About Remy

Courtney1980,   Thanks for reaching out! We're sorry to hear you've been experiencing some service issues, and we'd love to help out! A couple quick questions; when did this issue seem to start? Was this issue being experienced when you had priority data on your account? Thanks, Remy ... View more

NotHappy1990,   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

dardoo,   Thank you for following up! Upon taking a look into your account, it seems you're currently out of monthly priority data, which may be causing these issues. Do you notice a difference when there is priority data on the account? I'll be adding a data token, so we can see if there's a positive change.   Thanks, Remy ... View more

DavidinKansas,   Thank you for reaching out! It seems this is your first post here. Welcome to the Community! We have our team working on the issue, and it should be resolved shortly.    Thanks, Remy ... View more

wgrobison1,   Thanks for reaching out! We have our team working on the issue, and it should be resolved shortly.    Thanks, Remy ... View more

eco,   Thank you for the update! I will pass this along. Just to make sure, are you experiencing any state codes when experiencing these slower speeds?   Thanks, Remy ... View more

dardoo,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great. Upon taking a look into the account, it seems your Video Optimizer is currently on. Please send a screenshot of the Usage dropdown to the private message link below.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

eco,   Thank you for reaching back out! We're sorry to hear the technician visit didn't seem to fully resolve the issue. In regards to the speed degradation, you should still expect a small change during peak hour usage, but not a degradation to that level, or during the times you've highlighted. It doesn't seem your beam is currently experiencing issues, as we'd be able to identify if you're experiencing a high amount of congestion in the area, or if the beam itself is experiencing technical issues. I'll have your case escalated, so our team can take a further look into it! We'll let you know when we receive an update. Please let us know if and at what time the service degrades tonight.   Thanks, Remy ... View more

eco,   Thank you for providing those speed test results! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. This would likely explain the ongoing speed issues. We've decided as a courtesy to dispatch a technician to do a full review of your site due to this.   The tech will reach out to schedule and confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online (https://my.hughesnet.com/support/faq/879/?Make%20changes%20to%20your%20upcoming%20appointment%20). Please let us know how the site visit goes!   Thanks, Remy ... View more

wgrobison1,   Thank you for reaching out! Are you still unable to access your email?   Thanks, Remy ... View more

eco,   Thank you for reaching out! Are you still experiencing these speed issues?   Thanks, Remy ... View more

Ruralinthehills,   I have sent you a private message. Please let us know if you've received it!   Thanks, Remy ... View more

Ruralinthehills,   Thank you for following up! It seems we're still unable to get any communication with your modem. A state code of 24.1.1 should not cause a communication issue, and it seems your area is not currently being impacted by congestion. Is your modem currently powered off?   Thanks, Remy ... View more

Jake83,   It appears that this is your first post. Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

wgrobison1,   It seems our email provider was experiencing an outage, which they have applied a fix to this morning. Please let us know if you continue to experience these issues!   Thanks, Remy ... View more

Ruralinthehills,   Thanks for reaching out! It seems these are your first posts. Welcome to the Community! I was able to pull up your account through your Community profile, which is great. Upon taking a look into your account, it seems we have no communication with your modem. When you have the opportunity, please attempt to access the System Control Center once more, and let us know if your state code has changed.   Thanks, Remy ... View more

wgrobison1,   Are you experiencing the same error you previously shared?   Thanks, Remy ... View more

jtate111,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! Are you receiving an error when attempting to access/transfer your emails?   Thanks, Remy ... View more

wgrobison1,   Thank you for reaching out! Are you still receiving this error when attempting to access your Hughesnet email?   Thanks, Remy ... View more

aric,   It appears that this is your first post. Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

 sfry,   Thank you for reaching out! I was able to get your account pulled up through your Community profile, which is great. After running some diagnostics and troubleshooting on our end, it doesn't seem that it's resolved the various state codes you've been experiencing. Due to this, I've gone ahead and escalated your case. I'd expect to receive a call within the next couple days, and our team will be reaching out to the phone number on file. I will provide any additional updates if we receive them. Please let us know how the call goes!   Thanks, Remy ... View more

skid5150,   It appears that this is your first post. Welcome to the Community! We're sorry to hear you've been experiencing some service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Smi2k,   This seems to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing some connection issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

brahn,   It appears that this is your your first post. Welcome to the Community! We're sorry to hear you've been experiencing some modem temperature issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

WillDavis100,   This seems to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

sydneyn2,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I'm sorry to hear you've been experiencing some service issues, but it's great to hear that we have a technician visit set up. Please let us know how the visit goes, and we'll be able to assist further if any issues persist.   Thanks, Remy ... View more

maratsade,   Thank you for reaching out about this! I'll have the tags removed, and the account that added these tags will be addressed. We appreciate your report and cooperation!   Thanks, Remy ... View more