About maratsade

@AL24 wrote: This service is a Ponzi scheme that is making someone very rich. The sales representative blatantly and proactively lied about this service. She went out of her way to lie about it in regards to streaming and gaming. Tech support was not interested in assisting with service so slow I have to use my cell service to even post this. If this does not improve, I’ll be contacting the Better Business Bureau.   Intriguing.  Do you think there is some kind of investing hanky panky going on at some level, then?  (Ponzi schemes having to do with investments and all). ... View more

I wouldn't have picked up either -- I would imagine though that Hughesnet would not come through as unknown. ... View more

I'm tagging a rep, but be aware that there may be other customers ahead of you in line. @Amanda ... View more

"I hope to god there is some way to file a C-L LS against this kind of criminal promotion of a system that is not working even close to the level that it was advertaised as! "   What level was it advertised as?   The type of action you suggest is not allowed under the contract (forbidding this type of action is a common practice by other ISPs and other companies such as credit card providers -- HN is neither the first nor the only company to ban it):  you have the option of binding arbitration, which is described in the Hughesnet Subsriber Agreement found on this page.  ... View more

I don't think I even knew they had a Pro plan.  LOL.  My plan was much faster than AOL and that was a good thing, but I had to learn a lot about the system to manage it efficiently, or the FAP hammer would fall often.   There was a viral sound file around the Web about the other company, the one that makes it impossible for people to leave -- some guy actually recorded the conversation with the CSR; it was something else.  The ISP is notorious for abysmal customer service and shady practices in billing.  And they have a big chunk of the market. ... View more

I'm amazed you remember what things were called!  I had a different plan -- I think it was 240 MB per day.   AOL was so, so bad. And we couldn't cancel it until the company was forced by the courts to honor cancel requests. I've read that a rather large cable company has the same approach -- they just won't let you cancel.  They have over 20 million customers, so I don't see what the problem is.   The orange button's going to get you, Gabe.   It's evil, and it's coming for you. ... View more

@GabeU, I don't remember if I was ever in FAP with Gen4.... I think I had enough tokens so I never went into FAP.  I was in FAP before, when we had something like 240 MB of data per day, and that was really bad.  The speed was really awful, so I used to wait for the whatever it was called time when the speed went to normal. Another thing that was really irritating was trying to buy a token, or enable an existing token -- the system was SO slow that it was impossible. I had to call several times to ask customer service reps to enable tokens for me.    "I learned to be right on top of it, so when I would get close and I knew I would go over I had the token usage page right there.  I would go there, then back up one, so when I ran out I could just move forward and it would open up pretty quickly from being in my browser's cache.  It was easier than sitting right on the token usage page and having to refresh when I ran out of data so I could use one of the tokens. "   I never got this to work. As soon as FAP hit, the whole system seemed frozen and I could not apply the tokens without calling customer service.   Gen4 and Gen5 are So.Much.Better.  But even with all the irritants, the prior system (Gen3??) was way better than AOL. AOL was a nightmare.   The orange button of death.     ... View more

Looks like this company offers what you need, so you'll be jumping ship to join them soon, I expect.  Are you not with them because they don't offer service in your area?  (Forgive me if you've already mentioned why you're with HN and not another company).   @Saxgod wrote: I don’t understand so you’re saying Viasat won’t be able to get the first satellite with their new speeds and allow them to offer 35mbps. Viasat 2 already allows for 30Mbps. That’s the new gold plans that will go wide once the test markets are done. They are already working on getting Viasat 2 implemented. Viasat 3 is being completed and they would get in serious problems if they miss their launch window. Their stock would crash. So I wouldn’t discount it. I think that’s silly to act like they won’t be able to get their stuff off. The gold plan seems really cool but I need a plan that streams 4K so it will be with the new satellite that’s going up. And as you know Gen6 won’t happen till 2022 and I’m assuming Gen6 will have the capabilities or more of what Viasat 3 can do.   ... View more

It does not worry me at all.   @Saxgod wrote: Here you go. http://www.satellitetoday.com/telecom/2016/02/10/dankberg-viasat-3-satellites-will-have-more-capacity-than-the-rest-of-the-world-combined/ Look what should worry us is while HughesNet is maintaining what they have I can’t find plans to expand their service. I think Gen5 will be here for 5 years until Gen6 comes. So while that happens Viasat will be launched in 2019 and Gen6 will launch in 2022. Is that not worrying you guys?   ... View more