Thanks for the quick feedback. Actually, I had typed an introduction to what I was posting to explain why I was posting it instead of just tossing the image out there and that part got cut off. I would have preferred being able to screen shot the post but could not find a way to get the entire text so I had copied and paste it I went back to blizzard tech support and recopied the original support ticket response just in case I omitted any technical info: Yunasckah Hey there Layla, Technical Specialist Yunasckah here. I hope this message finds you doing well! After reviewing your ticket I see that you've been experiencing high latency when playing WoW for quite some time now. I certainly understand how irritating technical issues can be when you just want to enjoy your gaming time. Rest assured that we're going to do everything we can to get you taken care of! To begin, thank you kindly for taking the time to attach your WinMTR test data! After reviewing the data, we have identified an issue beginning just outside of your home network -- at the ISP's first "hop". The issues shown are latency spikes as well as packet loss. I've copied a portion of the WinMTR test below with more information: Hop 1: 192.168.42.1 - 1 | 465 | 463 | 0 | 0 | 1 | 0 | Hop 2: host97726550.direcpc.com - 0 | 472 | 472 | 554 | 609 | *679* | 617 | Hop 3: host9772453.direcpc.com - *1* | 469 | 468 | 537 | 617 | *686* | 658 | The first column to the right of the IP / Host is the percentage of packets (or data) lost when being routed through that specific "hop". In this test we are seeing 1% data loss paired with latency spikes up to 686ms over the course of the first three hops. This can be summarized as general connection instability, and this is almost certain to be what is causing the problems in-game as any packet loss will cause fluctuating latency as well as periodic disconnects from the game or application that you are connecting to. With that in mind, this would be an issue to bring up to your ISP as they may need to troubleshoot that second "hop" and/or reroute your connection so that it avoids this problematic hop. Keep in mind that you can request to speak with a "level 2 or level 3 technician" when contacting the ISP, as the front-line representatives typically only have access to basic diagnostics and troubleshooting tools. In addition, I encourage forwarding the WinMTR data to whomever you speak with when contacting the ISP, because if they're able to interpret the data, this may enable them to diagnose and resolve the issue more quickly. While I do wish that I had an immediate solution, I sincerely hope that this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Thank you again for your time and for giving me the opportunity to look into this for you, Layla. If there are ever any other questions or concerns that you have for us, please don't hesitate to let us know. In the meantime, I hope the rest of your day goes well, and nothing holds you back from having the absolutely epic experience you deserve!
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