Forum Discussion
Speed
New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a gra...
Where you able to cancel or was the speed issue resolve? Wanting to know because I was told I could cancel within 30 days. So far I have never received good download speeds during daylight hours - lots of data left. After spending a couple hours in chat and on the phone nothing improved. I have great in the middle of the night download speeds - so I am assuming there are too many customers using the same beam. Which means the support staff can not solve the problem.
There is no 30 day cancellation period. The 24 month commitment is in effect the minute your service goes live. If you were told during the sales call that you have a 30 day cancellation period and you wish to do so, you should start a new topic in the "My Account and Billing" section and request a sales call review so that they can determine whether this is the case. Without doing this you'll have no recourse and there will be an Early Termination Fee if you go to cancel your service.
If you would like to troubleshoot the speed issue, I suggest contacting Remy at the link he gave and provide him the information requested to move forward.
