About Liz

Hi Chris,   I see now, it's the EBB status that's the cause here. Only our original 10,20,30, and 50 GB plans are eligible for the EBB (and soon to be ACP) discount. If you disenrolled from the EBB/ACP discount to switch to the 45 GB plan, that would be $110 for the new plan vs $69 you'd be paying starting next month for your current 30 GB plan.   That's almost a 60% price increase for 50% more data in your situation. If the ACP stops or changes on its own, perhaps then you may consider upgrading to one of the new plans.   -Liz ... View more

Hi CWM030!   Glad to see you're eager to get your new 45 GB plan! For those who are still within their contract, like you, the plan change happens once the contract is up. Remember, we vowed to keep you locked into the same price at the time of sign up for 2 years, but if you want to hop on the new plan now, you can upgrade yourself online!   Just check out Shop/Upgrade to upgrade to the 45 GB plan for an additional $10.   -Liz ... View more

The settings appear correct, this is what our e-mail admins suggest for outbound settings:   SMTP Server Setting http://email.hughes.net or http://smtp.hughes.net (they resolve to the same place) Available Outbound SMTP ports 587 with security set to TLS All Mail Clients must have SMTP Authentication selected as it is required to send email.   -Liz ... View more

Hi George,   Good news, we got a quick turnaround on this. Our system shows that the service was self-ordered online, no phone sales rep completed the sale, so there's no sales call to review.   What we can do is work with you in troubleshooting your concerns. I'd like to run some diagnostics on your site but I'm unable to reach it, please connect your HughesNet modem to your network and power.   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Hi George,   Welcome to the community and thank you for posting. We're currently looking into this for you. I'll post back once I have an update to share.   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Good morning Ej1,   We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Hi folks,    Thank you for your patience while our engineers investigate. Hughes has identified that the Treasury Direct website claims to support IPv6, but is not configured correctly. Since HughesNet does use IPv6 where possible, connection attempts are failing. Using a provider or VPN that does not support IPv6 will automatically use IPv4 and is likely to work. Hughes is working on a workaround so that customers attempting to reach this site automatically fall back to IPv4 and has alerted the website developer to the issue. Independent tests such as https://ipv6-test.com/validate.php and https://ready.chair6.net can be used to verify the web server's misconfiguration.   As maratsade pointed out, using a proxy like hide.me can be used to access the site, and alternatively you can reboot your PC to try accessing the site.   Once I have any other news to share, I'll post back.   -Liz ... View more

Good morning folks,   Thank you for sharing your findings. I've escalated this internally to management and they have our network infrastructure team investigating. I'll post back once I have any news to share.   Your patience and understanding are much appreciated.   -Liz ... View more

You're welcome! Good luck!   -Liz ... View more

I'll let you know when I hear back on the other question.   -Liz ... View more

Good morning Carmen,   Thanks for reaching out. You've reached the limit- 10 numbers can be added to the Selective Call Rejection list. Hope that clears things up.   -Liz ... View more

You're on top of it, Chris! At first I wondered if this was the switch from EBB to ACP (Affordable Connectivity Program), but after double checking, it's not until much later in your case, but you're already aware of that.    Thanks for reaching out to confirm, drop on by anytime if you have any other concerns.   -Liz ... View more

Good morning Ej1,   I'm glad you found the community, thank you for posting. I'd like to get a better understanding of this arrangement you have with Trehab. How do they know how/when to pay your HughesNet bill?    Looking at your account, I see you're on invoice, meaning we mail you a physical copy of your bill. Do you send this to Trehab?   I'm not seeing any payments by check in your billing history with us; last payment was by credit card in September.   Looking forward to hearing back so we can help you sort this out.   -Liz ... View more

Hello!   Yes, there currently is a token promotion until the end of this month! After your initial token purchase, the bonus token will be dropped automatically.   I'd double-check the notification settings and designated email. From what I can tell on your account, the last promo email we sent you was in March.   -Liz ... View more

You're welcome! Yes, you can call in to sign up under your own name. The rep will see that there's already service at your address and ask to confirm if you want to proceed. Just be sure to keep track of the old modem, modem cable, and radio; don't want the installer to take any of it by accident.   For reference here's the return guide so you can see how and what to return.   -Liz ... View more

When a lease contract ends, the system expects the equipment back, it's to avoid the $400 unreturned equipment fees.    -Liz ... View more

You'd only have to return the modem, modem cable, and radio (the thing attached to the arm on the dish). The installer can reuse the dish.   -Liz ... View more

Good morning fulmar,   I'm glad you found the community, thank you for posting. I hope Gabe's advice was useful for you. Here are additional tips on managing your data.   -Liz ... View more

Good morning arielgipson96,   I see our executive customer care folks are taking care of you now. Our other internal teams are working to address this EBB issue for you. The ECC rep handling your case should keep you updated moving forward.   Thanks, Liz ... View more