About Remy

sbuckland81,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been experiencing some service issues. Were you able to call back in and have the issue resolved since your last message?   Thanks, Remy ... View more

fmarando,   It seems it's your first time posting. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your email, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. In addition, please include the email address that's being affected.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

cmb366,   Thank you for following up! Our engineers are still working to get this resolved for you and you may see the meter start to move properly this week. I've let them know about your missing tokens and will have them restored!   Thanks, Remy ... View more

cmb366,   I've confirmed this may be a visualization issue. We're going to be moving this from engineering to web dev to further escalate the case. The systemcontrolcenter.com meters are not designed to work with Fusion plans, so if you're using that in the meantime, it may not be accurate either. Thank you for your continued patience!   Thanks, Remy ... View more

cmb366,   Thank you for following up! We're going to have our engineers take a look into this, as it seems your priority data is still sitting at 100%, despite your account showing daily usage. I'll reach back out to you once we receive more information from the investigation!   Thanks, Remy ... View more

cmb366,   Thank you for reaching out! Upon taking a look into your account, it seems we show the same on our end, with your priority data being full at 100GB. Your monthly refresh date was yesterday, 7/1. I will check your account periodically to see if anything changes, and will continue to note the findings. Please let us know if your usage meter begins to show data consumption!   Thanks, Remy ... View more

Brittneylynn,   Thank you for posting, and welcome to the Community! We're sorry to hear you've been experiencing some service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Steve,   Thank you for reaching out! I see this is your first post. Welcome to the Community! I was able to locate your account through your Community profile. Upon taking a look into your data usage, it seems you have been consuming between 1GB to 2GB per day during this billing cycle. As you stated, both of your WiFi radios are currently off. I do see a device attached directly to the modem, which would likely be the culprit of this data usage.    Thanks, Remy ... View more

wgrobison1,   Thank you for reaching out! Are you still experiencing email issues?   Thanks, Remy ... View more

Chardt,   Thank you for reaching out! It seems these are your first posts here. Welcome to the Community! Are you still experiencing these email issues?   Thanks, Remy ... View more

shadowwalker.20,   Thank you for following up! I've replied to your private message. Please let me know if you've received it!   Thanks, Remy ... View more

JMW24,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some service interruptions, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. In addition, please let us know once you've power cycled the modem.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

shadowwalker.20,   Your account was not signed up under any rebates, from what I'm able to see. If you'd like, I can have a request put in for a review of the call, to see if a rebate was discussed!   Thanks, Remy ... View more

shadowwalker.20,   Thanks for reaching out! We're sorry to hear you haven't been receiving your paper invoices. For the months of February and March, there were delays experienced regarding invoices, which caused some customers to not receive them. The issue should be resolved, as I'd expect to receive your May bill shortly. In the meantime, you're able to view and download your bill online at my.hughesnet.com! Please let us know if the issue continues, as you should receive your next month's bill as per normal.    In regards to a rebate, you would need to access and fill out your rebate forms at http://hughesnetrebates.com. Thanks, Remy ... View more

sharonsturdivan,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your service, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can take a look into this for you.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

dcreech1986,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your service, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can take a deeper dive into this for you.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

JayNor,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some service interruption, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

10zackt,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to locate your Hughesnet account through your profile, which is great. I'm able to confirm we've received your payment since this post. Has this payment posted to your bank?   Thanks, Remy ... View more

eco,   Thanks for reaching out! In regards to your ongoing issue with your SolarEdge system, I've had this case sent up, and we'll have our engineers take a look into it. We'll reach out if we have additional questions, or as soon as we have more information on a solution! I've also gone ahead and unmarked the previous post as well...although in my world, cats are always the solution!   Thanks, Remy ... View more

Jlturpin,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, and we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Markus81,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

roadrunr,   Thanks for reaching out! It seems this is your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

firestorm1,   Thanks for reaching out! I'm sorry to hear you've been experiencing some equipment issues! It seems these are your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Kevinthomson,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great! Upon taking a look into your account and running a few tests, the main issue I'm seeing is connectivity. Your speeds, alignment, and other statistics seem to be satisfactory, at least on our end. You currently have 5 devices connected, all of which show a Poor signal quality. How far is the modem located from the devices you primarily use?    Thanks, Remy ... View more