Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Solved

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Good morning Gabe,

 

Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?

 

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?

 

If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.

 

-Liz

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Liz wrote:

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it? 

If you're referring my reply in the "Spam emails" topic about the number perpetually on my Inbox indicator, it's still there.  When I deleted the notification emails up until the point of my last reply it was there.  However, I then got another notification.  When I deleted that, the number (32) disappeared.  So, I thought it was fixed.  I then closed the page, opened a new one and checked again, and it was back.  I cleared out my cache and tried again, just in case that might help, but it didn't. It's still there.  🙁

 

I also tried with my seldom used Firefox browser.  It's there with that too.