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About maratsade
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06-05-2015
maratsade
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Thursday
5.2 DISPUTE RESOLUTION AND ARBITRATION PROCEDURES. Notice of Dispute. Prior to filing any claim against the other, you and Hughes agree that you will first send the other a written Notice of Dispute. Any Notice of Dispute to Hughes should be sent to: HughesNet Customer Service, 11717 Exploration Lane, Germantown, MD 20876 (the “Notice Address”). Any Notice of Dispute to you will be sent to your billing address. The Notice should describe the nature of the problem or dispute and set forth the specific relief sought, including the amount of any monetary damages sought. If the party receiving the Notice of Dispute agrees within 30 days to provide the specific relief requested in the Notice of Dispute, no formal claim may be filed with respect to the subject of the Notice of Dispute. If we are unable to reach an agreement to resolve the dispute within 30 days after the Notice of Dispute is delivered, either you or Hughes may commence an arbitration. See http://legal.hughesnet.com/SubAgree-03-16-17.cfm
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Thursday
Congestion is more noticeable with satellite internet because there's only so much data to go around. When more people use the data at the same time, it slows down the flow. It seems that where you live a lot of people are doing data-intensive things like streaming. Satellite internet can be used for streaming and it works, but it's not the best choice for cord cutters who stream all the time. Even though it's a cutting edge technology, it doesn't have the capacity at the moment, so it requires data management on the part of the user. Any terrestial internet will have the ability to be expanded, as the companies can just add more capacity. Satellite internet launches a satellite into space, and they don't launch people to go up there and increase the throughput. They have to build satellites with more capacity, at great cost. They do, but it's not something that can be done in a day. starrylee wrote: Is the congestion really that bad? All day I was getting down speeds between 35 to 49mbps and 2 to 4 mbps up. Then between that 6 to 10pm pacific time period I only get 1 to 4 mbps down and 2 to 4 mbps up. I am new to this service, so I am not sure what to expect. I move from a place where I had a fiber connection with 100 mpbs down and 100 mbps up and it never really fluctuated. So this is a big change for me. This is the sacrifice for living in the country. I am hoping Wave communication will have their new DSL lines out my way in the next couple years and I get a more dedicated speed. The hardest part about this is that I am paying more for a service that is less than what I was getting. The fiber line I was only paying $50 a month for.
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Thursday
2 Kudos
Definitely. Additionally, to refer to Internet services that work over a satellite orbiting the planet as "antiquated" reveals a dismal level of ignorance. @MarkJFine wrote: That term "welcome to the 21st century" is 20 years old and is becoming as annoying as people's incorrect hyperbole, "slower than dialup". I'm a boomer, but... "ok, boomer."
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Thursday
@tkn42 wrote: Welcome to the 21st century! HughsNet is an antiquated system! Wow. Just wow.
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Wednesday
I don't know that they're going to tell you how many people are affected or why they are. I'm not affected, but then again, I only use HN email for notifications, and I have all emails to my HN account forwarded to another account (and haven't had problems with that). It's likely only some accounts are experiencing the issue. Susan Grant Gil wrote: I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address?
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Wednesday
All of you may want to wait until a HughesNet rep on this site replies to your posts.
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Wednesday
1 Kudo
" Would steaming a YouTube video even be possible once the data is used up and it drops to a slower speed? Probably different for each service, depending on your signal strength to begin with?" If you're out of data, then streaming is pretty much a no. When you have data, streaming works no matter what plan you're on. BUT, it is highly dependent on congestion -- this means if a lot of people are using the system in your area, streaming is harder, and sometimes impossible.
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Wednesday
1 Kudo
Upgrading might be better for you, but you will still have to learn to budget your data, or you'll run out of data on any of the plans. Quinatt wrote: First month with hughesnet. On the 10gb plan and I see that the upgrade to 10gb more is only $10 more. Then I see to purchase 10gb tokens is $30?? Can I not upgrade my plan mid month for the $10 more? I have to buy the hugely more expensive tokens? Pretty sure I’m going to use all 10gb this month but not sure. What’s the best thing to do? Don’t want to have to buy the expensive tokens
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Wednesday
1 Kudo
If you need help troubleshooting your system, start a new thread under Tech Support. Just click Start a new topic and give some details. You will need to follow this protocol to test your speeds: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 If the service isn't working out for you, you can always cancel. To cancel the service, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. bhco wrote: My down load speeds are unbelievably slow 16 kB/sec been trying to download a 17 MB audio file for over a hour now keeps failing, Can’t believe I’m paying for this service!!!
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Wednesday
What is the system state code when you go to this page? http://192.168.0.1/limited.html#!/general/summary How many devices do you see listed under Currently Connected Devices when you go to this page? http://192.168.0.1/limited.html#!/general/conn_dev_info The error you got for your message happens sometimes here and it's not related to your system, so don't worry about it. Just cancel out your message and create a new one and the error will go away. Iseedeadpeople wrote: My downloads are 25MB. My lan cord is connected from the modem to my desktop. These are my test results: Shared Test Details: My results are at https://testmy.net/quickstats/Zelda%20Crabgrass
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Tuesday
1 Kudo
Everything I've been reading (Edit: online, from people using NP) about your issue seems to indicate it's related to IPv6. See this post for how to set up IPv6: https://community.hughesnet.com/t5/Tech-Support/Setting-up-Ivp6/m-p/105151/highlight/true#M71721 @coogen wrote: So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working. Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem. The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.
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Tuesday
2 Kudos
What type of tax is it? Sales and use tax rates can change on a monthly basis.
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a week ago
2 Kudos
If you want to troubleshoot your data issues, you need to create a new post under Tech Support, and not tack on to someone else's post. And you also need to show proof of the issue happening by following the protocol that Glenn refuses to follow. Without this protocol, you're not going to get anywhere. Start a new thread by going to the Tech Support main page and clicking on "Start a topic." Then follow the modem isolation test, and post the screenshots, so the HN people can help you. Oregonsoulm8s wrote: Most of the time we have WiFi off on all devices and still using data.
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a week ago
You can see the charges under My Account. The invoice (look under Current Invoice) will show an itemisation of what you are being charged for.
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a week ago
1 Kudo
Yes, it self connects to your network and to Amazon, unless you disable its wifi.
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a week ago
Yep, the Kindle will eat gobs of data if you don't turn off the wifi (not sure if you can; I have an older model and it was possible to turn off the wifi).
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a week ago
Not his fault there was nothing wrong. He still showed up and did his job, so the charge is valid. My internet connection was down more than it was up so I called for assistance (the connection was flip flopping between Network 5 and Network 6). The tech I was talking to ran his tests and concluded that there was a problem with the dish communicating with my modem and a tech would need to come to the house to fix it. He said there was normally a $125 charge for this but that charge would be waived and I would recieve a credit for the down time. He said that a technician was scheduled for Tuesday the 19th. No-one showed up until the 22nd. At that time the service was up and connected without a problem (for whatever reason), so there was nothing to troubleshoot. The tech tightened up a bolt on the roof mount but otherwise just looked at his handheld device. I asked if maybe it needed to be realigned, and he said no. He was here about 10 minutes and left (with me a bit disappointed because nothing was actually found wrong). Now I've been billed the $125 anyway - it's already been taken out of my bank account. I think I should get a refund
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a week ago
This is not telephone support -- it's a higher tier, and yes, for us to see what you see we need a screenshot. Cblucas3 wrote: Lastly, a screenshot? I can type the information more quickly and efficiently. Telephone support did not require this of me during the many months of dealing with my dish alignment.
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a week ago
1 Kudo
Please run traceroutes to several sites and post the screenshots of the results.
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a week ago
It seems the OP doesn't want any help unless it corroborates his incorrect assumptions, so it seems this thread should perhaps be closed. Mods? @MarkJFine wrote: Speed of light is not instantaneous, it's roughly 186,282 mi/sec. If the ground station is in San Diego, round trip for me in Virginia is roughly 97,462 miles. Simple math: 97,462 / 186,282 = 0.523 sec (or 523 mSec). This is just for the four legs of the radio path of a 20GHz signal (me->sat->gs and back to me), which does not include any processing time at the satellite or internal to the ground station (roughly 75mS), nor any additonal latency between the ground station through it's provider on the terrestrial internet. Should add that a traceroute shows all of this in real time.
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a week ago
1 Kudo
That's crazy, Tracie. I hope the reps on this site can look into this and solve it for you today. They have much more authority to fix things for you, so fingers crossed! @Liz , @Damian
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a week ago
The reps will be on today and they may have an answer for you. @Liz , @Damian
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a week ago
Why don't you cancel? It's cheaper in the long run. How long do you have remaining on your contract?
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a week ago
2 Kudos
That's not the right URL. The URL should look like this: https://testmy.net/quickstats/yourusername Replace the "yourusername" with the username you use for Testmy.
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a week ago
2 Kudos
Yep. Like Mark said, you can't force help on someone who doesn't want to be helped. I think we're basically done. @GabeU wrote: The OP obviously doesn't really want to solve the alleged issue and is only interested in playing games. The first step in troubleshooting the alleged issue was politely given, both on the first page and in even more detail on the third page, yet numerous pages later the avoidance of that first troubleshooting step is still happening. People who actually want to fix a problem they're experiencing take part in that process. That's not happening here. Just complaints, avoidance and excuses, but no effort.
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a week ago
I mean that terrestial Internet companies are not interested in bringing their business to rural areas, and that stinks.
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a week ago
It really stinks when no terrestial Internet companies want to bring business to rural areas. @Glenn wrote: No. Right now I have no other choice. I just want them to fix the problem.
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a week ago
As you wish, Charles, but you may want to wait to see if the corporate reps have an answer for you next week.
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a week ago
@MarkJFine wrote: A traceroute is even better, because it will show around three different values for each 'hop' in the route, and will allow you to determine which hops are creating the largest lags, thus allowing to pinpoint the problem. Traceroutes are usually quite illuminating about the sorry state of the backbone.
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