About maratsade

You're welcome, New Member.    To repeat, these are the facts:   [1] On this site, no one can do anything about your complaints re company policies and procedures, which are set by the execs, who are not here.  [2] You, on the other hand, can take steps, such as sending a letter to HQ, among others. [3]Since this site isn't for business accounts, you're stuck with the phone reps.   I sympathise, New, but it is what it is.    Pspence1234 wrote: You are about as helpful as the 4 people I spent 2.5 hours on the phone with.  Maybe I should call back to the 800 # for a full day of fun on hold.   Thanks for the note professor.       ... View more

The people on this site are fellow subscribers and HughesNet working stiffs. Neither group can do anything to change executive policies and procedures, no matter how much you complain. If you need to address the execs, send a letter to them at HQ and share your opinions with them. The HQ address is available publicly:    11717 Exploration Ln. Germantown, MD 20876-2711   This site is for residential accounts only. For business accounts, continue to deal with the agents at the toll-free number. ... View more

"T hey had to put the dish in the best place to get the signal from the gateway."   No one thinks you're stupid. They put the dish in the best place to get the optimal signal, and that's it.     During the pandemic, streaming has taken a hit for all providers, but it's much more noticeable in limited systems like satellite internet, although it works better in some areas than in others due to many variables, including congestion and traffic on the beam.  It's unlikely this issue is going to get better any time soon -- if streaming is the only reason you got internet, you may want to reconsider, especially if you have a terrestrial internet provider in your area (cable, DSL, etc.).   ncstang wrote: I have two issues, first they drilled the dish into my roof, instead of mounting it to the pole in front of my house. The tech support person tried to explain to me that it is because of the gateway. They had to put the dish in the best place to get the signal from the gateway. Seriously? You think I am that stupid? Clear line of sight to the southern sky. It is just as clear from the pole as it is from my roof, but now I have holes in my roof, and you are trying to tell me it's because of the gateway signal?   Second, I couldn't stream netflix, youtube, facebook, nothing. I had to pause it, let it download for several minutes, then watch whatever section it downloaded, then pause it and wait several more minutes to download the next section, etc.. etc... It is really difficult to watch a 1 hour show in 5 minute sections every 10 minutes. I did the video saver snooze, I changed the wifi settings in the modem and nothing. Well they did something this morning while I was on the phone with them, and now it seems to be "better". Not great, but at least it is staying ahead of itself instead of buffering every few minutes.   Let's hope it stays that way. But seriously, I have holes in my roof because of the gateway signal? Give me a break.     ... View more

Famlet, when you are having the issues, go the modem's internal page (http://192.168.0.1/#!/home/status) and record the number next to State Code, then post it here.  You do not need the Internet to access the modem's internal pages, but if you can't using wifi, you may need to connect a device directly to the modem.    FamletFarm wrote: Hi, We just got HughesNet about a week ago after moving into a new house, but from the start have had trouble with constantly getting disconnected from both the WiFi network and losing internet connectivity in the middle of any tasks. Basically, anyone who was connected to the WiFi network (HT2000W modem) would find themselves NOT connected to it every couple of minutes. When they were connected, they would lose the ability to load pages/etc, and then find themselves disconnected from the network. We purchased a Google Nest Wifi Router to improve the signal throughout the house - so I have disabled the radios on the HT2000W and am now exclusively using the Google Nest Wifi Router - and the issue of being kicked off the WiFi network has been fixed, but the problem with not staying connected to the internet remains. We can't watch videos, we can't even really browse the internet because every few minutes the Google Nest is now telling us that it's offline. It's not a Google Nest router problem, it happens on multiple devices, so either there's some issue with the satellite or the HT2000W they installed. Can someone please help get this fixed for us? Thank you   ... View more

Ballast, open your own ticket by going to the Tech Support page and clicking on "Start a topic." This is a tech support site, and each user should have their own thread.  Make sure you provide evidence for the issues you claim you have, such as screenshots.   ballast wrote: I have been using Hughes.net for several years now, but I have recently (in the last month) been having the same problem. When it started happening, I added a mesh network and a more powerful WiFi modem to improve coverage. Coverage is better, but I still get the strong WiFi signal, but no internet. In addition, when I get an internet connection it can be incredibly slow. Sometimes I have to send an email 5 or 6 times before it finally goes. The Hughes meter app has stopped working several times. Hughes has never been incredibly great, but it has gotten MUCH worse in the last few months. I realize that the pandemic has put a real stress on their system, but they are no longer fulfilling their contract promises relating to performance. I am just waiting for Star Link to go live.   ... View more

You're in the right place to get this resolved. The official HughesNet reps on this site are here M-F during business hours, and they can look into this for you.  Because it's a holiday weekend, I'm not sure if they're working today, so you may need to wait until next week to hear back.     mommaj83 wrote: My account was suppose to be closed and I am not suppose to get anymore bills. I havd had so much trouble trying to get this resolved. It's been since February and it's still happening. I called again on 5/11/20 and thought it was took care of and now I have recieved another bill from your credit department saying I owe 43.28. I thought my issue was resolved and Its not. I got a case number the day I called 129351905. I don't live at the 496 D Jones Road residence anymore someone else lives there now. We have another internet company now. Please stop sending me bills.   ... View more

You're generalising your own experience to everyone else's, and that's nonsense and not a reflection of reality.  You seem to have pretty serious issues, and maybe the mods here will check your system remotely and see whether it's working or not, and move from there.     This is a tech support site, not a complaints site, so you'd be better served to take your complaints to sites that accept that sort of thing, such as social media sites.    @Liz  <-- tagging official HughesNet rep.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

I've been able to use Zoom, but it can be glitchy on and off (latency issues, I guess), and I wouldn't use it for anything really important, like a job interview. And it also eats So.Much.Data.  ... View more

To have speed issues addressed here in the community, please follow the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   Make sure you follow all the requirements, as the speed test record is needed for the HN engineers to figure out what may be going on with your site.  It's a good idea to have several tests done at different times of the day, say batches of 3 tests run 5 minutes apart in the morning, afternoon, and evening.    Zoom is a data hog, especially when using video, even if your speed is high.  Here's an article that discusses how to reduce Zoom data usage: https://www.reviews.org/internet-service/how-to-reduce-zoom-data-use/   Zoom does work with HN, but it may not work all the time, for everyone, in all regions, and without glitches. This will be due to many things, such as the nature of a satellite connection, and other issues like congestion and Internet traffic in your area, network optimisation issues, and others.    With HN, speeds are not guaranteed. This is spelled out both on the website, and more importantly, in the subscriber agreement you are bound to by virtue of your subscription.   Since you have a video interview, I'd say your best bet is to go where you can get terrestrial service, such as DSL, to make sure it runs smoothly for you.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   ... View more

Mizzmo, your post would likely receive more attention if you created your own ticket. To do so, go to Tech Support (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport), and click on "Start a topic."  Then explain your issue.  You can copy what you posted here and paste it over there.     It might also be a good idea to get a second email account (with Gmail, for example) and have the emails sent to your HN account forwarded there (you can set this up once you get back into HN Webmail). This way, if you encounter difficulties and can't get to your HN email, you will still receive the forwarded copies (for example, the code from Amazon).    Mizzmo wrote: Same here, been trying and they reset my password after clearing history and etc but can't get in. Been waiting for a call back too. Bad thing is I cannot access my amazon account after clearing everything out. They keep sending the validation code to my, email.   ... View more

Dear New,    Suit yourself.  ... View more

I suggest that for security reasons you edit out your phone number from your post. The reps here can find it if they need it, or can ask you to send it to them privately. EDIT: to edit a post, click the 3 vertical dots.    They will not call you, though. They will contact you via this forum, and if necessary via private post. They are on site M-F during business hours, so the earliest you will hear will be tomorrow.  ... View more

What do you base your "it's the norm" assessment on? Do you have data you can use as evidence? You don't need God to save you from HughesNet. You're free to cancel any time.    dgd wrote: It's the norm. God save me from Hughes.   ... View more

"On top of that our data was sucked dry in a matter of 5 days!"   You may need to calculate how much available data you have per day for your family. If you have the 50GB package, then your family can use 1.6GB per day (divided among each member of the family, the figure is smaller). With smaller packages, less data is available daily. Because the data is limited, it can easily be used quickly, and you may need to budget the data allowance for your family members so you don't run out (though you can buy data tokens too, but this can get expensive).    Another problem comes from having too many devices hooked up to the system. That eats data and slows down the system.    You say you have continuous loss of internet. When this happens, you may want to check your System Control Center to see what the number next to State Code is. That number will tell you if there's a problem.    I suggest you wait for the official HughesNet corporate reps on this site to run remote diagnostics for your site. They're here M-F during business hours.   thetired179 wrote: Let me start by saying Hughes net is my only choice for internet service so I can't just pack up and go to a different provider. I have had both phone and internet service since November of last year. I understood that being satillite services that there may be some delay, occasional outages due to weather conditions or objects obstructing the signal on my dish. No big deal. Then came this COVID mess and my children were forced to do online learning. It was impossible for them to complete any online assignments other than occasionally being able to upload an assignment into their Google classroom account. We had to switch to weekly paper assignment pick up because of this issue. On top of that our data was sucked dry in a matter of 5 days! On to phone service. It is important to have a working phone at the house since no cell provider comes in at our home. Absolutely ZERO service. With my kids being home and both of us working they need a phone in case of an emergency. As with internet I expect outages during bad weather. However on sunny, cloudless days there is absolutely no reason to lose service for hours on end. There is also no reason to have calls drop 4-5 times in a 10 minute phone call on a clear day or night. I am beyond fed up and no tech support has helped me so far. I just keep getting a run around. I NEED RELIABLE SERVICE.   ... View more

Your best bet is to wait for the official HN reps on this site to help you.  They're on M-F during business hours.  @Liz  ... View more