Forum Discussion

bos2420's avatar
bos2420
Junior
6 years ago

Connection Problems- Only with AOL

The problem started a week to 10 days ago.  I can not connect to AOL via my hughes Gen5 connection.  We both use aol mail (yes, I know there are better options, and I may look into that, but when you...
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    bos2420 

     

    One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.  

     

    BTW, don't forget to change the resolution on the app if you want it to be better than standard.  I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie.  I believe 720p is the maximum resolution, but that's still very good.  

     

    If you try it and you like it, please let us know.  I'm still deciding whether to get it, though I probably will.  It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course).  :)

GabeU's avatar
GabeU
Distinguished Professor IV

bos2420 

 

You should try the following...

 

1.  Shut down your connected devices.

2.  Turn off your router.

3.  Unplug your HughesNet modem from either the wall outlet or the power brick (NOT at the back of the modem), then disconnect your router from the modem.

4.  Connect your desktop directly to the HughesNet modem with a LAN cable.

5.  Wait at least a minute (from when you first unplugged the modem), then plug your HughesNet modem back in.  

6.  Wait at least five minutes so that the HughesNet modem is fully up and ready, then start up the directly connected desktop and try to go to the sites.

7.  If that works, then shut the desktop back down and disconnect it from the modem.  Then reconnect the router to the modem, reconnect your desktop to the router, turn the router on, wait a few minutes for the router to be fully up, then start the desktop again and retry the sites.  If it works, try your other devices.

bos2420's avatar
bos2420
Junior
6 years ago

But, not to be stubborn, I tried it again.

 

Modem was unplugged at the brick.  Currently running directly from Hughes Modem to computer.  Same situation.

 

Wife is on the other computer, in the kitchen, running off her Verizon hotspot, answering her mail.

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    If the DNS records are corrupted, you have to turn off every device connecting to the modem before rebooting the modem. Failing to do that may just re-corrupt the DNS entry because you're likely repopulating it with the bad one instead of getting the correct one off the internet. The correct procedure is:
    1. Turn off all devices (computers, phones, anything connected)
    2. Turn off the modem and or any additonal routers by unplugging the power cord from the wall socket.

    3. Wait a minute and restart modem/routers.

    4. Wait until the system light on the modem is lit and start turning your devices back on.

    • bos2420's avatar
      bos2420
      Junior
      6 years ago

      gaines-

      Ahh, the mysteries of the internet.  While I don't understand all that, I kind of get what you are saying.  However, it has been 10 days, at least.  Getting pretty old. 

       

      Mark-

      Another solution that doesn't make sense to me (NOT a criticizm, just above my pay grade) but I am willing to try anything.

       

      So, tried that.  Shut off all the laptops, desktop, and phones (even though they are not connected to the network)  Unplugged modem.  Made a sammich.  Plugged back in, and turned on computers after modem was all lit up.  No joy. 

       

      I would like to try a new modem.  Will contact CS and see if they can read this thread and advise.  I hate going through phone support, or even on-line support, as they have to follow the 'book' (and I get that) but I am 22 chapters into the book already, but they have to start on page 1-  "Turn the modem off, and turn it on again."  Siiiiiigh

      • bos2420's avatar
        bos2420
        Junior
        6 years ago

        Apparently, this happens with any 'Old Timey' website.  :smileyvery-happy:

        Just tried to look at a link on Yahoo.  Same error message.  Figured it was just the link.  Tried to go to Yahoo.com.  Nope.  

        Went to the phone hotspot.  Loads right up.  

         

        E-mail sent to Customer Service, requesting to test a new modem.