Forum Discussion
I want to cancel my service
Elwiemke wrote:
While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told meAnd, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
https://support.hughesnet.com/en/faq/internet/what-is-video-data-saver
http://support.hughesnet.com/en/faq/internet/progressive-and-adaptive-streaming
https://www.hughesnet.com/frequently-asked-questions
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
When you subscribed to the HughesNet Service, you expressly agreed that you would be subjected to an early termination fee in the event you canceled the service prior to expiration of the service commitment period. That's also clear in the subscriber agreement.
See http://legal.hughesnet.com/SubAgree-03-16-17.cfm
If you would like speed issues addressed on this site, you will need to follow the protocol outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
To cancel the service, you will need to call the customer service number (866-347-3292).
If you've had the service for less than 3 months, you can request a sales call review to see what was said by the agent and by you.
