About RobertOder

I just took a picture on my iPhone.  how can I send it to you?   ... View more

It just returned "metadata not found"   I suggest you consider a very major overhaul.  Like completely scrapping most of it and installing something better. ... View more

it does redirect to an inbox.  list on the left, empty on the right.  then you click on the email you want to read.  sometimes the selected email loads on the right.  most of the time nothing happens.  its is a pretty bad portal.   Robert ... View more

I started with Hughesnet about 20 years ago, when I went out into the country.  At that time, five emails were part of the service.  I upgraded once, about 15 or more years ago.  I never thought the newer upgrade was worth pursuing.  I will dig it out, but be patient.  I am at a satellite office (no pun intended) and I'll be back home in a week or so.   The internet service per se has been remarkably reliable - albeit a bit slow at times - but in the last few years the email has degraded tremendously.   ... View more

Im sure I can.  It is at my main office, and I'll be there next week.  At the time I signed up for Hughesnet, the agreement included up to 5 email address.  They may have changed that since the date I signed up (twenty years ago), but the basic premise of an agreement is that one party cannot just arbitrarily fail to do what's agreed to without the other party being in agreement with the change.     They cannot take away part of the agreed upon service any more than you can take away part of the agreed upon payment.  Simple as that.     Thank you for chiming in on this issue.  I greatly appreciate all of you who have contributed in a positive manner.     Robert ... View more

Hi Amanda:   That screen is long since gone.   I think we are at the point where HughesNet needs to commit the resources to widen the service bandwidth for email service and/or fix the software module that processes authentication to the server from third party clients (i.e. Outlook, Macintosh Mail, etc.). I have tried to use the webmail page, and, come on, it is a mess by any standard.  We all have written service agreements with you to provide service that includes email.  Even though you may wish you did not have this problem to fix, you are obligated to fix it.  Please fix it.  You need to improve the hardware and/or software.  That is the bottom line.  A Deal is a Deal.   Thank you very much for your time.   Robert ... View more

Hi @hciclos  Thank you for chiming in.  Hughes is having problems, and they need to get busy and fix them.  The more of us who complain, the better the chance they will.   Robert ... View more

Hi Mark:   Why don't you lighten up a bit?    For most people, going to a free email service - as you have recommended - will work just fine.  I, however, am in the real estate business, my email is on signs in two counties, and it will cost me more than $30,000.00 to change them all.  With that expense in mind, it makes sense to try and fix the email problem first.     The other factor at work here is that whether HughesNet considers this a priority or not, they are obligated by law to provide all of us a working email service because they agreed to do so at the time they entered into written contracts with us.  Just because they may feel they have other priorities does not excuse them from it.  I enter into contracts with people every day, and I assure you that they are all fully enforceable.  If I have to spend that money to go elsewhere, I could successfully sue HughesNet and get that money from them for breach of contract.  Rather than pointing that out to them, I'm trying to be patient, cut them some slack, and give them a chance to fix things.  In the end, they are obligated to do so.  I'm even willing to try and help if I can.  I try to not criticize others, because I feel their pain.  Right now Im feeling it in my pocketbook.  Very badly.  We are not doing anything wrong by asking HughesNet to perform as they are obligated to do.   Although @hcicles may not have expressed himself in the most highly diplomatic manner, his facts are sound.  I, too, have wasted many an hour with the customer service phone line.  I was once talking with a young man who was adamant that HughesNet was a WiFi company.  When I mentioned to him that they are in the Satellite Communications business, he did not have a clue what I was talking about.   We should all try to stick together as a community and help each other out.  Let's not be so flamingly critical of each other for expressing their authentic pain.   Robert   ... View more

a few minutes ago, I attempted to Reply to the above message again.  I received the following message in Red: "Authentication Failed Authentication Ticket Mismatched, failed authentication"   Now, what's going on this time?  PLEASE just fix your email!  It will cost me a small fortune if I have to go to another service provider for email.  email is part of this service.   Robert ... View more

I cannot send any email at all right now.  PLEASE fix this thing.  If your vendor cannot get it to work, fire them and replace them with somebody else.  Better yet, buy a software package and do it yourselves.  No doubt you can do better than this. ... View more

Hi Amanda:   When I logged into the webmail page yesterday all I got was gibberish.  It looked like two screens superimposed over each other.  It was useless.  Today, when I logged in I was at the inbox.   I have looked and looked for your previous question, and I can not find it.  Please repeat your question and Ill do my best to answer it.   I believe the problem is in the software module that authenticates logins from third party clients (Outlook, Mac Mail, iPad, etc.).  So that you understand my concern: If it were easy and cheap for us to migrate to another email service, I would have already done so.  The problem I have is we are in the real estate business, and this email is on a lot of expensive signs.  For me to switch over to another email service would cost tens of thousands of dollars.  I do feel that you have an obligation to provide working email, and that is all I'm asking you to do.  I also have a background in Engineering, at Hughes, and if I can help in any way, I am willing to do so.  Although I have been flamed on this forum, I'm not here to flame others, and I will not do so.   Robert ... View more

Yes, Remy.  That's what we've done.  That is extremely basic stuff.  What next? ... View more

last time I went there I got a screen that looked like two screens superimposed upon each other.  So I gave up. ... View more

I have also requested assistance two times vis the contact us via email on the support tab.  I have received no response.  The tech people appear to be out to lunch for the month.   Robert ... View more

Hi MarkJFine: I worked many years for Hughes building spacecraft and ground systems, and I respectfully disagree with your analysis.  The problem usually starts in mid December, and stops shortly after New Years.  Winter weather goes much longer than that.  It is much more like that there is a key component that needs monitoring/tweaking, and the person responsible for it goes on Christmas vacation.     Furthermore, the simple fact that the sysops/tech people refuse to jump in on this conversation, despite their having being invited to do so repeatedly, makes it appear that they have abandoned us.     We are paying through the nose for a service that includes email, and they should provide it.  I have already stated why moving to another Emil is not so easy for some of us.  I don't believe it is a latency issue, because I can't access the server via fiber optic land based lines either.   Come on, sysops: jump in here, tell us what's wrong and what you are going to do about it.  You would establish credibility if you did.   Robert     ... View more

any progress to report? ... View more

Hi timderry:   If all of us complain frequently enough, maybe they might get tired of us and finally fix the problem.  I don't think it's a password issue.  My password works just fine eleven months of the year.   Robert     ... View more

Hi Reid:   I feel the same pain you do.  I really don't know who to complain to.  The moderators on this site say they contact system tech people.  Apparently, they are middlemen.  The system tech people take their time solving the problem.  Every year in December it gets very bad.  This has happened several years now.  I think there is some key technical person who needs to intervene and keep things running, and he goes on Christmas vacation, so the problem remains unfixed.  I cannot find any other explanation, and the HughesNet people are not willing to give me one.  Unfortunately, I am in a rural location and I have no other options for internet service.  And just changing to another email provider would be very expensive, as we are in the Real Estate business and our email is on signs all over two counties.   I know the above does not help you any, but maybe if we keep complaining enough, maybe somebody will fix the problem.  I have had HughesNet for over twenty years.  These Hughes people owe this to us.   Take care and please keep in touch.   Robert ... View more

Hi Remy:   If I seem impatient, it is because this has been going on now for several years.  Every year in December, this happens.  This is a technical problem and it needs to be fixed by technical people.  Please see if you can get a tech person on it.  In this day and age, email is critically important.  My email is on signs all over town.  I am unable to respond to client emails at this time.  I am losing business because of this.  If you are unable to get the techs to fix this, please give me their contact info and let me see if I can help.  I worked at Hughes for many years, and I am a seasoned Electrical Engineer.     Thank you.   Robert Oder ... View more

is there anybody ut there in HughesNet tech who can help?  Is this to be the norm?   Robert ... View more

How can this problem resolve on its own? ... View more

Hi Remy:   This has something to do with the outgoing email server not accepting my login credentials from any of my four clients.  It could be a timing out problem or a bug in the server authentication software.  I suspect the latter, as the problem also occurs when I try to log in over Spectrum internet service, which is much faster than HughesNet satellite service.  Could you please see what you can do to fix this?  I know it is at least temporarily fixable, because we have been through this before.   Thank you.  Please get back to me.   Robert ... View more

Nice to hear from you, Gabe.   Does not work on iPhone nor iPad either.  And at the moment, I'm at my other house, using Spectrum internet.  It odes not work from here either.  I suspect something is wrong with the email server.  It fails during the processing of log in credentials.  I think it is a problem that can be remedied with monitoring of the system by the sysops.     The fact that it happens during the holidays tells me that it's possible a key sysop- who knows how to fix the problem - is on vacation, or maybe it is higher system load.     At any rate, I wish the staff would weigh in on this.   Robert ... View more

Well, Remy, it worked once then quit again.   Can you tell me what the problem is?  Maybe I can help you with it.   Robert Former Hughes Aircraft Company Engineer ... View more

Hi Maratsade!   Thank you for responding.   When I call the 800 number, I get some young inexperienced kid that does not have a clue about this problem.  I think there is something in the outgoing email server that is preventing client logins.  I believe this requires intervention by a Tech person.  As this always happens in late December, I cant help but wonder if some key person is on Christmas leave.   I need HELP!   Robert ... View more