Does the Due Date for an AutoPay customer have to be the same date the bill is created? It appears the AutoPay amount hit my financial institution before I received the notification my bill was ready. It would be nice as an AutoPay customer to have a few days between the date the bill is created and the date the payment is deducted from my financial institution. What compounds this issue is the Notifications page has an option called "Set a billing reminder that your bill is due in X number of days." I had this set to 5 days. The way I see it I will never get that notification if my due date (AutoPay date) is the same day the bill is created. I'm assumming that notification is for someone not set up on AutoPay.
If you want time to be able to pay your bill after it's created, you can call 866-347-3292 and request to be put on paper billing, which allows you to manually pay your bill by the due date. There is a $5 monthly fee for this.
The notification you're referring to is for customers on paper billing.
Having time to pay my bill is not my point. Having time to review my bill for accuracy before I’m charged is. What if there is a billing mistake and I’m overcharged? How long will it take to be refunded? I’m guessing the answer is going to be “it will show as a credit on my next statement.” Just curious... are you a Hughesnet employee?
Firstly, no, I'm not a HughesNet employee, but rather a longtime customer and longtime Community member.
Regarding refunds, once a refund has been issued it normally takes up to ten business days for it to be reflected, depending on the financial institution. However, the chance of being overcharged for something is extremely small. Barring state or jurisdictional taxes changing or a plan or special discount ending, your bill is exactly the same every single month, and always generated on the same date.
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Does the Due Date for an AutoPay customer have to be the same date the bill is created? It appears the AutoPay amount hit my financial institution before I received the notification my bill was ready. It would be nice as an AutoPay customer to have a few days between the date the bill is created and the date the payment is deducted from my financial institution. What compounds this issue is the Notifications page has an option called \"Set a billing reminder that your bill is due in X number of days.\" I had this set to 5 days. The way I see it I will never get that notification if my due date (AutoPay date) is the same day the bill is created. I'm assumming that notification is for someone not set up on AutoPay.
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Does the Due Date for an AutoPay customer have to be the same date the bill is created? It appears the AutoPay amount hit my financial institution before I received the notification my bill was ready. It would be nice as an AutoPay customer to have a few days between the date the bill is created and the date the payment is deducted from my financial institution. What compounds this issue is the Notifications page has an option called \"Set a billing reminder that your bill is due in X number of days.\" I had this set to 5 days. The way I see it I will never get that notification if my due date (AutoPay date) is the same day the bill is created. I'm assumming that notification is for someone not set up on AutoPay.
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AutoPay Question","moderationData":{"__ref":"ModerationData:moderation_data:117038"},"body":"
If you want time to be able to pay your bill after it's created, you can call 866-347-3292 and request to be put on paper billing, which allows you to manually pay your bill by the due date. There is a $5 monthly fee for this.
The notification you're referring to is for customers on paper billing.
If you want time to be able to pay your bill after it's created, you can call 866-347-3292 and request to be put on paper billing, which allows you to manually pay your bill by the due date. There is a $5 monthly fee for this.
The notification you're referring to is for customers on paper billing.
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Firstly, no, I'm not a HughesNet employee, but rather a longtime customer and longtime Community member.
Regarding refunds, once a refund has been issued it normally takes up to ten business days for it to be reflected, depending on the financial institution. However, the chance of being overcharged for something is extremely small. Barring state or jurisdictional taxes changing or a plan or special discount ending, your bill is exactly the same every single month, and always generated on the same date.
Firstly, no, I'm not a HughesNet employee, but rather a longtime customer and longtime Community member.
Regarding refunds, once a refund has been issued it normally takes up to ten business days for it to be reflected, depending on the financial institution. However, the chance of being overcharged for something is extremely small. Barring state or jurisdictional taxes changing or a plan or special discount ending, your bill is exactly the same every single month, and always generated on the same date.
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