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"PAST DUE BILL"

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Sophomore

"PAST DUE BILL"

HOW MANY TIMES DO I HAVE TO TELL YOU IDIOTS TO CLOSE MY ACCOUNT?

MY MODEM FAILED AND YOUR TECH PEOPLE WILL NOT LET ME REPLACE IT.

I HAVE NOT USED YOUR SYSTEM FOR NEARLY TWO MONTHS.  AND FOR SEVERAL MONTHS BEFORE THAT IT ONLY WORKED INTERMITTENTLY.  IF ANYTHING  YOU OWE ME MONEY, AS I PAID  FOR IT LAST MONTH DESPITE NOT BEING ABLE TO USE IT.

 

THIS MAKES THE SEVENTH TIME I HAVE TOLD YOU TO CLOSE MY ACCOUNT.  IT WILL BE THE LAST TIME I WILL ATTEMPT TO COMMUNICATE WITH YOU.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: "PAST DUE BILL"

Hi Silviron,

 

Cancellations are only done via phone (866.347.3292). Our reps have e-mailed you twice in January telling you to call us because that's the only way we can get proper verification to cancel your account.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

1 REPLY 1
Highlighted
Moderator
Moderator

Re: "PAST DUE BILL"

Hi Silviron,

 

Cancellations are only done via phone (866.347.3292). Our reps have e-mailed you twice in January telling you to call us because that's the only way we can get proper verification to cancel your account.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post