested info. I manually received the modem in our system so you won't be charged or getting any more e-mails like that. If you have any other concerns, come by the community again!

 

-Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.

View solution in original post