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About maratsade
since
06-05-2015
maratsade
Distinguished Professor II
5831
Posts
2647
Kudos
81
Solutions
Contact Me
a week ago
You may want to send an email then, unless you can wait until Monday when the HughesNet reps on this site will be back. To send an email, click on CONTACT US at the top of these pages, then click Email Us. You can also use the chat feature. vickipennington wrote: I called earlier and reported I can’t make phone calls out the people I call can’t hear me I can receive calls fine the person I talked to earlier said they were going to shut everything down for 7-10 minutes then try again and I did and I still can’t make phone calls. They told me to email and let them know
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a week ago
1 Kudo
And FYI for whoever reads this, the Better Business Bureau is not a government agency and they have no power as such. They're merely a middleman.
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a week ago
1 Kudo
If you're a business subscriber, you will need to call the business subscriber help line, as this community is only for residential subscribers. There is a specific procedure for dispute resolution. Please see https://legal.hughesnet.com/BusinessSubAgree_3-16-17.cfm, section 19.
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a week ago
- What browser and version is used? Firefox 80.0.1 (64 bit) Chrome 85.0.4183.102 (65 bit) - What type of device is being used? Laptop/phone/tablet Windows 10 Laptop
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a week ago
Yes, I'm on the new version of Webmail. The logout option looks like your first screenshot. I click logout, it takes me to the "close your browser" screen. I can click OK and I appear to be logged out, but clicking "My Email" logs me back in, automatically, to the same account, so I'm not fully logged out (I can't switch accounts). @Liz wrote: Thanks for your input as well, maratsade. Are you also on the new version of webmail? If so, your logout option would look like my initial screenshot. -Liz
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a week ago
1 Kudo
Similar but not the same. I click Logout, the screen spins for a bit and then tells me to close my browser. After I click OK, I'm taken to the main page, like you. If I click My Email, I'm logged back in automatically to the same account I just tried to log out of. Seems that I at least can't log out without completely closing my browser, which I'd rather not do. (I'd implement a workaround by checking Webmail using an incognito window; that probably works, but I imagine users may not want to have to do this). Clearing the cache works once. After that, the problem repeats, and I for one would rather not have to clear the cache every time.
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a week ago
I replicated this and found having to close the browser to effect an actual logout quite irritating. I'm glad I don't use Webmail, but I hope the issue (feature?) gets corrected.
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a week ago
1 Kudo
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 To test where data goes, use the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085 The HughesNet reps on this site will wait until you follow the required procedures, so you may want to start soon.
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a week ago
I think you're asking if there's a penalty for being late on your payment. I hope a HN rep will be able to answer that for you, but you can also get an answer if you call Customer Service.
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a week ago
1 Kudo
I've seen that before, phone support sending people here for business accounts, when this community is geared to residential accounts and the HN staff on site have very little access to the business accounts. Which is something people reading this need to know too.
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a week ago
This community is geared towards residential customers; the moderators have limited capabilities with business accounts. For business accounts, you will need to call 800.347.3272 for support.
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a week ago
1 Kudo
Have you installed Glassware on all your computers? Glassware only measures what's used by the device it's installed on.
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2 weeks ago
Was this during your sales call or a different call? They can only review the sales call. If the sales call is still available, it may take up to 7 business days to get the results back (though often it's faster).
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2 weeks ago
BTW, you should edit your SAN number out of your first post. That's a sensitive account number, and if the HN reps on this site need this info, they will ask you to PM it to them.
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2 weeks ago
I think Zoom is reacting to latency issues, since the speed is ample for Zoom. I would suggest that the next time this happens you check to see what the number is next to State Code here: http://192.168.0.1/#!/home/status
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2 weeks ago
Wifi calling doesn't work with HN and they don't support it. Do you have HughesNet Voice? Are you a residential or business customer? Latency is high with satellite internet and this puts you out of sync with other people, and this is why Zoom is not working well. Not sure what you mean about having until Monday to cancel. There is no grace period with HughesNet.
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2 weeks ago
1 Kudo
You can put your question under Third Party Products. Keep in mind this is a community of subscribers, so most of the time you will get answers by fellow subscribers.
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2 weeks ago
EDIT: There's some info about security cameras here: https://community.hughesnet.com/t5/Third-Party-Products/Security-Cameras/m-p/109021 Looks like cloud based works well, but may eat a lot of data.
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2 weeks ago
My old DSL service was a fraction of what Hughesnet claim in speed and managed to show 1920x1080 HD perfectly. Terrestrial ISPs work differently than satellite ISPs, including in terms of the latency inherent to satellite internet. Comparing the two is nonsensical. If this is "normal" service then I feel that I have been frauduently locked into a contract, making it null and void. Think again. The website, the contract, the ads, all burst with disclaimers. Read them.
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2 weeks ago
You have Hughesnet Voice, right? I hope a HN rep will get back to you soon. I'll tag one: @Liz
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2 weeks ago
That state code is about an inability of your indoor and outdoor units to communicate with each other. The HN reps here can run remote diagnostics to see what they see from their side, and communicate next steps to you. Hang in there. @Msjoell wrote: I have been receiving this error code since saturday morning. I have restarted my modem 5 times. It isnt working. I put in the IP address to get the error code. I dont know what else to do. Any advice?
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2 weeks ago
1 Kudo
This is probably due to the latency that's inherent to satellite internet. Since the signal travels such a long distance, you get a base latency in the mid 500 ms (milliseconds). Add to that internet latency (which is how long it takes for things on the internet to load), and Zoom will think your internet is unstable. This will be worse if you're using the video features in Zoom. If you phone in, it works just fine most of the time. It's unlikely a tech will be able to make a significant difference for you.
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2 weeks ago
1 Kudo
That's excellent news! But if you encounter issues again, remember the state codes can provide us with a lot of info about what might be going on, so recording them should be your first priority. @capnzathrus wrote: Day 9. I woke up this morning and found my internet acces still on!! No state codes to report. Maybe it's going to act right.
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2 weeks ago
Sounds good. I'm curious to see what kind of codes you get for this weird behavior.
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2 weeks ago
The state codes would actually show what may have been happening around the system while it wasn't connecting. There are dozens of these codes, all pointing to specific problems, and @Liz will need this information to figure out what may be going on. If you can follow Mark's advice on this, it'd be great; it's just a listing of codes.
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2 weeks ago
Sorry, Mark, my fault. @capnzathrus , I do hope your situation gets resolved as soon as this coming week.
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2 weeks ago
Wow, that's just cruel. So close and yet so far. I'm about 15 miles from other options, though I wouldn't want those options to come here, as that would mean more people cluttering up the area. HN has worked fine for my needs for I guess 15 years, so I'm OK with it (it's been a bit more challenging with remote working, though). But you're SO close that it makes it worse.
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2 weeks ago
You shouldn't have to mess with the equipment like that every day, and I'm sure they don't want that either. Sometimes these things take a while to figure out, but I hope it will be fixed quickly in your case. I imagine sending you a new modem was to make sure it wasn't a modem issue. Now they can focus on the dish. Is your residence remote? Would a tech guy have to traipse through wilderness?
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2 weeks ago
That's just crazy. I hope that next week the mods ( @Liz ) can figure out what's going on and get it fixed for you.
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2 weeks ago
You continue to misunderstand. Best of luck to you. xiaojinjiang520 wrote: Wow,someone trick me and took extra money from my account is not my business!!! HOW MEAN YOU ARE?!
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