I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
If they run diagnostics on their end and on your end and find nothing wrong, it may be said they've done their due diligence, so you may be found liable for contract termination. They have also asked you to take further steps on your end and you have declined, so that is also a strike against you.
It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update.
kf4ipc wrote:
$400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.)
I shouldn't have to pay anything since my Internet hasn't been unable since it was installed.
I'm having to use the hot spot in town just to be able to send this and check my e-mail.
why should I have to pay almost $200 to HTS when I was told it would be free and everytime I call tech support I always get told something different.
I was hoping Damian would reply, as I was under the impression that the Home Tech Support service was supposed to be free of charge for troubleshooting this issue, and $200 is definitely not free of charge. :(
I understand what the issue is now, at least for your situation. Since you are attempting to email someone, the error back is coming from Microsoft, thus why you are seeing outlook related messaging (just their naming conventions are all mixed between MSN, outlook and Live). I will escalate your details to our provider, who will review their IP addresses and check where they are being blocked. They'll need to submit a ticket to have it removed, or reroute things over a different IP temporarily. This may take a day or two, but I will check back in when there are further updates.
Hi armadillocj a ticket was opened on 12/19/23 with Microsoft to correct their spam blacklist record by our email vendor. I am checking in with them now on the status and will provide the update when they reply.
I was also having trouble sending emails. Your last post ( ticket was opened on 12/19/23 with Microsoft to correct their spam blacklist record by our email vendor) about correcting the spam blacklist record seems to have corrected my problem. I no longer get 70 spam emails a day - just 2 or 3 - and I can send emails now! (fingers crossed!!)
I just successfully sent an email to the contact with a msn.com address. Not longer on blocked list! Thank you for staying on this and keeping me informed.
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Slow Internet and E-mail times out","id":"message:111018","entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:111018","revisionNum":1,"repliesCount":31,"author":{"__ref":"User:user:76703"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:111018"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:111018"},"body@stripHtml({\"truncateLength\":200})":" I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...","body@stringLength":"1821","rawBody":"
I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you have to wait for it to load more so you can keep scrolling down the page. You-tube buffers constantly even with data saver turned off and resolution as low as it will go. E-mail will time out and reload the same messages several times if there are any large attachments. It's extremely difficult to participate in on-line college classes. This happens with all my devices, Wired desktop, laptops, mobile phones. Normally I keep Wifi turned off. Speedtest shows my download speed mostly between 20 and 60 Mbps and my upload speed was 2.1 Mbps when I last checked. I have called tech support numerous times when I have been having problems and they had a service tech come out this past week and he couldn't find anything wrong, All he did was take a few pictures of the dish, checked the coax connections and connected into my wifi with his phone to run some checks then told me everything looked fine and he didn't know what else to do. I am to the point now that if I want to watch something on You-tube I just use my mobile data. Most of the time the weather is clear when I am having problems and it happens during different times of the day and night. I also have not been out of data.
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I was hoping Damian would reply, as I was under the impression that the Home Tech Support service was supposed to be free of charge for troubleshooting this issue, and $200 is definitely not free of charge. :(
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I was hoping would reply, as I was under the impression that the Home Tech Support service was supposed to be free of charge for troubleshooting this issue, and $200 is definitely not free of charge. :(
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Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.
\n\n
\n\n
-Damian
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If they run diagnostics on their end and on your end and find nothing wrong, it may be said they've done their due diligence, so you may be found liable for contract termination. They have also asked you to take further steps on your end and you have declined, so that is also a strike against you.
It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update.
kf4ipc wrote:
$400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.)
I shouldn't have to pay anything since my Internet hasn't been unable since it was installed.
I'm having to use the hot spot in town just to be able to send this and check my e-mail.
why should I have to pay almost $200 to HTS when I was told it would be free and everytime I call tech support I always get told something different.
","body@stringLength":"1750","rawBody":"
wrote:
If they run diagnostics on their end and on your end and find nothing wrong, it may be said they've done their due diligence, so you may be found liable for contract termination. They have also asked you to take further steps on your end and you have declined, so that is also a strike against you.
It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update.
kf4ipc wrote:
$400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.)
I shouldn't have to pay anything since my Internet hasn't been unable since it was installed.
I'm having to use the hot spot in town just to be able to send this and check my e-mail.
why should I have to pay almost $200 to HTS when I was told it would be free and everytime I call tech support I always get told something different.
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Think it would also help to stick to only one topic thread as it tends to get confusing when a mod or admin has to look in two places, especially if there's a lot of people to respond to.
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Maybe the mods could consolidate the threads? It does make the whole process more organised.
