About Liz

Good morning migeala, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz ... View more

Iiiinteresting. Thanks for the update on this! -Liz ... View more

Hi Travis, I've hit some snags in reactivating your service, please check your e-mail for details. -Liz ... View more

OK, your current balance is $227.76, which is your February and March bills combined ($113.88 x 2). If you pay off the February bill, the pop ups should go away.  However, if there's still a balance on the account by April 19, which is the due date for your March bill, the pop ups will resume. Your due date extension for May 19 applies to your April bill and any other charges incurred after the March bill. The best way to avoid the pop ups is to ensure the balance is completely paid off by the due date. If you feel that you need to downgrade your plan, you can do so online via the Support Center (supportcenter.myhughesnet.com) or by phone at your convenience 866.347.3292. Thanks, Liz ... View more

Hi peasea31, Welcome and thanks for bringing this to our attention. We are aware of this and have found that the invoice prints best when viewed and printed from Internet Explorer. I apologize for the inconvenience; we hope to address this for all browsers in a future update to our support center. Thanks, Liz ... View more

Liz, I appreciate your response.  If it means a lot to your company and you, and your company and you want to make positive changes going forward, your company should be professional enough and willing to admit when they didn't do right for a customer and your service didn't perform like it is supposed to.  Don't charge me the $355 fee to cancel your service.  It is very simple what you do going forward, you do the right thing!  I understand you have to put certain policies in place, but if you believe in your service and are willing to stand behind it, and want to take care of more customers with that service, you should not penalize customers who you didn't take care of.  If you are good at what you do, then you should have more satisfied customers than dissatisfied and won't need to charge fees to those who you didn't satisfy.  I have been let down as a consumer before, we as consumers are starting to get used to it, but this is the first time I have ever posted or gone this far to make a complaint.  I guess I have felt like it typically won't do any good because nothing will be done about it. Sincerely, Brett ... View more

HI alucard75, I'm not exactly sure what you mean, but I'm guessing you mean to make sure your plan's data allowance and actual usage are accurate? This, indeed is good to keep track of; the best way is to check your usage is in the System Control Center (SCC) at http://192.168.0.1 or by downloading and installing our Status Meter here: supportcenter.myhughesnet.com Thanks for sharing! -Liz ... View more

ty. I believe I will just request to move with me ... View more

HI, Alan.  Kudos on your "BOOK" for us struggling users of sat.trying to make it work.  I am REALLY looking forward to it.   AS to your question, I cannot help direcly and am aslo very interested in other replies. I do wide variety of maintenance services and HVAC monitoring (and  some repair) is one of them.   What I DO know works well is a LAND LINE connection.  Cell service here is very spotty if at all. My house is in a DEAD ZONE, so I can't even amplify the nonexistent signal. Many of those whom I serve here in Idaho / Canada border keep their land line ON so as to not lose the number, some of which have been the same for generations.  THAT WORKS VERY WELL. I can get the name of the product if anyone asks. (I am not at home)  Costs under $200 for the phone connection and the thermostat.  You can monitor and ADJUST remotely very nicely. WORKS GREAT. Better than snowshoeing in. Some of the houses / cabins have heat in all winter Blessings to you,  Larry Lewis Nordman, Idaho . ... View more

Good morning lori, I see it's your first post here, so welcome to the community! Bill and Gwalk have provided some useful info about checking your invoice. Yes, you can check it online on the day it comes out. For you, your billing date is the 19th of every month. If you have additional questions, please don't hesitate to ask! 🙂 Thanks, Liz ... View more

...I don't know why, but that just creeps me the eff out. ... View more

Good morning Larry, No worries, good idea making the thread private, we wouldn't want the whole internet seeing your e-mail login information. Our community uses single-sign on that lets HughesNet customers sign in one time to access all their online resources, such as e-mail, the support center, and the community. When you register and create a new HughesNet account, that is used for everything, including the community.  If you would like to change your e-mail address for the community, please follow these steps: While logged into the community, click on your username in the top-right corner. The click on the Profile link in the drop down menu: On your community profile page, click the Email & Notifications link in the top left area: Here is where you can update your e-mail and notification settings.  I believe you have to have an e-mail address on file at all times, so be sure to ADD your desired e-mail address first before you REMOVE the one you don't need. Also make sure you have the appropriate options checked if you wish to receive e-mails when others reply to threads you've participated in. Hope that helps. Thanks, Liz ... View more

...? Did I miss something? -Liz ... View more

You're welcome, Justin. Glad to have another valuable source of knowledge in the community! 🙂 -Liz ... View more

PS We're on the East Coast so we won't be able to call you after 5 pm ET/2 pm PT. ... View more

Oops, missed this last post. That cat looks thrilled to be dressed up. Thank you and enjoy your Thanksgiving as well, ecoalex! -Liz ... View more

Hi Knerkin, As you may have already noticed since Friday afternoon, this has already been resolved. If you think otherwise, please let us know! Thanks, Liz ... View more

Good morning shaniboot, Thanks for posting, this is a great place to post your questions. 🙂 As Bill and sgoshe have already mentioned, if you're not using the internet, you're not using your data allowance. However, your computer may background processes connecting to the internet without your knowledge, and thus using some of your data.  Keep in mind there are countless factors that can use your data: - more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi. - automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. - multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87 - more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common And if you're curious as to what programs on your computer are connecting to the internet and how much data they use, you may want to look into using a third-party data monitoring program to help you pinpoint these programs on your PC. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it: https://www.glasswire.com Thanks, Liz ... View more

Heres another useful tool if your running windows 7 and sick of the windows 10 popup in the taskbar and trying to automatically download, I just installed for a friend and it works great.  http://www.pcworld.com/article/2998967/windows/how-to-block-the-windows-10-upgrade.html ... View more

Usually when the "L" word is posted community support tends to stop and the issue is forwarded to ECC For disposition. ... View more

Hi Janet, It's been almost 3 weeks since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz ... View more

Good morning Pam, Welcome to the community and thanks for posting. I'm sorry your expectations aren't being met, we can help address your concerns. Please scroll up and click on the New Post button to start your own thread and include a case number or your HughesNet modem's serial number located on the back/bottom so we can locate your account and get started. Thanks, Liz ... View more

Good morning Adrian, Thanks for posting. I just double-checked your site and ran diagnostics; everything appears to be in working order. Do let us know if you need any other assistance. Thanks, Liz ... View more

Hi cuddlebug,  I'm glad you're able to see your invoice now. I'm sorry for the inconvenience of not being able to take care of all this while logged into the Support Center, this is on our road map of improvements, however I have no time frame for when this will be addressed. Please don't hesitate to drop us a line here if you run in to the same experience. Thanks, Liz ... View more

it is time for the Holiday pledge...ahem...I shall eat what I want, however much I want, and as frequently as I want and I shall not feel guilty.  Than....I shall do what my husband used to do.  After the meal, I shall find a wam blanket, turn on the t.v., grab my pillow, and dweeb.  (End of pledge).  ... View more

Hi Jonathan, Welcome to the community and thanks for posting. I'm sure our engineers design our modems with energy efficiency in mind. We'll pass your suggestion to management, thank you for your feedback! -Liz ... View more

Good morning butchbolt,  I see it's your first post here, so welcome to the community! I can understand that can be frustrating, we would like to address your concerns. I pulled up your account to review what happened. Under normal circumstances, the agent's unlocking of your account would have gone through as they explained, but something seems to have triggered our system to not see your payment. So currently, you still have a balance on your account. Did you change credit cards or something? We would like to get this straightened out for you so please expect a phone call from us today. Thanks, Liz ... View more

Hi Vicky, Welcome and thanks for posting. Regarding your printer printing out garbled text, you may want to run the diagnostics tool on your printer. If you let us know what kind of printer you're using, I could perhaps point you in the right direction to getting printer help. As for printing specific pages, you should have an option to select which pages you want to print. Here's a screenshot of when I try to print something off the internet: This panel usually shows up on the left of a preview of the document you're printing. Just type in the page number or number range to print just your selection, and not the entire document. -Liz ... View more

Congratulations Gwalk900. Thank you to all that post helpful hints. ... View more

You're welcome, cuddlebug! We're here if you need us. 🙂 -Liz ... View more