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About maratsade
since
06-05-2015
maratsade
Professor
3702
Posts
1564
Kudos
42
Solutions
Contact Me
2 weeks ago
A mod may have to intervene here -- I tried Safari and Chrome on the iPhone and there doesn't seem to be a way that I can see to upload a picture to the community when using those mobile browsers. I also checked to see if the email form (found under Contact Us) allowed attachments and it doesn't. Maybe the mods can give the OP an email address he can send the pictures to.
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2 weeks ago
" But they got my billing and payment information spot on! I think I will have to switch to Wild Blue when this is straightened out. " Why wait? If you're so unhappy, go to another provider and see if they are any better (spoiler: no).
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3 weeks ago
2 Kudos
From your post, it sounds like you've found a good tech company I would call them directly, and not go through Hughes. " This is bad advice, as whoever works on Hughes equipment has to be licensed by Hughes and they're the ones who should dispatch technicians. You can do anything you want with your own equipment, but telling others to do the same is irresponsible.
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3 weeks ago
For heightened visibility, you should post this as its own thread under Tech Support, and not as a reply to another thread. Maybe the HughesNet mods will move this so you won't have to. gkmiller wrote: Are you having gateway issues? I have no internet
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3 weeks ago
1 Kudo
I imagine that if you did have an account they'd argue the problem is on your side. I have to wonder if there have been complaints (from account holders) and CL is just saying "must be you, because it ain't us." @MarkJFine wrote: If I complain to CenturyLink, they won't talk to me because I don't have a user account.
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3 weeks ago
"It's not us; must be you" seems to be the go to answer from many providers of goods and services. @MarkJFine wrote: CenturyLink has to admit *they* have a problem first, and they haven't in over a year.
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3 weeks ago
1 Kudo
Hulu doesn't explain their rationale for this policy, but I've seen it discussed a lot in the Hulu community (see here, for example).
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3 weeks ago
I know you've been around for a while, Ricky; not sure why you feel the need to point this out. The title "professor" is just something the system gives (like "tutor"). Means nothing, and I was just attempting to help you, and it seems you may not have appreciated that. That's all right, no worries. As you know, the reps are here M-F, so there won't be a reply from them until next week. Best of luck to you.
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3 weeks ago
Yeah, the call can be very lengthy and unproductive -- have you tried chat? Sometimes that works better. You can also wait until next week -- I'm sure that if there are any charges, the reps here can reverse them.
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3 weeks ago
Ricky, the reps won't be here until Monday. Have you tried calling the Customer Service number?
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3 weeks ago
What do you think you will accomplish with spamming? You have already posted the same issue several times, and only once is enough. We get it, you have no Internet. Call customer service or wait until Monday for a Hughesnet rep to help you on this community. In the meantime, stop spamming.
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3 weeks ago
2 Kudos
Update: The socket issue fixed itself, and the video data saver button came back after deleting the folder and restarting the app. Cheers for the suggestions, mates.
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3 weeks ago
Thanks, @MarkJFine . I'll send this to the spouse for her to try and report back.
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3 weeks ago
2 Kudos
You should move your post to https://community.hughesnet.com/t5/Third-Party-Products/bd-p/ThirdParty Free ad blockers work just as well Reader View is also a useful app to have.
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3 weeks ago
Two issues with the HN usage meter today: VDS button is gone again, and there's an error when trying to view tokens. @GabeU , @MarkJFine , @Liz
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3 weeks ago
1 Kudo
Well, Monica, I don't consider myself a HughesNet technical wiz at all. :) @monicakm wrote: I think I was asking you maratsade :)
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3 weeks ago
1 Kudo
Debbie, give the HughesNet mods here a chance to look at your account and sort out what's going on. They'll likely contact you tomorrow or next week (maybe even tonight if someone is still around).
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3 weeks ago
Tonya, the HughesNet reps will be on a little later today (they're usually here around 9-5, or a little later), and it's likely they will check your account and come back with some information for you about what's going on. Tonya_Brandon wrote: I ordered gen 5 service around August. It is 9/26/2019 and I still do not have it. I am still listed as on the gen 4 plan and the 20 Gigabyte plan, even though I have called Hughesnet many times asking to upgrade to the 30 Gigabyte plan. I have been told that I would be called by "engineering" more than once, but I have never recieved a call from them. They say that "they do not understand the issue" and that they must "escalate the issue to enginnering", but nothing gets done and nothing gets explained. I am a loyal customer, please help me to get the service that I ordered and pay for.
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4 weeks ago
" If you're working with us in the community or social media, only testmy.net results are accepted to be considered for escalation to corporate engineering ." https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034 You may also want to post a link to your Testmy.net results page instead of to individual tests. hamradio wrote: I have complained about the throughput speed before and there was no real solution Sometimes downloads are near what one would / should expect, but most often very unsatisfactory. No way for me to prove it, but all evidence available points to Hughsnet gateway bottlenecks. Sometimes the download speed may be (sort of) OK, but the actual throughput is usually very slow due to "waiting" - periods of inactivity in responding to a request. I have a 101 signal strength, plenty of data, recently power-off reset the modem, Ethernet connection to moder, ect. Near dialup true throughput persists in spite of the indicated fast speeds by testmy.net. Also, Testmy.net (recommended by HN) does not seem to be reporting acturately. The most recent run indicated the speed topped out at 98Mbs. It has reported speeds in excess of 200 Mbps Yeah, right! https://testmy.net/db/62oQU7mpa Here are others: https://testmy.net/db/UDZZeu0Q3 https://testmy.net/db/-aL2Zg~-R A test by speedof.me (HTML5 Test) produced results that reflect what throughput speed I actually receive: https://i.speedof.me/190925232454-2087 Sometimes the crazy high latency reported in this test are more a more realistic value, around 660. However, the speed is still slow. My question is will HN ever fix the problem that I (and many, many others) are plagued with? Thanks, Woody - KZ4AK https://i.speedof.me/190925232454-2087
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4 weeks ago
Keep reporting, @monicakm , if you can. Your experience with this can be very useful to others. @monicakm wrote: The only videos I watch are on You Tube. I'll keep an eye on my data but so far it doesn't seem too bad (at 360p) and the gain of not buffering is a HUGE plus! I can always watch YT on my phone with our unlimited mobile data.
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4 weeks ago
ETA: Not sure if you were asking me or Gabe, @monicakm . Sorry if I got in the middle of your conversation. I watch on low def. I find that YT does buffer a bit, but not too bad unless it's during one of those times when everyone's on the beam. I've tested the VDS off/on thing with Netflix, Hulu, and Prime, and notice that if I turn the VDS off, then it eats more data, even at low def. So I just keep it on most of the time. :) @monicakm wrote: What resolution are you viewing? I've only tested this starting last night and watched a few vids today so maybe I I don't have enough "data" to come to a conclusion ;)
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4 weeks ago
@monicakm , That's interesting. When I turn off VDS the data gets used at a much faster rate. @monicakm wrote: I've not noticed any abnormal drop in my data amt. Wish I'd figured this out 13 years ago!
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4 weeks ago
" Have any of you heard of "throttling bandwidth" ? It is when the carrier "plays" with your speed throughout the day/month in order for you to think you need a faster, more expensive, plan. And guess what? It is perfectly legal! " I have not heard of this. Where have you heard about it? ISPs engage in network management practices (which include reducing speeds), and these practices are both legal and necessary, especially with shared bandwidth (as is the case of satellite internet).
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4 weeks ago
1 Kudo
They'll get back to you when they have information to give you -- sometimes it takes a while. JessWilkey21 wrote: Anything new on the investigation of the retention call?
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4 weeks ago
1 Kudo
You know what they say, though: spare the rod, spoil the HughesNet subscriber. May have to deploy wet noodles. @GabeU wrote: It happens. I was thinking that we were going to have to lash you with wet noodles, but that's probably not necessary now. :p :p :p
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a month ago
1 Kudo
So your complaint is about speeds? Latency? We can't help you if you don't detail what's going on. Please provide more details. Brad73 wrote: Cant really believe it took 45 min to download a 60 mb game. And I'm not even close to my limit.
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a month ago
Monica, I was replying to the subscriber I quoted, not to you. Sorry for the confusion. monicakm wrote: Too bad you don't know as much as you think you do, BYH. I'm not canceling my service on Monday. And, I don't have an ETF. As for "announcing" I'm moving on, there is only one person on the forum that was privy my plans UNTIL I got those crazy inaccurate download speeds. I found the timing amusing. I'm sure anyone would jump ship if they had the opportunity. Everyone knows satellite Internet is for those with no other Internet options. That's not saying anything bad about HN. I have had my "moments" with them but for most of my 13 years of service, I've been satisfied with the service....tech support is another thing! But yeah, given the chance at faster, more reliable and unlimited Internet for less money...kind of a no brainer.
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a month ago
No need to announce you're going to cancel. Just go ahead and do it; it's your right. And you don't even need to wait until Monday, as the phone reps are on 24/7. Just pay your ETF and go. Godspeed to you. Maybe Roanoke52 will go with you. JZarins2006 wrote: This is the worst internet service ever!! The guy who sold me the service flat out lied just to make a sale.. I'm am cancelling my service Monday morning. What a waste of money!
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