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About maratsade
since
06-05-2015
maratsade
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3299
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1349
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3 weeks ago
" That was a straight out lie because after looking for a place to live, none of the apartment complex’s allow a dish to be set up." These apartment complexes may be in violation of federal law.
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3 weeks ago
If you can login to the HN community you should be able to go to MyAccount from the menu at the top -- it's the same login. Are you getting any error messages?
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3 weeks ago
Yeah, they probably catch a lot of folks with it. GabeU wrote: I can see folks falling for this. SMH.
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3 weeks ago
1 Kudo
That very likely means it's not an allowed character. artt wrote: Trying to reset my WiFi password to a password that includes the apostrophe (‘) character but the router diesn’t seem to accept it. Is this an allowed character for the WiFi password?
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3 weeks ago
I had that problem a while back, exactly as you describe. I began running tracerts and finding some of the nodes were taking too long to respond, which made it appear as though they were down, and that seemed to me to be what was causing the issue. Hughesnet looked into this and the engineers fixed it and now things work. I hope they will look at your beam and hopefully fix the issue for you too. I hope a mod will see your post today and begin looking into the issue.
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3 weeks ago
2 Kudos
Attn:- Beneficiary, We hereby officially notify you about the present arrangement to pay you, your over-due contract funds valued at Eight Million, Five Hundred Thousand United States Dollars Only {US$8.5M} through {MASTER ATM CARD}. This arrangement was initiated/constituted by the World Bank, Paris Club and International Monetary Fund {I.M.F} due to fraudulent activities going on within the African Region. The World Bank, Paris Club and International Monetary Fund {I.M.F} introduced this payment arrangement as to enable our contractors/inheritance beneficiaries to receive their funds without any interference. The Master Card was contracted and powered by GOLD CARD WORLDWIDE. To this end, you are required to forward your payment information as follows to enable us load your funds into the card with your information and deliver it to your door-step as the BANKERS COURIER SERVICES are in-charge of the delivery services to your destination. 1}. Your Full Name{s}:- 2}. Current Contact Address:- 3}. Your Present Occupation:- 4}. Your Age:- 5}. Contact Phone Numbers{Office and Mobile{Cell}:- 6}. A Scanned Copy of Your Identification:- Upon the receipt of this mail we are going to load your funds into the Master Express Credit Card and send a scan copy of the card to you before we will proceed to dispatch the card through BANKERS COURIER SERVICES to you. You are only going to take care of the delivery charges. Awaiting your immediate response as soon as you receive this mail. CONGRATULATIONS IN ADVANCE!!! Best Regards, Dr. Solomon Giwa, Contact Person, World Bank {African Region}.
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3 weeks ago
the app for the computer is a software package. You need to buy a license for it. But be warned that the desktop version USES YOUR DATA. Only the app version doesn't. The desktop version is also very glitchy. bos2420 wrote: Is there a trick to getting the app on a Win10 laptop? I can see how to get it for my phones. I must be doing something wrong. Can't find how to authorize my laptop with Google Play. (I don't use many (if any) apps on Win10) Use em all the time on the phone.
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3 weeks ago
That's right. You set up the download (this is where they deduct the recording tokens from your account), and it works behind the scenes, in the cloud. You can just shut down the app and forget about it. It records in real time (it's a DVR-like thing), so a 1 hour show will take 1 hour to record. When the recording is done, you will get an email with a download link. Unless you pay for storage, the recording will only be stored for 7 days. If you lose the link or the email, you can use the app to get the email resent. If the recording is no longer in storage, you have to re-record it. With the link, you can download to any device. I think to download to devices like iPhone or iPad you don't need the email, you do that from the app -- @BirdDog will know more about this. I download from the link in the email to a flash drive. bos2420 wrote: OK, I just got in to the Play On Cloud website. I guess what I need to do is this..... Once that recording is complete, an .mp4 file will be ready for you to enjoy. You can download the recorded.mp4 video file from the PlayOn Cloud app onto your mobile device. We also email you a download link to the video so you can download it from anywhere onto any device or computer.
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3 weeks ago
Please use the app, not the desktop version, as the latter uses data. With the app, I think you get 5 free recording credits, which you may want to use to practice how this works. You need to have accounts with the places you record from. I have accounts with Netflix, Hulu, and Prime. The app will have you login to your account, and then you can set it to record.
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3 weeks ago
1 Kudo
I'm a big fan of PlayOn Cloud. I just recorded 2 seasons of a show (16 episodes total), all in HD. Set it to record, checked the next day and it was all done (without using my data), then downloaded the episodes (NOT during regular data times, or it would've eaten gigs and gigs), and now I have the files and can watch them and rewatch them whenever. No buffering, excellent picture. The cost for all 16 episodes? $3.20.
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3 weeks ago
A moderator has begun working with you on this issue, so you may want to wait until she gets back to you. It sometimes takes time for them to run diagnostics and try to figure out what may be going on, make adjustments, or whatever they need to do. I know you must be very frustrated, but give them a chance to do their work. Now that you're in contact with the corporate reps, I would stop contacting the phone or chat lines, as they're only able to do certain things. The corporate reps can do a whole lot more. kf4ipc wrote: Any Ideas? What can I try? I am about fed up with this service, I have been having problems with this since day one. It is unusable the way it is and it is frustrating when I am trying to use the Internet, it reminds me of dial up service. The only time it seems to work is when I download a file to my computer then it is fast. I let my slow DSL 1-3 Mbps go because everyone, even the radio station was saying how much faster HughesNet was, I don't see it. I am tired of calling tech support because they always have me trying the same things over and over, They even sent a Tech out after waiting almost a month because the tech was over booked and all he did was walk around, take pictures, checked that the cable connections were tight and connected his phone to my wifi and said he didn't see anything wrong. I am tired of fighting with this Internet.
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4 weeks ago
1 Kudo
@GabeU wrote: Two days in a row last week I forgot to put my mug in my Keurig before hitting the brew button. Let's just say I had an awful mess, and again, two days in a row. :p
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4 weeks ago
1 Kudo
If you had a bad experience, you may want to send a private message to one of the moderators, so they can do something about it. It may help the next person who has to deal with that technician. @Bbrusch wrote: I will not post the experience we encountered with the technician sent. Needless to say, his customer service skills were lacking.
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4 weeks ago
1 Kudo
They were right -- it can take the modem a couple of days to update itself when it's newly installed. Before they can address your speed concerns, the Hughesnet staff on this site will need you to follow a specific protocol, which is outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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a month ago
1 Kudo
VLC, yes, though sometimes just the app that comes with Windows. That works fine too. I connect the laptop to the TV via HDMI -- works super well. I also keep a wireless mouse with me and I use that to control the laptop and replay, FF, change the volume, etc. Easy peasy. @GabeU wrote: What do you use to play the files? VLC?
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a month ago
1 Kudo
Ah, OK, so I remembered that right. I used to have PlayOn desktop and didn't care for it (way too glitchy for me), so I then started using PlayOn Cloud and I've been a very happy customer since then. I stock up on recording credits when they go on sale and I download everything within the complimentary 7 days, so I don't have to pay for storage, only for credits. @tryshz wrote: Sorry - I was not clear before - I use Playon Desktop and it most certainly uses up data while it is running - tho I have heard of Playon cloud - enough to know it costs money - and what you choose is then uploaded to the cloud. I have no idea how it works, but just figured that uploading meant I was getting data used up. Need to take another look at that. Thanks for replying! Trish
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a month ago
Do you then transfer the downloaded file(s) from your phone to your other device(s) for viewing? That's what I do. I save them and keep them so I can watch and rewatch whenever. I've been very pleased with PlayOn Cloud and have recorded over 200 items since I got it. I used to use PlayOn Desktop (I think this one did use broadband, but I'm not 100% sure) but it was very glitchy.
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a month ago
" Started at 2:30am and I had the program set to shut off at 7:30am - but it did not shut off, and merrily chowed thru 36,800MB of data by noon - all unknown to me." Are you saying the data was consumed by Playon's recording stuff? I ask because this program is not supposed to use any data when recording.
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a month ago
1 Kudo
You did authorise them to charge your credit card. It's in the subscriber agreement that you accepted when you subscribed to the service and had the equipment installed. These are equivalent to a signature on paper, and you are legally bound by this agreement. 1.4 METHOD OF PAYMENT. Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service. http://legal.hughes.com/SubAgree-03-16-17.cfm The Hughesnet reps here on this site are always willing to look into problems and to work with subscribers to fix issues so as to hold up their part of the subscriber agreement. You may want to start your own fresh thread under Tech Support. Just click the "Start a topic" button and explain what issues you are having with the system. You can also pay the ETF and go, but why not try to work towards a solution first? The reps on this site have a direct pipeline to the engineers and have often fixed or at least considerably improved issues for many subscribers.
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a month ago
1 Kudo
You may want to remove your cell phone number from the post, as this is a public site. Maybe a moderator can do this, given you're having such a rough time posting. The moderators here are usually on 9-5, approximately, though sometimes there's an evening moderator. So you may not hear back until tomorrow, but they will pull your call if it's still available and work with you from there.
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a month ago
1 Kudo
It's not disappearing without reason. There is a reason -- we just have to figure it out. [Edited to remove incorrect information] To test for data leaks, see this article: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085 [Edited for clarity] This is the typical requirement, though the mods here have the final say, of course.
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a month ago
Sounds like some kind of glitch. A while back a lot of us had the same issue, but it was solved. May have cropped up for you. Hang in there until the mods on this site take a look at your account. They're usually around 9-5ish, M-F.
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a month ago
3 Kudos
" While I understand your anger, your rash actions in removing the dish may now cause additional problems. " And likely more expense as well. EDIT: Unless you have purchased your Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service. You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement. http://legal.hughesnet.com/SubAgree-03-16-17.cfm, section 1.2
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a month ago
3 Kudos
You wrote that the system tells you everything is working. The mods here may run a diagnostic and find the same, so they may want you to troubleshoot your side of things. If they do want you to troubleshoot, you will need to follow the protocol described in the link I posted earlier. From what I've seen here, they're happy to work with us subscribers, but we often need to do some troubleshooting on our end, especially if things look great from their end. The tech help you get on this site will be higher level than what you can get from chat or phone, so doing the required troubleshooting may pay off. I suggest you read the article and follow the steps.
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a month ago
1 Kudo
They are not in breach of contract if they can demonstrate that everything works well when they run site diagnostics. They will work with you to maximise your side of the equation before they will consider a reduction in ETF. Hughesnet reps on the site may require speed tests before looking into your issue, and they will require the protocol described here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 Of course, a Hughesnet rep on the site may tell you different, depending on a multitude of variables.
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03-19-2019
08:29 PM
1 Kudo
OK, I tried the tracert with a Chromebook and it worked for me.
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