Forum Discussion

ihinesm's avatar
ihinesm
New Poster
8 years ago

Connectivity problems

According to your WiFi test my connection is excellent but my phone and tablet are constantly scanning for the wifi and not loading pages. Right now the new Belkin db-600 router has an amber light. I ...
Performance
  • Gwalk900's avatar
    Gwalk900
    8 years ago

    The Modem is hardwired to 192.168.0.1

    This address can not be shared by any other device or issues will occur.

    The LAN IP of the Router is suggested to be at 192.168.1.1

    That separation will allow proper operation.

     

ihinesm's avatar
ihinesm
New Poster
Hi. Just to save time, I am familiar with all the common fixes and have done them all. Hughes modem is maybe 6 months old and I bought a new router to see if it helped. I can't even post here due to time-outs but my WiFi connection is "excellent"?. Scanning is going on non-stop. My smartphone and tablet work fine on other networks.
ihinesm's avatar
ihinesm
New Poster
8 years ago
Correction...the Hughes modem turned off on its own...not the router.
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago

    My questions were meant as a sort of checklist.

    A IP address conflict between the Modems hardwired address of 192.168.0.1 and the Router's LAN IP being set to the same will cause issues.

    Knowing if DHCP is enabled in the Router tells us who, the Modem or the Router, is to hand out IP addresses to clients.

     

    If the Modem is restarting:

    Be sure the DIN connector on the back of the modem is fully seated and that coax cables are tight.

    Be sure to allow at least 6" of clearance around the modem to allow proper air flow.

    What error codes are listed when you open the Modems SCC at 192.168.0.1?