HughesNet Community

What equipment needs to be returned when closing account?

cancel
Showing results for 
Search instead for 
Did you mean: 
slym
Sophomore

What equipment needs to be returned when closing account?

We are moving and will have other options for ISPs, so will be closing our account. What equipment needs to be returned? I know about the modem and radio from the dish, but saw another post that mentioned a power pack? Not sure what that is and where to find it?
1 ACCEPTED SOLUTION
GabeU
Distinguished Professor IV

@slym 

 

The power pack mentioned is the power supply for the modem.  

 

The following is a PDF that shows what needs to be returned, as well as how to remove the radio from the dish.  A sheet of this will also be included in the return kit.  

 

https://my.hughesnet.com/support/wp-content/uploads/1041328-0001_b.pdf


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

View solution in original post

1 REPLY 1
GabeU
Distinguished Professor IV

@slym 

 

The power pack mentioned is the power supply for the modem.  

 

The following is a PDF that shows what needs to be returned, as well as how to remove the radio from the dish.  A sheet of this will also be included in the return kit.  

 

https://my.hughesnet.com/support/wp-content/uploads/1041328-0001_b.pdf


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro