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5-GHz not working
Hello,
I have noticed that most of the time, none of my devices (smartphone, TV, laptop) recognize that the 5-GHz exists, and when I can get a device to notice it, it doesn't work. Is there a problem with the modem? I have restarted the modem and the devices many times. That doesn't seem to help. It worked when I first got the modem.
Mary S.
Another thing that might help is to turn off all of the devices connected to the modem. I don't know what your TV is like, but if you can have it forget the prior connection, that would be a plus, then turn it off too. Then unplug the modem, wait at least a minute, then plug it back in. Then, after at least five minutes, which gives the modem a chance to be fully back up and ready, try to connect your TV to it. After that turn your other devices back on, or at least the ones you want on, anyway.
The 5GHz band is more temperamental as its range is considerably less than that of the 2.4GHz band. Also, a device has to be able to connect to the 5GHz band, and not all can. Just about all can connect to the 2.4GHz band, however.
If a portable device and you know for sure it can utilize the 5GHz band, I would try moving it closer to the modem to see if that helps. If it does, it's definitely a range issue.
The HughesNet mobile app also has a signal tester, though I can't remember where it is in the app. You can use it to test the signal strength, but make sure the device you have the app installed on is connected to the same band you want to test for in the area that you're testing. i.e. if you're testing whether the 5GHz signal is good at your TV's location, make sure the device is connected via the 5GHz band and at the location of the TV before running the test.
Hope this helps. 🙂
Thank you GabeU.
I will get the app and try that. The 5GHz shows up as a choice on my tv and phone and it used to work, but now it loses the connection and when I put the password back in it says it can't connect. The TV is only about 5 feet from the modem, so distance shouldn't be an issue.
Mary
Another thing that might help is to turn off all of the devices connected to the modem. I don't know what your TV is like, but if you can have it forget the prior connection, that would be a plus, then turn it off too. Then unplug the modem, wait at least a minute, then plug it back in. Then, after at least five minutes, which gives the modem a chance to be fully back up and ready, try to connect your TV to it. After that turn your other devices back on, or at least the ones you want on, anyway.
