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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6843
Posts
3089
Kudos
107
Solutions
Contact Me
2 weeks ago
1 Kudo
" What am I supposed to do?" All you can do is delete the spam. All email services are victims of spam, unfortunately, and spammers get around all efforts to stop the spam.
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2 weeks ago
1 Kudo
You may want to call customer service, as the reps on this site won't be back until Monday. @arbo2666 wrote: Was working the morning of 3/26/21 and stopped in the afternoon and is still not. Unplugged and left for a period of time. No internet still when plugged back in. ????
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3 weeks ago
Dee, you will need to start your own thread. Go to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport, click the blue button labeled Start a topic, and explain your situation. You will likely not get help if you stay in Jeremy's thread. I also gave you some suggestions for what you could do to save data. You may want to think about them, as there's no magic button. It all comes to management of the data you have, or supplementing it with tokens. @Dee060951 wrote: Remy, I apologize I am so new at this. I am not connected jeremywolg. I do have my own account and my concern was with my own account and my data usage I am sorry for the confusion. I hope you can make out what I was trying to say. I have researched some of Hughes different third-party links to change my settings like with Netflix so they are not so HD. I'm trying to learn how to get the most out of my data. My Husband watches mostly TV but I am the one who watches movies. So if you have any suggestions that can help me I would greatly appreciate it. Sincerely, Dee
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3 weeks ago
2 Kudos
The reps on this site can look into this issue. Hang in there until they reply.
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3 weeks ago
Hopefully a rep such as @Liz , @Remy , or @Damian will get involved and provide you with troubleshooting steps.
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3 weeks ago
" got on chat with hughesnet and got told that they aren't compatible with online gaming " They are compatible with some games. From their FAQ: Can I play multi-player games that do not require real-time connections? Yes, “turn-based” games, such as casino games, and strategy games, such as chess, will work fine via HughesNet. Role-playing games and popular Facebook games generally work with HughesNet. You can use the Xbox and PlayStation consoles to download games to play offline, and use the streaming video and music services offered through your gaming system. Why don't real-time games work? With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server.
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3 weeks ago
Streaming is a data intensive activity and it eats a lot of data even in low definition. You can buy a bigger data package, but the biggest package is 50GB, so it won't last much longer if you watch many movies. You can also buy tokens to increase your available data, though this can get expensive, depending on how many movies you watch. A cheaper way to watch movies is to have a satellite TV account like DirecTV or Dish. That doesn't use your internet data at all. EDIT: What VPN do you use? Check their website for instructions on how to turn it off.
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3 weeks ago
2 Kudos
@sanderlay1 , Just wanted to say that it would be more useful if you tagged people (using @) instead of linking to their profile. When you tag them they get a message that you've done so, which doesn't happen when you link to their profile. Also, it's likely this thread will be closed after 2 weeks, so if you have issues you will need to start a new thread, but you can always link to this one for reference. Good luck!
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3 weeks ago
1 Kudo
You are assuming that because the service is not working to your statisfaction, it doesn't work for anyone of the over 1 million customers the company has. This is not so. Because this is a tech support site, people who come here do so to find solutions to their issues. Those who have good service don't come here, so you don't hear from them. In any case, your frustration is understandable. Would you like a HN rep on this site to look at the issue? If so, please provide more detail so they can work with you. As for the cost, satellite technology is very expensive to implement and maintain. Earth based technology such as cable is cheaper. Do you have any other options in your area?
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3 weeks ago
Perhaps @Liz or another rep can run remote diagnostics and tell you whether there's an actual issue. The reps will be back on Monday.
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3 weeks ago
Stevie, my understanding is that signal strength is not fixed; it varies. Is there something that may be intermittently blocking the satellite signal, such as trees?
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3 weeks ago
1 Kudo
Jackie, That sounds really frustrating. Unfortunately, as stated in the subscriber agreement, once you have subscribed and gone through installation, the cancellation fee applies. Is your account business or residential? EDIT: by the way, this site is a subscriber-to-subscriber site. The HughesNet reps on this site are on M-F during business hours. You will recognise them because they have the label MOD next to their names. The rest of us posting here are subscribers.
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3 weeks ago
Hopefully the HughesNet reps on this site can fix this for you. They're here during business hours M-F. @SockelL wrote: I've contacted HughesNet twice to get name on account updated to my new married name. Each time I log in, website still shows old name under billing address line. Tried to edit this and everything is editable except name field (which is wrong). Last time I called them, was told name had been updated in their records but it takes extra time for website to reflect the change. That has been months ago. What does it take to get the website updated?
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4 weeks ago
Crystals, Flashing lights are normal, but if the system light is off, there's a problem. The HughesNet reps on this site can run remote diagnostics on your modem to see what's going on. They sometimes need more info from you, and if they do, they will ask that you send them that info privately, so please keep checking this thread for their answers. Hopefully you will receive an answer from them today. @crystals wrote: Hello. My internet has been down since last night. I have rebooted the modem and checked all the cables several times. What I am noticing is that the transmit light will flash repeatedly and the system light is off. Any suggestions would be greatly appreciated!
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4 weeks ago
1 Kudo
That's the answer, that you shouldn't bother. What's there to discuss? @BudParker wrote: It seems no one here on this site is capable of discussing this issue other than to say, I wouldn't bother.
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4 weeks ago
Susan, your best bet is to wait until a HughesNet rep on this site takes a look at your account. They're here M-F, typically from 9-5, but sometimes there may be one around later. They will check the situation and get back to you with next steps. Do you have a case number that you could post here? That may help expedite things a bit.
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4 weeks ago
How weird! I suggest you wait until a HughesNet rep on this site has a chance to respond to you. They will likely need for you to answer some questions and/or send them some information privately.
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4 weeks ago
2 Kudos
Dave, are you using the HughesNet Voice service? HughesNet does not work well for wifi calling unless you use HughesNet Voice.
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4 weeks ago
1 Kudo
What is your upload speed? Could you run a few tests over at Testmy.net (upload test, manual size 4MB) and post the link to your MyResults page? EDIT: keep in mind that the system is designed for 3Mbps of upload speed.
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4 weeks ago
2 Kudos
To insert images into messages, create a message, then click on "Photos" at the top. Then click on Choose Files, then select the file you want to upload, wait for it to upload, then click Done.
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4 weeks ago
Latency for satellite internet is about 500-600ms. That's for the round trip, but that's not the only thing to influence your experience. You will need to take into account the added issues caused by Internet latency and beam congestion. Landon_Robinson wrote: That is true that the distance will be further since neither I or the gateway are directly on the equator, I live somewhat north of the "45th Parallel", but still the round trip of 89,000 miles is going to be something around half a second, but going back to what I was talking about before... if I can ping my gateway at 0.4xx ms the problems should not be on my end.
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4 weeks ago
" I would rather contact HughesNet directly, but their email communication is limited to a very few number of words." Try chat or the phone reps.
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a month ago
No one took advantage of you. Errors and delays happen, so it's a good idea to stay on top of transactions. If the box doesn't arrive by 3/20, call again. @cindymmaine wrote: I called to cancel my service, I found a provider who offered a better service. I was given a case number and told I would receive a confimation email and a box would be sent to me with instructions and a label where I would return my modem and the eye on my dish. Ten days later I have not received either. I called back and was told the boxes are ready to ship and would arrive on 3/20. If I had not called, would they have ever arried and would I have been charged for the modem? I feel like I've been taked advantage of. Well lets see if the return boxes ever arrive. I'm not impressed.
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a month ago
For more visibility and to get responses from the reps, you will need to start your own "ticket." To do so, go to Tech Support and click the blue button labeled Sart a topic. You may also want to include screenshots. That will let the reps see what you mean. @tumbleweed1 wrote: I have also lost my contact list. It won't even allow me to add an email and save it. it never shows up.
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a month ago
If you have good speeds but streaming buffers, it's likely due to congestion. Do you stream directly from a site or via a TV?
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a month ago
Kcraw, the reps will be here Monday and they can run remote diagnostics on your modem to see what's going on. Make sure to leave your modem plugged in so they can access it. Give them time to check, and make sure you check the community regularly, as they may need more information from you. If they do, they will ask that you send it to them via private message. Good luck; hope the issue is resolved quickly. @Kcraw wrote: Our internet has done this off and on. We have a ht2000w modem... I can reset and leave it off sometimes for hours at a time and it will not fix the problem and then randomly it will start working. I have checked all wiring and reset modem several times but I can't get it to work. It's been doing this for about 6 months or so gettong more frequent. I'm thinking i may be in need of a new modem we have had ours for about 4 or 5 years.
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a month ago
1 Kudo
Yes, I did read your posts. You don't like the answers, but this doesn't mean you don't get listened to. The fact remains that without time travel no one can figure out where the data went, the data is lost. You paid for data and it's lost, though it got used by something. To prevent this from happening again, disconnect the modem when you're not using it. That guarantees no data is used.
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a month ago
Amy, I think your best bet is to wait until Monday when the HN reps come back to the site. They can check your account and see what's going on, and likely they can do something about getting you connected to whomever you need to connect with. If you're a residential customer, they will be able to check what's going on and they will then tell you what the next steps are, and may even be able to fix the monetary issue. I guess you could call or chat, but it looks like that's not taking you anywhere, so you will likely have to wait until Monday.
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03-12-2021
10:12 PM
Sadly, the big terrestrial companies don't find the rural areas appetising. I'm glad to have satellite internet, otherwise I'd have to move. I have Verizon availability, but there aren't many towers here and so Internet access is substandard (and expensive) and the phone service unreliable. I don't know what the signal range is, but I believe anything over 90 is excellent. Maybe someone else will have an actual range. EDIT: optimal signal strength varies by location, so for some locations 75 would be normal, and for others 100 would be normal. Your signal strength is excellent, though.
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03-12-2021
09:31 PM
If there's congestion you may not be able to improve the experience; congestion coupled with the latency that's normal for satellite internet will slow everything down. The next time you have a problem, go to this modem page and note the number next to State Code. It should be 0.0.0, but sometimes there are other numbers and they indicate different issues. Weather at the ground station or in your area can also cause issues, though sometimes, as you noticed, some weather may make the system work better. Ice normally makes it stop working for me, but in your case it was different. Was satellite internet your only option? Keep in mind that Comcast, Verizon, and others are all terrestrial, so their latency is minimal -- comparing them to satellite internet is not a good comparison.
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