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HughesNet Community
About maratsade
Distinguished Professor IV
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04-16-2023
11:04 AM
1 Kudo
There's also the fact that if you quit HughesNet you lose your email account.
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04-16-2023
11:03 AM
1 Kudo
Are you logging into this community using Gmail or do you have a HughesNet login? EDIT: if the latter, try using those credentials to access your HN email account. The reps will be here tomorrow and hopefully you will hear from one of them then. Stick to this thread -- any other threads you create are unnecessary and will likely not get responses from the reps. The Tech Support section is the most appropriate for your question.
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04-14-2023
03:52 PM
1 Kudo
While logged into the Community, try going to https://my.hughesnet.com/en/account/managelogins and see if you're prompted to create an email account.
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04-14-2023
10:13 AM
Kristin, it may be that your modem's kicked the bucket. Your best bet now is to wait for the HN reps on this site [ @Liz, @Remy , @Damian ]to get involved. Leave the modem plugged in so they run remote diagnostics.
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04-12-2023
07:46 AM
Your best bet is to wait for the HN reps on this site (@Liz , @Remy , @Damian ) to check your case and get back to you. Hopefully you will hear today.
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04-08-2023
07:23 AM
1 Kudo
Users who buy the equipment still have to pay to have it repaired. You're not forced to buy a repair plan; you can pay for individual tech visits when/if you need them.
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04-04-2023
08:29 PM
2 Kudos
@Damian , They can probably use an Apple ethernet adapter. They have different kinds; they work well and aren't expensive.
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04-02-2023
01:28 PM
1 Kudo
Thanks for testing, and please report back. It can help others facing the same issue.
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04-01-2023
01:38 PM
1 Kudo
I don't believe that page exists anymore, as it's always redirecting to https://my.hughesnet.com/en/overview You can always click on something on the blue ribbon if you need to go to a specific section (billing, usage, etc.)
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04-01-2023
01:36 PM
1 Kudo
Trying to get to your link always redirects to https://my.hughesnet.com/en/overview. They may have changed something.
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03-31-2023
08:25 PM
The early termination fee is much less than the fee for 15 months (Edit: the fee for cancelling 15 months before the end of the contract is less than $200). The user can remove the parts that HN wants back or can hire someone to remove them. And the equipment has to be returned even after the contract ends.
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03-31-2023
06:11 PM
I hope @Remy , @Liz , or @Damian are still around today and that one of them will see your post and get back to you.
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03-31-2023
05:28 PM
1 Kudo
Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. 🙄
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03-29-2023
02:10 PM
2 Kudos
" Liz who has been relentless in resolving issues with the various HN systems I've had over those years...starting with my first HN9000." Hear hear! Best of luck to you, @cybercycle1 !
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03-27-2023
10:08 AM
And it's getting even more convoluted, so I'm out as well. 🤣 @GabeU wrote: @MarkJFine wrote: I'm getting dizzy from all the font changes. Ditto. It's kind of why I dropped out of the conversation. Trying to decipher it all.
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03-26-2023
04:11 PM
1 Kudo
Acp, I know the button is still missing for you. I was asking Rebate. You can tell because my post says "In response to rebate" and because I quote what Rebate had said in his post.
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03-25-2023
08:10 PM
1 Kudo
It makes things pretty difficult to understand/decipher.
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03-25-2023
05:43 PM
Your questions can probably be answered by getting on the live chat or calling the customer service number...have you tried that?
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03-24-2023
06:52 PM
the HughesNet reps on this site are on M-F during business hours. They will likely get back to you next week.
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03-24-2023
07:25 AM
Do you mean your "change plan" button is missing too? @rebate wrote: me too
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03-24-2023
07:24 AM
Thanks, AcpResearcher! That's going to help the mods and hopefully they can restore the missing content for you. @Liz @Remy @Damian
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03-23-2023
03:18 PM
"Where did the button to change plans go?" It's right there under My Services & Plan, which is under the Account section on this website. https://my.hughesnet.com/en/account/myservices If you don't see it, please post a screenshot.
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03-15-2023
08:25 AM
1 Kudo
It may have to do with your browser. Have you tried Using a different browser? Using incognito mode? Clearing history, cache, and cookies? Flushing the DNS? Also, is your operating system up to date?
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03-14-2023
04:56 PM
That was a pretty reckless thing to do. The dish should only be repointed by a tech, not "knocked back into place." Hopefully the OP will get a tech.
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03-12-2023
12:40 PM
1 Kudo
No worries. I think posting a screenshot of your System Control Center is a good idea. A screenshot of the usage details page on the community site would serve as comparison, to see whether maybe your System Control Center is glitchy. Do you have Gen 5, Gen 4, or something earlier than that? I hope that whatever you have, the Usage Details area of the community will show you info for your usage. Try this: *Use a browser and go to https://community.hughesnet.com *Login to your account *After you login, go to this link: https://my.hughesnet.com/en/usage/details If that doesn't work, do this: *At the top of the page there are links, labeled Overview/Account/Billing/Usage, etc. *Click the Usage link *Click the Usage Details link *The Usage Details page shows a graphic of usage and how much is left for the data allowance period. *Take a screenshot of that and post it, please.
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03-12-2023
08:36 AM
1 Kudo
I would call the customer service number, 866-347-3292 for that. Seems something needs to be installed or re-installed.
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03-11-2023
10:51 PM
1 Kudo
The only test accepted here is the one I linked to. If you would like the reps here to look into the issue, please use the test that they require. The link I posted is an official link.
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03-11-2023
12:47 PM
1 Kudo
Is all this reflected on the data under the Usage tab here in the Community? Could you please post screenshots?
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