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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6536
Posts
2953
Kudos
94
Solutions
Contact Me
Monday
So, logging out of Webmail also logs me out of the community. Is this supposed to happen?
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Monday
Before I basically put the Chromebook in a cupboard and forgot about it, I tried every fix I could find and nothing worked. I hope Chrome fixes the issue, though who knows when that's going to happen. My problem with the Chromebook not working on the 2.4Ghz radio started almost a year ago.
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Monday
The only way to figure this out is to do some troubleshooting, which the HughesNet reps here can guide you on. Have you done any troubleshooting on your own, and if so, what have you done so far?
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Monday
Could you provide more detail about what issue(s) you're experiencing? And is this with HughesNet Voice?
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Monday
Good that it worked for you! That was one of the fixes I had tried with no success.
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Monday
Stacy, did you send your account information to @Remy , as he requested? Hopefully you will hear from him today, if the department is open (given it's a holiday). Have you tried calling the phone reps again and see if they have an update? The phone customer service is a 24/7 service, so might as well check in with them.
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Sunday
2 Kudos
If the TV is streaming stuff from the Web, you will run into the same latency/congestion issue, and this is worse during prime time, when everyone is trying to stream. This may also eat up your data faster. You may want to consider satellite TV, like DirecTV or similar, as that works differently than sat internet and you'd have a much better experience. The 5GHz radio is a bit faster than the 2.4GHz one, but it will not make much difference due to congestion/latency. It's just the nature of satellite internet. :( Sorry about your quarantine. Did you get a COVID test? Hope all is well, stay safe!
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Sunday
1 Kudo
If you're using the latency test from Testmy, that's not reliable. Your latency is probably what's normal for satellite, around 600ms. Unfortunately, the browsing experience can be slow due to satellite latency plus internet latency plus congestion.
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Sunday
1 Kudo
The URL to your results should be https://testmy.net/quickstats/George%20Reynolds Those results look excellent, but you should use 25MB for downloads and 4MB for uploads.
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Sunday
It's unfortunate that the terrestrial ISPs can't be bothered with rural areas. For those of us who have no other viable options, HughesNet is a godsend; otherwise we'd have to move (I moved to a rural area on purpose and love it, and would not much care for going back to the big city). In my area, there's Verizon, but there aren't enough towers, so the connections are abysmal (and Verizon is much more expensive in the long run as well), so HughesNet has worked very well (most of the time) for me for the last 15 or so years. It's challenging though if you need to use Zoom. I use Zoom but phone into meetings and that works fairly well and doesn't use my HN data. I stay away from data-intensive activities as much as possible, but not everyone can. My main source of data drainage is app and operating system updates, followed by document uploads and downloads. Some months (like this one) require the purchase of tokens. I also often drive to places that have cable, fiber, or working Verizon, especially to download big files, but I am aware not everyone can do this.
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Sunday
1 Kudo
Exactly. There's also PlayOn Cloud, which allows people to record content from certain providers such as Hulu, Netflix, Amazon Prime and others. Recording doesn't use any data, though downloading the recorded content does. The downloaded files can be kept for ever, and when played do so without any buffering. taz458 wrote: To watch television content one should get the services such as what Dish Network or DirectTv provides and use HughesNet for basic web surfing. As long as people keep this in mind, HughesNet works great. Living out in sticks as I do, Its the price one pays as I certainly don't expect any changes to come my way in my lifetime.
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Sunday
I hear you -- data does get used much faster when working/learning from home. Unfortunately, the only way to extend it is to buy a bigger package (max is 50GB, though) or to buy tokens (I just bought a bunch, since I've used up a lot of data due to updates). Are you also using up the 50GB bonus bytes that can be used between 2 and 8 am? Qfyffe wrote: With everyone staying home and working from home, we burn through data. Like we use almost all of it in 2 days. How the **bleep** can anyone effectively use HughesNet in today’s world and have plenty of data to last a month?
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Sunday
Not judging you. This is a tech support site, so it'd be beneficial for you and others if you provided these facts and experiences.
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Sunday
Unrealistic expectations and unwillingness to work to improve your experience will ensure your experience never improves. LBOGGESS wrote: Don't hold your breath waiting for the usage to get better. It's always slow and buffering. This is the worst, most expensive internet service I've ever had.
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Saturday
Probably a problem with my Chromebook or with Chromebooks in general. I tried a lot of different fixes but nothing worked. 😠 @GabeU wrote: So it may very well be that it is, in fact, a problem of the Chromebook itself. How weird.
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Friday
I had no issues with it at all for over 3 years -- then one day it just stopped recognising the 2.4 GHz radio. I tried all kinds of things but nothing worked, so I gave up. @gokartergo24 wrote: I install Hughesnet.. I see it a lot on the chromebooks.. Only the 5g works on most.. I have no idea what causes it.. But I think it is on the schools end..
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a week ago
1 Kudo
FWIW, my Chromebook stopped recognising the 2.4 GHz radio and only recognises the 5 GHz radio. It happened suddenly with no apparent cause and I couldn't find a fix.
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a week ago
Glad to hear you have service that's working for you! Good luck! (And I'm a subscriber too, not a HughesNet employee -- for anyone else reading this, the HughesNet employees have the word "Moderator" next to their names/handles).
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a week ago
The advertisements have disclaimers regarding the service -- they do not promise anything. This is not fraud, as the advertising complies with advertising rules. The advertisements, the website, and most importantly, the subscriber agreement, contain multiple disclaimers regarding the service and its limitations. I understand you may feel disappointed with the service or even angry with it -- but even so, no fraud has been committed, as the freely available materials online (website and legal site) clearly spell out the expectations for the service. Hopefully you read all of that before signing up. Do you have anything else available in your area that you could switch to?
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a week ago
1 Kudo
Your frustration is reasonable, but you need to understand the limitations of satellite internet. HughesNet offers these data packages: 10GB, 20GB, 30GB, and 50GB. If a subscriber has the 50GB package, this means their household can use 1.6GB a day (in a 30-day month) in order not to run out of data. That's not a lot per day, especially if you have many people using the data and doing data-intensive activities such as online classes, Zoom, streaming, etc. This may be what's going on in your household. Satellite internet is different from terrestrial types of internet (cable, fiber, DSL). The satellite only has so much data to go around, and that amount of data has to be shared among all the subscribers. You can buy tokens to get more data, or you can look for terrestrial providers, if they are available to you in your area. Most of us don't have viable alternatives, so we need to manage what we get and budget our data use or buy tokens. HughesNet doesn't promise you will never run out of data. They don't control the Internet or how you use your data, or how much you use. They sell you a data package and how you use it is up to you. Even when new satellites are launched, the data packages will likely remain far smaller than what you get with terrestrial providers, so we will need to manage/budget our data for a long time to come. You could contact the terrestrial ISPs and ask them why they're not interested in your business, why they don't bring their services to your area. Contact your local council too, and your representatives in Congress and demand that they work on bringing terrestrial ISPs to your area so you can have choices.
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a week ago
1 Kudo
Read the legally binding subscriber agreement. Charging a fine for cancelling the agreement early is not fraud.
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a week ago
1 Kudo
Try the instructions here: https://support.hughesnet.com/en/faq/voice/what-are-hughesnet-voice-features
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a week ago
I don't know whether Remy works here every day... Did you send a PM with the info what was requested? Hopefully you will hear back today.
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a week ago
2 Kudos
Thank goodness. Add-ons on your other browser may be hindering your access -- you could try using the same browser but in incognito mode (this usually cuts off all add-ons), and see if you regain access -- if you do, it would point to an add-on being the culprit.
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a week ago
1 Kudo
Glad you have some way to access email! I imagine the issues you are experiencing are related to the general email issue HN email techs are working on and trying to solve. Hopefully the issue will be resolved quickly, but technology can be a right bear sometimes, so it may take a while. :( I'm sure the HN reps on this site will chime in if they have questions or updates for you, and I hope you hear soon.
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a week ago
1 Kudo
Could you provide more details, maybe some screenshots too? Does the problem persist when you use different browsers?
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a week ago
My understanding is that data allowance does not affect HughesNet Voice, just like the FAQ says. Your system may be glitching out and may need some tech help to restore it to normal, though. I'm sure the reps here will pipe in as soon as they can to address your concerns. Hang in there.
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a week ago
1 Kudo
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 This procedure is required before the reps here can proceed with your case. As for the modem, you can only use the service with the HughesNet modem.
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a week ago
That's a big mess, HDD. Several people have posted here about having trouble with email access; the issues may have started when HN upgraded the email system (or changed providers...not sure exactly which one it was). My understanding is HN is working on the issues and @Liz will update the community when the email admins give her an update. Can you access your email if you go directly to it via the My Email link here?
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