Forum Discussion

kf4ipc's avatar
kf4ipc
Sophomore
6 years ago

Buffering Slow Internet and E-mail times out

I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
buffering
Performance
slow
unhappy
  • Damian's avatar
    Damian
    6 years ago

    kf4ipc,

     

    Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

     

    -Damian

IBSKEETS's avatar
IBSKEETS
New Poster
6 years ago

Just checked with Hughes again ... No ETA for resolving sloooow speeds ...

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Each conversation here is like a tech support ticket. The Hughnest people on the site like to focus on one subscriber at a time, so you should go to the Tech Support page (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport) and click on the "Start a topic" button, and provide details of what you're experiencing.  

     

    The Hughesnet staff on the site will need you to follow these instructions before they can address speed issues:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

     

    They will likely not address your speed issues until you follow the steps in the article.  They will also be able to tell you whether there is a problem with your beam or not.  They have access to more information than the people on the phone or chat, so your best bet is to work with them on your own thread. 

     

     

    IBSKEETS wrote:

    Just checked with Hughes again ... No ETA for resolving sloooow speeds ...