About maratsade

While you may have legitimate concerns and your sales experience may have been with a crooked salesperson, assuming that everyone has the same experience is quite simplistic.  You also neglected to do your duty as a consumer, and that duty is to not believe what sales people tell you and do your own thorough research before purchasing something. Don't expect salespeople to do your homework for you.      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   ets414 wrote: When I called to ask about Hughsnet the sales person said she used streaming and watched movies a lot of hours per day with the same plan she was selling me and I thought about it. I called back and purchased a plan I thought I would be able to use like the salesperson said and watch hours of movies every day when I decided to get Netflix.  I run out of my GBs so fast I never really notice when I have them. When I started to try to use Netflix I found it buffered for longer periods than it actually played the movie. I believe they will say anything to sell a plan. I am almost done with my contract and am looking forward to getting a service that will give me what I need at a reasonable price. Also be aware there is no trial period once they install it you're stuck with it unless you want to pay penalties.     ... View more

Satellite internet is different from cable -- it is a much more expensive technology, so the prices for the subscribers are higher than cable.  There is also the issue of latency (which can't be changed, due to the laws of physics), and this makes online live gaming difficult to impossible.  The data you get is indeed unlimited. What this means is, they will not cut off your internet access if you go over your data allowance -- they will throttle your speed, though. So yes, data is unlimited. Speed is not. Subscribers are expected to budget their data allowance and to stay within the allowance so they can keep the regular speed.   It's a pity you did not research the service before subscribing to it. Their website is available to anyone and contains all the needed information, including the subscriber agreement.    If your sales call is still available, the Hughesnet people who monitor this site can try to obtain it and see whether the sales agent set the proper expectations with you or not.  For this process to begin, you need to wait until a moderator sees your post and initiates an investigation.  They're here M-F, 8-5. Give them some time to look into the matter and they will get back to you with information.   Other users can't help you with this, even if they've had similar experiences to what you describe, as other users have no access to the information about your account.    Hughesnet is not taking advantage of rural areas. They're bringing internet service to rural areas that are underserviced by the cable companies.  It sounds as though you have access to cable.  Most rural areas do not.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Brittlynn90 wrote: My experience with Hughes net has been horrible. I live in a rural area and do not have many choices in internet, I believe Hughesnet Takes advantage of this. ... View more

The Hughesnet staff will be back tomorrow and will be around 9-5.  They'll check your account and sort this out for you.  Just give them some time to investigate what's going on.    Shawna wrote: I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will not refund my money and will not let me out of the contract without payment. I have had SLOW internet and have had to change my streaming resolution due to the terrible service hughesnet provides. I have had nothing but problems since I signed up.   ... View more

Can you get to the System Control Center?   http://192.168.0.1 ... View more

Shouldn't you be complaining to the company you hired to do your work for you?  Why would the installer talk to you about contracts or cancellation fees? That's not his job.  And it' s not Hughesnet's fault that someone you hired to do your work for you did a poor job -- you should take it up with them.      DinkoBos wrote: I used a inspection company to hook up my utilities at my newly purchased home. They contacted Hughesnet and did all of the setting up over the phone on my behalf with my social security number. The installer came out and completed the installation and said to sign to acknowledge his installation. At no point in time was I made aware that there was a contract, data cap or $400 cancellation fees. I have called multiple times and are not willing to work with me on any waivering of the cancellation fees. I am truly in shock I can’t believe this is happening to me. On top of all of that I am not even receiving close to the advertised mbps which means Hughesnet is not holding up their end of the contract that I never signed knowingly or willingly in the first place.   ... View more

" BUT Other internet providers do not cost this much! Why?? Why cant we get the lower cost like the regular cable gives?"   Because satellite technology is much more expensive to establish and maintain than terrestrial cable.  Be thankful you have something where you live, and if you'd like terrestrial cable to give a bleep about you and your area, then become active in the local politics and agitate for more internet services.       ... View more

I have excellent speeds during bonus time. I guess no one on my beam uses download managers.  ... View more