Forum Discussion

kf4ipc's avatar
kf4ipc
Sophomore
6 years ago

Buffering Slow Internet and E-mail times out

I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
buffering
Performance
slow
unhappy
  • Damian's avatar
    Damian
    6 years ago

    kf4ipc,

     

    Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

     

    -Damian

IBSKEETS's avatar
IBSKEETS
New Poster
6 years ago

I contacted Hughes and got to tier 2 tech who said that there is and issue with the satellite that is known and a solution has not been found yet. Offered to cut monthly rate in half, but the <12 mbps does not equate to the 50% monthly rate reduction. And the uncertainty of when a solution is forthcoming makes it untolerable. Looking for an alternativd now.