bait and switch from what the sales rep said, he said unlimited high speed data and no contract

[displeaseduser]

Now im stuck for 2 years with a service with a ping and jitter that will give you the jitters.   youtube buffers, forget gaming which i was told by the rep would be excellent for gaming..   Hughesnet you have one chance to make this right.  I have text messages from sales with proof so they lied and mis represented hughesnet or something but i will not be another victim

[maratsade]

@displeaseduser ,

You've come to the right place. The Hughesnet corporate reps on this site can review the sales phone call to hear what the sales rep said and what you replied. Pulling the call may take a few days, so stay tuned.  The official reps here work M-F, during business hours. 

The reps here may need further information from you, so keep an eye on your thread to see if they request it. If they do, they will provide you with a link to message them privately. 

Hopefully your issue will be resolved soon.  In the meantime, you may want to read the subscriber agreement, located at https://legal.hughesnet.com/node/771.

Among other things, it lists the grievance procedure, if you need to go that route. 

[Remy]

displeaseduser,

Hello! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this for you!

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Thanks,

Remy