@Amanda wrote: I heard about the cancellation e-mail thing.. were you the one who brought this up to Liz? No, that was henrysj in this thread. And that was over a week ago, so the call centers must be slow with the whip. I did eventually receive an emailed survey asking why I had canceled, so that served as good enough proof for me. Understood about wanting the modem back to test it out. When I had read "replacement" I was thinking that included "upgrade" (Gen4/5), which made less sense.
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