About maratsade

Getting a higher data package doesn't affect congestion at all. When @Remy gave you data, your speeds went back to normal. I wonder what's going on now.   ... View more

I meant that if people move to the new satellite, you would see less congestion on yours. ... View more

Yes, those are fair questions.  Have they added many more accounts to your beam during the last seven days? It sounds somewhat far-fetched, but I suppose it could happen.    I wonder if things will change for you when the new satellite is ready for business. If so, that would be evidence of a congestion-related issue. Doesn't help you now, though.  ... View more

Could you be a victim of congestion? If there are a lot of people in your area (or your beam), this will impact speeds for everyone and will be especially noticeable in FAP.  ... View more

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. The instructions for removing the radio will be included in the return kit. ... View more

@cmy1021 ,   The tech can still tune up the system, and if it's something with the system that's causing the problem, that should (one hopes) fix it.  If it's something else, say, congestion in the evenings, or something else outside of the system, then the problem may persist.     The reps here may have some other information for you -- they can see your case notes and give you some advice.  ... View more

Now I see it! 👍👍 ... View more

@GabeU wrote: If you click on the pic it should expand.  I did. Still couldn't tell. 🤣🤷‍ ... View more

Are those turkeys? I can't really tell what they are.  Are the ones in the background the same as the ones on the road?  ... View more

It likely has to do with the amount of data in play.  A YouTube video is much smaller than a live Zoom session, data-wise.  Hopefully @MarkJFine or @GabeU will provide a much better answer and explanation. ... View more

They said we’d get more details this fall. Fingers crossed the new satellite will be open for business within the year. ... View more

The content of the websites you visit also has an impact on speed; like I said, so many variables. It could also be your dish. The reps here can check your modem and see what it reports, and try to figure out if there's anything wrong with your system or whether it's just congestion (which the pattern in which the speed changes seems to indicate;  congestion may be at least part of the problem).    What beam are you on? Is it 101? I'm on Bean 68 and I have issues with speeds being much better a certain times, and changing to very low speeds at other times.  I experience patterns very similar to yours every day, and have now for a while.  I'm hoping the new satellite will provide a solution to this issue.    Hopefully one of the reps will get back to you soon.    ... View more

Speeds can be affected by so many things that it's hard to deduce what the problem may be. It could be congestion (too many people in the area using the system at the same time); it could be your browser configuration; it could be weather (your location or the location of your ground station, which is always in another state), it could be beam degradation (it's been happening on Beam 68 and no time for a solution has been announced) and much more.     The reps here can check your account remotely and see if there are any obvious problems.   Screenshots for speed issues are not useful. Please post the link to your My Results page. It should be https://testmy.net/quickstats/yourusername   ... View more

I think what they're trying to do is reply to Remy re dates/times when they're available for a tech visit.  ... View more

It's normal to have trouble posting if you're not used to it.  Your post may still be in your drafts. You can find your drafts by clicking on your picture at the top of the page. When you do that, you go to your profile. When I click my picture, I can see a section labeled Drafts and there are several posts there. If you  go to your drafts list and see the post you're missing, you can click on it, and when it opens, you can click on "Post" to try to publish it again.  If you don't see your post, try creating a new one. It's not the end of the world; it's just a little annoying. But it'll pass.    I know this is all frustrating, but you're only making yourself crazy. Remy is working to help you, has already given you free tokens for your trouble, and is trying to arrange a tech visit with you. Be patient with yourself as you're learning, and things will improve.  ... View more

The ISP sells you data packages. They don't use your data. If data is gone, it was used by the subscriber.  Generally, repairs are not free.  This site is for tech and account support, not for conspiracy theories.  ... View more

@aria  The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you.  ... View more

@aria  Something/someone on your network is using this data. It could be anything, such as software updates, devices (computers, internet-connected TVs, etc.), large downloads, ads on pages, and more.  Have you recently bought something that is connected to the internet? A Roomba, a smart TV, a Ring camera, etc.? All those can use a lot of data fast.  15 GB gone in 6 days is 2.5 GB average a day. That amount of data can easily be used just with streaming or with smart devices.    It falls on you to figure out what is using this data and to fix the leak(s). It takes a bit of detective work, and here's a post that tells you how to do it:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085   ... View more

That happens when we click more than once and the system misinterprets it. All you need to do is wait about 60 seconds, sometimes a bit more, and try again, making sure you only click once.  If it happens again, repeat.  ... View more

You will  need the reps here to help you with that, but the area where you posted is not for HughesNet support.  Please go to https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling and start a new thread there (you can copy and paste the info you have here).  ... View more

You may want to explain what's going on so the reps here can help you.  ... View more

And within that minute, 1000 subscribers may have hopped online, or decided to stream stuff, or whatever. Within that minute, HughesNet may have conducted a networking management action. Etc etc etc. Many things can happen in small periods of time.    It seems you're unwilling to believe these things, and unwilling to accept the explanations from those who have experience with this kind of stuff (Mark, for example).  That's your choice, of course, but it seems a bit silly. The point is, the signal's behaviour is very unstable, even by the second.  Accept it, don't accept it, whatever.  ... View more

Actually, things do change, even though you think they don't.  "congestion doesn't change" -- oh, but it does, and constantly. Other variables that may not be on the list I provided change as well, possibly also constantly.  Believe it or not.  ... View more

Yes. Speeds vary a lot.    When you connect to the Internet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the websites you are accessing, network management practices, and other factors. ... View more

To find out what beam you're on, go to http://192.168.0.1/#!/home/information and under the section labeled Satellite, look at "Beam ID."  You have to be connected to your modem to access that page, by the way.   If you're on Beam 68, that beam is having speed issues, and so far there hasn't been a resolution.  ... View more

To have speed issues addressed here, please follow this protocol: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   Screenshots are not useful. Please post the URL to your My Results page.    What beam are you on? Beam 68 is degraded and having speed issues.  ... View more