About maratsade

Have you contacted support about that? Doesn't seem that you've ever posted about the issue on this site. I think the reps here would welcome posts about the same issue (posted on an individual thread and providing context and details of the issue), so they can see if it's a widespread problem and address it more globally. ... View more

"Hulu takes minutes to load in and then I get Slow Internet errors and buffering. Because it eats data so fast, even at the lowest resolution, I have to limit my use of firestick and watch reruns of old shows on antenna."   You should consider getting satellite TV for your show-viewing needs. It uses no data and offers packages with hundreds of channels for a set price. ... View more

Please post your Testmy results URL, and run more than one test. More are needed to detect issues. Make sure you run the 25 MB manual test. Go to https://testmy.net/download, click on Manual Test Size, then choose the 25 MB test.  Run more than one test, spaced about 3 to 5 minutes apart. Repeat about 3 times during the course of the day. The techs require this to analyze your system.  The reps won't be here until Monday, so it'd be a good idea for you to do the required troubleshooting before they come back.  Otherwise your case will stall and all you're doing is conjecturing.   @llegarsky wrote: Well, testmy.net result is 229 Kbps download speed. Certainly not 8 Mbps. Upload is 115 Kbps.    ... View more

To test your HughesNet speed, you will need to use https://testmy.net/ This test is required to have any speed issues addressed by the HughesNet techs.  Follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607  You can always call the customer line and request a tech, and pay the associated tech visit fee.  ... View more

They measure the speed of the signal as it hits your modem.  That's the speed they're delivering. If on your side of the modem you're experiencing lower speeds, that has to do with something on your side, not with their equipment. It could be your device, the applications you run, the status of your operating system, etc. This is not something they can fix; you'd have to troubleshoot this yourself. ... View more

Gateway would be in Boise, ID, then.  EDIT: your OP says Beam 24, and if that's so, then the gateway is in Billings, MT. ... View more

Definitely. I hope someone will get back to you -- not sure if a rep will be around tonight (they work M-F, approximately 9-5, with some small variations), but if not, hopefully someone will reply to you tomorrow. Do you mean Beam ID 4? If so, your gateway is in Tucson, AZ. (Gateways are always in a different state from where the user lives). ... View more

Where is your gateway located, do you know? They don't drop your speeds -- a number of things can affect your speeds. Are you asking for tech support from the reps here? They can be very helpful in solving issues like what you're experiencing. ... View more

The reps aren't here 24/7. You will need to wait until @Remy, who is handling your case,  is back on the site.  ... View more

Suggest you wait for one of the HughesNet reps on this site to reply to you. ... View more

Speeds and performance are not guaranteed, as per the subscriber agreement, and this goes for FAP too.   ... View more

Luckily you posted to the community -- the reps here are very helpful and might be able to sort this out for you in a satisfactory way.   EDIT: did you sign up directly with HughesNet  or with someone else? ... View more

The code you have is one of the transitory codes typically associated with bad weather. The bad weather can be at your location or at the location of the gateway, which is always in another state. But the reps here can still check all of this out for you, in case the code is related to something else. ... View more

The reps here can run remote diagnostics on your modem to see what may be going on and decide on next steps. They're here during business hours M-F, though one of them may stay a bit later.  ... View more

Can you connect to this page?  http://192.168.0.1/#!/home/status   What is the number next to State Code?   (You don't need internet to connect to this page; it's an internal modem page).   @seanm3109 wrote: HT2000W transmit light is flashing, all other lights are on with no flashing It's not connecting to the internet, but when I go into settings to wifi, the scan finds nothing. ... View more

HughesNet is designed for 25 down and 3 up. Your upload speed is normal, but like Gabe said, it can sometimes go a little over 3. @Pwhitlowrote: I recently tested my upload speed and it’s 1.3, my service is awful. Isn’t there a limit to the upload speed. I’m not paying for this. ... View more

It would benefit you to post your tech issues on the tech support board, so the reps here can take over your case and help you maximise your experience. Might want to give a try. This section you have posted your comments in is not for tech support, so the reps will not intervene. ... View more

As per the many disclaimers on the HughesNet website and the subscriber agreement, speeds and performance are not guaranteed. Speeds are going to be heavily influenced by the inherent nature of satellite internet, plus a lot of other factors, such as network congestion, internet latency, and others. So while most users get the advertised speeds and more delivered to their modem, the other factors impact what happens next. To have speed issues addressed by the reps in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 For more information on running these tests, check this page: https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance EDIT: you should also check to see if you've run out of your monthly data allotment. ... View more

Speeds are not guaranteed, as is stated in the subscriber agreement, and this has nothing to do with you being in or out of contract. Many things affect speeds. If you would like someone to look into this, you can ask the reps on this site to do so, or you can call the 800 number, but chances are you see low speeds because you're in FAP and because speeds are never guaranteed. To get help with speed issues here you need to follow the troubleshooting protocol described here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 @Kraven33wrote: Before my contract ended never had download speed issues. Now that it ended, my DL speed in FAP is throttled to 300 kbps outside of Bonus Zone. ... View more

@OzarkNomad, Try switching to the 2g channel; it has more range. For your speed tests, you will need to run more than just one in order to show a pattern and provide more information to the techs that will be analyzing the tests. The tests need to be run in a specific manner; please see the info here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 You may also want to see if turning off the Video Data Saver improves things. Lastly, keep in mind that while it's not impossible to stream using satellite internet, it can be challenging, as it depends on many different variables, such as the latency inherent to satellite internet; the congestion, locally and on the internet, and other variables. Satellite internet is not ideal for streaming. @OzarkNomadwrote: My Download Speed is 1.6 Mbps and this is my 2nd day with this service. I'm connected on my Apple Air Laptop using the 5g WiFi. I was streaming YouTube and it kept stopping and buffering. I've had to turn off the wifi and turn it back on. No other device was on the wifi, though my work laptop is connected to the modem (also super slow). Result URL from TestMyNet: https://testmy.net/db/z~mEff2xv ... View more

Glad to see they're sending you a modem to try. Hang in there.  ... View more

What Apple devices do you have? I use a USB ethernet adapter to connect directly to the modem.  EDIT: to connect a Mac to the modem. There are also lightning to Ethernet adapters that you can use to connect iPhones and iPads. ... View more

The system page doesn’t need internet. You may want to connect with an Ethernet cable, though.  ... View more

I don't think any deception is intended, and it may have to do with accounting-y stuff, but wait until the reps here clarify things and figure out what you owe exactly, if anything.  I imagine they definitely don't want to incur the wrath of a Scotch-Irish woman. I know I wouldn't. 🤣 ... View more

Yikes. I'd say you have two options:   1. Wait for one of the reps here to see your post and reply to you. Leave your modem plugged in so they can reach it remotely to run diagnostics. 2. Call the 800  number. I believe those reps can also run diagnostics, so your modem needs to be plugged in too for them to do so.    I hope this gets resolved for you soon.     ... View more

This is why you should let the reps on this site, who work M-F during business hours, to check your system remotely.  ... View more