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Pete_Vit's avatar
Pete_Vit
Senior
4 years ago
Solved

Cannot send emails with Thunderbird...again

I responded to a users email about an issue sending emails using Outlook, so far no update, so, again no changes to my settings and now again I cannot send email from my hughesnet account using thund...
Data Management
  • Pete_Vit's avatar
    Pete_Vit
    4 years ago
    maratsade wrote:

    Click "contact us" at the top of the page, then click on "Live Chat."  Sometimes you have to wait a while, if they're busy. 

    thanks Maratsade - thanks Liz, woking with support now

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Thanks, Carmen. Can't blame you, really. 

Pete_Vit's avatar
Pete_Vit
Senior
4 years ago

I wonder if someone in tech support can vaildate the smpt server setting I'm using?

smtp.hughes.net port 587 -

security STARTTLS

authenication : Normal password

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Have you tried the toll-free number or the chat? 

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      4 years ago

      In the past I've not had any luck with calling support, getting anyone I can understand, can understand me.

      no matter what the issue is they follow the same script, reboot, reset modem.... when I just have an email issue.

      CHAT? never knew that was an option

      where's that ?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Click "contact us" at the top of the page, then click on "Live Chat."  Sometimes you have to wait a while, if they're busy. 

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    The settings appear correct, this is what our e-mail admins suggest for outbound settings:

     

    SMTP Server Setting
    http://email.hughes.net or http://smtp.hughes.net (they resolve to the same place)

    Available Outbound SMTP ports
    587 with security set to TLS

    All Mail Clients must have SMTP Authentication selected as it is required to send email.

     

    -Liz