About maratsade

I don't think it's them.  As you may have seen, Fox12 can get to the site just fine, using the same ISP, so it's not an ISP issue.  @GabeU suggested changing DNS, but you may also want to try clearing the DNS in your system.  Here's the procedure: 1. Turn off all of the devices using the modem directly or via wifi (all phones, iPads, computers, etc.) 2. Unplug the modem's power from the wall socket. 3. Wait a minute, then plug the modem back in. 4. After all the lights on the modem are back on, wait an extra 5 minutes, then turn all your devices on one-by-one 5.  Try the site again.   EDIT: I ran a traceroute and the request dead ends in LA due to what appears to be a dead CenturyLink server. Changing your DNS using the procedure above may reroute the request around the dead server (which is not a HughesNet server).  ... View more

The issue may be a beam issue or an IP issue. It's likely not an OS issue.  @fox12 wrote: I am on a Mac, the link works fine for me.   ... View more

Cool. I hope some people can take advantage of this offer.  ... View more

Not 100% sure, but I think this is only available in NY state. ... View more

Sorry I wasn't around to reply to you, Mike, about the proxy.  I used the first thing that popped up, which was hide.me, and it worked.  If you're going to do personal/private stuff, I'd investigate proxies some more and use a quality one that has a good privacy policy (there might be a fee for the better ones).    Glad you were able to access the page.  ... View more

@Remy , I tested this and I was able to replicate Mike's issue. Power cycling the modem didn't work. I then used a proxy and the page loaded. ... View more

Keep in mind that turning off the VDS is no guarantee that you will be able to stream during times of high congestion.  Additionally, your data will be used very fast. ... View more

You may want to follow the procedure indicated in the subscriber agreement.  ... View more

@awall    Read the disclaimers here: https://legal.hughesnet.com/SubAgree-03-16-17.cfm (section 1.1). This is the subscriber agreement and it's legally binding.    There are disclaimers at the bottom of this page as well:  https://www.hughesnet.com/about/hughesnet-gen5   The subscriber agreement also contains the procedure for dispute resolution with the company (see Section II).   ... View more

The reps here will have to answer that, but your speeds are normal. The times when they're not is likely due to congestion (too many people on the beam trying to use the system).  Buffering is a result of latency and congestion, and happens often, especially during prime time, but it can happen at other times too.    Since service and performance are not guaranteed (and cannot be guaranteed), and your system seems to be working within normal parameters, not sure that you have a case.  But your next step should be to wait until a rep replies to you. Just give them some time to work on the case. Check the community often, as they may have additional troubleshooting questions for you.  ... View more

N/C ... View more

If the show is recorded, it wouldn't be using data or be connected to the internet, so there would not be any buffering.   Where are these shows being recorded to, and what do you use to watch them?   Latency and congestion affect satellite internet and there's nothing to be done about it,as it's related to the technology itself, the laws of physics, and users trying to do data intensive activities on a limited data environment.   if you want to watch games, why not get satellite TV? That uses no data and there's no buffering unless the weather is really bad.   ... View more

Is there anything in the works for county wide or statewide fiber? Some areas are moving in that direction. What do you do for a phone? Do you have a landline? ... View more

Wow, no cell service, that's bad.  ... View more

@awall , do the required testing and troubleshooting. As they say in the article I linked earlier, they're willing to work with subscribers regarding the ETF, but you have to do the troubleshooting.   ... View more

@awall , make sure you follow the troubleshooting instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   There are specific required file sizes for these tests. Please read the instructions.  Also, you should only post the URL to the page titled My Results.  On Testmy, click in the My Results link (top of the page) and post that URL. You need to only post it once.  If you haven't created a free account with Testmy,please do. Then run the tests as required and post the required URL.  As for testing latency, I use pings. Others may have some other recommendations.  ... View more

@awall    Sorry, I wasn't clear.  Testmy is the site you need to use to test speeds.  Just don't use their latency tester; it's not helpful or accurate.  ... View more

@awall  Testmy isn't good for satellite internet latency, so basically, anything they have there is meaningless. The latency of satellite internet is approximately 500ms; adding regular internet latency that can go much higher, but typically it's in the mid 600s to mid 700s, but it can also be a bit more. You can ping sites to get an idea of the latency.    You will need to have more than 2 speed tests. Best way to go about this is to have groups of 3 tests, each test in the group about 5 minutes or so apart from the others, and repeat the groups of 3 tests at different times of the day.  Do that over a day or two so as to show  the pattern of the issue.    Your upload speed looks normal. I'd focus on just download tests.  ... View more

You should post the URL to your My Results page on Testmy.net to get the ball rolling on this site.    Also, read this, if you haven't already: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 " Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees."   ... View more

Satellite internet is not ideal for streaming because of the latency that's inherent in the technology due to the distance the signal has to travel.  You are doing nothing wrong, and there's likely very little to nothing you can do if streaming doesn't work well for you.  You could try turning off the video data saver, but be aware that when it's off, streaming will eat up data even faster than when the VDS is on, and you will run out of data very quickly.    Because of the issues inherent in the technology, speeds and performance aren't guaranteed (see the subscriber agreement).    Satellite TV works just fine, uses no data, and has no latency or signal loss (except sometimes during bad weather). You can get packages that have hundreds of channels, including premium ones.    @lisak119 wrote: Hi! I'm a fairly new (1 1/2 month) Hughsnet user and I can't seem to get anything to stream.  It worked fine for the first few days, but after that...nothing.  I am definitely beginning to regret choosing Hughesnet.     Any ideas on what I could be doing wrong or how to correct this?  I have 15 GBs left so I know it isn't a low data issue.   Thanks!   ... View more

Clearly you're unhappy with the service and unwilling to entertain any other perspective but your own. Please keep in mind this is a tech and account support site, not a service review site. If you do not have a need for tech or account support, and just want to share your experience with the service, kindly go to social media such as Twitter, Instagram, etc. ... View more

Hi Ron,   Don't need to contact anyone...the extra tokens arrive a few days later.  I've used token sales several times now and it works flawlessly every time.  Just check your token balance in 5 business days and the extra tokens should be there.  ... View more

Check this thread:  https://community.hughesnet.com/t5/Tech-Support/How-do-I-set-a-parental-control-on-my-wifi-and-data-for-an/m-p/131244 ... View more

@carlannehaley    The buffering is eating your data because of the system's repeated attempts to download stuff.  10 GB a month means you can use an average of 0.322 GB a day (less than 1/3 of a GB). Any more than that and your data won't last the month.  Data intensive activities such as streaming can use large amounts of data per hour. Satellite internet's congestion and latency add to the issue.    Satellite internet is not ideal for streaming. Satellite TV is better for watching live TV, including premium channels, and doesn't buffer or use any data.    The reps will be back this coming week and will get back to you regarding the sales call. Keep checking the community for their response.  ... View more

I've been looking for the GIF to no avail. LOL Cheers to @GabeU for finding it. When looking at the same site, I didn't see it at all.  ... View more

A ruder version of "please please please just go away," wasn't it?   Happy New Year! ... View more

I think that' s just for new subscribers.  ... View more